PostNord Sverige AB Reviews 

The most shitty postal company in the EU. Unfortunately, this is a monopolized Swedish postal service. (Perhaps this is why there is so much bureaucracy and contempt for regular customers. Parcels are systematically lost, not delivered, and their tracks are lost during delivery, often significantly exceeding the promised delivery time when placing an order. The customer support team is virtually useless in resolving issues. Unfortunately, it is often impossible to opt out of their services (as it is a monopoly Swedish postal service). However, if you still have the option to receive your package using other postal services, I strongly recommend that you take advantage of this opportunity.

I would give 0 if possible. It is the worst. Losing packages, customer service is the worst with no help at all. I would never use this company of it was possible. Get a grip in your logistics!

This is the absolute worst postal service I've ever dealt with. Packages don't get delivered when promised, gets sent back, and delayed by over a week. Customer service is extremely rude and not helpful at all. If possible, avoid them at all costs!

PostNord is always a drama, but this time I have had it with them.

I ordered some stuff online on the 1st of July (it is now the 17th). I could see that the package of 65 grams went thru tull (customs) in Denmark on the 5th, all fine and after that it just laid there until the 10th. It then went on to Växjö, on the 14th there was a new update, it had left Växjö to be delivered to my nearest ICA PostNord service. Directly after that message I got another stating that the package was held up due to incomplete packaging (whatever that means). After that it was complete silence, so this morning I contacted PostNord via chat and had a convo with someone who calls themselves an "agent". Sorry but we cannot deliver due to incomplete packaging, so I replied that I read about the packaging but what does it mean? Is it damaged, is it lost? Where is the package now? Answer: You need to take it up with the sender and file a complaint with them. So I replied again, but the package went thru tull alright, so something happened between Denmark and Växjö, the sender wouldn't know, where is the package now? Reply from PostNord, I have given you all the info and answered your question, I wish you a pleasant day. Uhmmm nah hello, You did not answer my question, where is my package? Reply: Agent has left the chat.

I then proceeded to call them, no such luck. The automated service I got tells me the package connected to my ph.nr. is en route and will be delivered to ICA the next delivery day.

Hello Postnord? Do you think your customers are all imbeciles and is that why you employ said types?

I have lived in several countries, but this is BY FAR the worst service I have ever encountered!!

UPDATE: Today is July 24th. Still no package, and I cannot even get a refund from the sender because it is still registered in the PostNord app as "on its way to be delivered" even though it also still says it's being held up in red letters.

Disgraceful!

Every time I have a delivery with PostNord they end up screwing it up, and it is sent to ICA Malmborgs Limhamn, where everyone working in the mail department scores zero customer service. They are always sour faced, and treat you like you are a disturbance to their day.

This time around the app claims that they tried to deliver the parcel, but my doorbell is connected to my phone, and there is no record of them trying to call, not to my phone, and not through the doorbell. It's a big, heavy package, and I planned my day around being home to make sure I wouldn't have to carry it from the post office, but no such luck! And all customer service is off in the evening, so there is absolutely no way of getting in contact with the delivery driver.

Hi! Today i was expecting a package, when i saw the PostNord Truck roll up i was ready to open the door.
Waited for 2 minutes, the truck then drove of with me thinking that they probalbly just didnt have my package today- 10 minutes goes by and i receive a message surprisingly telling me they came by, and that i was, not, home... so, i started wondering, wait am i home!?! have i waited so long for my package that i have forgotten where i was living!?!! the answer is no and the driver was just a douchebag. oh well, no suprices there

Called Postnord customer service to book delivery of a parcel, didnt get the guys name which is probably good as he after putting me on hold for 5 mins, came back to me and told me that the name on my parcel wasnt the same as mine so he couldnt help me and I needed to contact the company that I had bought my things from, I already knew this wasnt true and called again and got in touch with SOFIA, which fixed and setup everything for me in less than 5 mins, so this bad review is only based on my first experience / call to Postnord, the second time I called everything went as expected, please give Sofia this feedback if possible :)

Very unreliable serve!
05025068185901

Unreliable postal service with high prices.

It is a huge shame that Sweden has sold its postal infrastructure to this company. When postnord took over the Swedish postal service they raised the prices a LOT immediately. They are still raising some prices unreasonably on small letters for example, trying to rationalize it by saying that people do not send enough letters now, so they have to raise the prices on sending letters. Sure, doing that will definitely convince people to send more...

