PostNord Sverige AB Reviews 

Poor quality services, never on time, home deliveries are a disaster, frequent delivery delays, the website does not work properly, and when you file a complaint nobody gives a clear answer. The worst courier service. You are better off using alternative services.

Worst service i have ever experienced.

I have ordered expensive clothes several times and postnord has "lost" the package several times.
It was also missing one item once and the package was open!

Sometimes when I ordered home delivery, they didn't even deliver it home and delivered it elsewhere and told me to pick it up from there.

From now on I will try the best I can to avoid postnord and use other options if available and I highly recommend to everyone else to use other services instead of postnord.

Postnord refuses to take responsibility for their own parcels. Customer service is rude and robotic. The chatbot has more empathy than the actual customer service agents. Postnord likes to blame senders for lost parcels, and the senders in turn blame Postnord. It’s just finger pointing at this point. We’ll see if the package I’m waiting for ever decides to show up, but I guess that depends on whether Postnord actually wants to take responsibility. Given my recent experiences, I think I already know the answer.

1. Package arrives to Sweden on a Thursday
2. On Friday I get the option to book a delivery to a package box, fine. I book it for Monday.
3. On Monday, the delivery is expected "today". It's now the afternoon, no movement on the package. Expected delivery is still today.
4. I ask Customer Support for more specifics on the package location, they answer "You'll just have to wait.", without giving me any more information at all. They couldn't even confirm it was delayed, when it feels like it's a very simple thing to check up on.
5. The package is strangely enough arriving in the evening to my city and delivered at 18. Did not expect that, but thanks!

They claimed they couldn't find my door even though I was home all day. Now I have to drive to a pickup point miles away. Absolutely useless delivery service

The worst company in Sweden. When they must to do home delivery,they don’t even come-just mark “we try to deliver but it was not possible “…. Idiots!!!! The said l had a locked gate and they couldn’t contact me. The truth is that l don’t have gate and my account is verified so they have my number to contact me. Scammers and idiots!!!

Lately when ordering online it has become default that postnord and other delivery companies let you know that they have received information about your shipment - yet when tracking, the parcel does not move for days. What is goong on?!

Inexplicable delays and bad communication time and time again.

They claimed they couldn't find my entrance and didn't even call. Now my parcel is stuck at a collection point that's miles away. Their app is fancy, but the actual delivery service is consistently failing

I wanted to return a package that I ordered which was worth around 60€+shipping costs. My package got lost (or at least I think it got lost?) and when I asked Postnord about it they said it‘s not trackable and they can‘t do anything and then after about 10 emails they agreed on refunding the shipping costs, but then I never heard back and didn‘t receive any money back. Very weird way to treat your customers!

Very disappointing service. Although all the details were clearly visible in the app, the parcel was marked as “recipient unknown” and returned without any real attempt to clarify the address or contact me. A simple issue could have been resolved easily, but instead it resulted in unnecessary delay and inconvenience. This level of inattention is hard to understand from a delivery company.

The absolute worst delivery service. Postnord claims that the “delivery is not possible.” They did not attempt to contact me whatsoever (and I was also home all day). Customer service was also helpless and could not provide useful information. They told me to wait a few days to be contacted- such unprofessionals who don’t know how to do their own jobs properly. All these problems could’ve been avoided if they had tried to contact me. Though, honestly, I don’t think they even came to my front doors at all because literally a minute after “the item is loaded,” it says delivery is impossible. Like how??? Such thoughtless carrier service. Wouldn’t recommend!

PostNord marked my package as delivered, but I never received it.

The courier left the package unsecured outside a stranger’s apartment door in the wrong building. When I contacted customer service, I was given conflicting information and told to search multiple 17-story buildings myself. After hours of searching, the package was not found.

PostNord later confirmed the delivery was incorrect and suggested that the person living there may have taken it, yet refused responsibility.

Leaving packages unattended at the wrong address and then blaming the customer is unacceptable. This experience shows a serious lack of accountability and professionalism.

Would give 0 if I could! They are hopeless if they fail to deliver on the intial date. Just gets forgotten about in a corner somewhere even if you try to chase them up, will avoid them from now on.

A package from Germany was sent to us. Postnord gave me a notice to pick up and the package was not at the shop. I went back to the shop for 2 weeks to check if it had fallen or misplaced. Nope. We called and asked about this and was told it was NOT postnord problem and we should go back to the original sender and have them file a complaint in Germany? Why ? Postnord gave me a paper to pick up. Postnord handled the package. Postnord lost it. Postnord is crap. Prices are crap. The worst of customer service and not taking responsibility.

9th Jan PostNord receive my item, 12th Jan PostNord informs me item will arrive 13th January between 17:00 and 22:00 ...its now the 16th January no parcel showed up . App still claims will be delivered January 13th between 17:00 and 22:00. customer service non existent. Chat bot no live agents available.

Terrible delivery. I had to use PostNord 3 times and all of them were painful experiences. Delayed delivery, no update, poor customer service, and even the chat option in the app doesn't work. If anyone has to use this company, make sure that you account for weeks of delay.

Everytime my package end up in Postnord Tullinge for home delivery, they just mark it cannot be delivered without even trying. Im home and I know that no PostNord pass by my house.

I chat with the customer support MN and MW, they are very rude and ended the chat after they answered.

Very bad service, my order says delivered but i didn’t receive it. I tried to call them and they didn’t give me any help.!!!!!!!!

Many times They don't want to deliver its like playing lotto sometimes you win sometimes you lose.But the lying are just to much ,You where not home???? Tok off all day and just waited ?? now I paid extra 199kr for new 20000 kr apple computer He took off I was running after him but he was to fast Ps paying Moore don't help at all .They do not giving money back I think its a scam .