They can be so unreliable, that even the employees of some online marketplaces actively discourage people from choosing postnord for transport instead of other providers like DHL or DBSchenker... Which also tend to offer much better prices on the same size&weight packages...

It has happened several times that I paid for home delivery by postnord, but they never even showed up with the item at my home... They just dumped it at a small store agent in the area. Then they did not even send any digital notification about it... They just left a paper note in the mailbox several days later, saying that they tried to deliver to me, but could not, (they never even tried, I know, someone is always home...) and that I have to pick it up from the agent until a deadline. Which is great when that is like 1-2 days away, because the bas...rds did not even leave the notification sheet in time for me, which is all the more proof that they did not even try to deliver the package to me before...

I have also received items broken during shipment several times.

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Also, now I am facing their most messed up delivery o far.

I bought an item on Vinted and PostNord should have delivered it to me in just a few days. But instead of that, they have made a gigantic mess of it. My package disappeared for 2 at their sorting terminal near me and PostNord's (PN) Customer Support (CS) said that it is post likely lost and I need to complain to Vinted to get a refund.

Then after giving a negative review to PN here and complaining to their CS, my package magically turned up as arrived to a postal agent. However, not at my chosen agent here, but instead, at a random agent in another city hundreds of kilometers away, with a ticking deadline for me to pick it up before it gets returned.

I called PN's CS and they said it was PN's mistake and they will schedule a redelivery to the correct address.

Days later there was no change in Tracking, I called again and CS said it should arrive to me next week Wed/Thur.

Now it is next week Thur and the package is still shown sitting in the other city far away, I got no delivery notification.

I called CS again and they said that they see the package still being in that city and the only thing I can do is pay 39kr extra money to have them re-deliver it to my chosen address... That they cannot give me a free re-delivery. That they cannot refund this cost.

So they made a gigantic mess of my delivery, they screwed up sorting and tracking for my package and they sent it to a random location in a different city hundreds of kilometers away. And they have not fixed their mistake even after several calls to customer service, even more, apparently customer service kept giving me false information about fixing the issue.

Then to put a cherry on top, they made me pay extra money to them so they would try to fix their mistake and send my package to the correct address, where it should have been sent to in the first place, weeks ago...

And now I have to wait and hope that my delivery will finally be sent to the correct address...

What a disgusting mess.

Horrible company.

I strongly advise against using this service. I booked a home pickup service last Monday, but no one came to collect the package. I had to reschedule for the next three days, but guess what? No one showed up, and there was no explanation whatsoever. I tried again today, but the app claimed that I wasn’t home even though I was. What on earth are you doing seriously?

I received a paper letter saying I need to go pick up a parcel. The problem is that the pickup deadline has passed by 3 days when I received the letter for the first time. Tried contacting customer support but I had a bot tellling me the obvious that the parcel is expired and was sent back. The bot didn’t let me connect to a human agent either for further explanation. Horrible experience!

An extremely unprofessional person answering questions with. "There is nothing we can do".
Not taking responsibility and also offering up no support at all..

I rarely wast time writing these things but this company should not be in business.. To many mistake, to many times and too little solutions!!

I sell cups on Tradera. I have sold more than 30 in the last months. This week a customer received a package of two cups. One was broken. I reimbursed her directly and thought it was an easy fix with Postnord. They asked me to answer a couple of questions and send in some photos, which I did. Then within a few minutes I received an email that Postnord will not reimburse, because they need to have a photo of the packaging inside the box, when the cups were still packed inside the box. The customer that bought the two cups did not take such a photo. She wrote to me that she thought it looked really good how it was packed (covered on all sides with thick layers of bubble wrap plastic and paper). So she unpacked the package, without taking any photo and then discovered one cup was damaged. She took photos of the package then and of the damaged cup. I answered all Postnord's questions and send all photos available. But they stick to their decision to not reimburse. So my advice would be to avoid Postnord. They do not care about their customers. They don't want to reimburse anything. They just ask for you for photos you can not provide in order to hide behind that to not reimburse. I mean, I have sent many cups and even to other countries and never has any of them got damaged, so clearly I know how to pack them. It is obvious that they just handled the package too rough and the customer is the one that pays for it. For private people, with very small margins on what they are selling, this leads quite quickly to stop using platforms as Tradera, as it just does not make send to sell 10 cups and then lose all your profit, because these amateurs don't know how to handle packages and let the customers pay for it.

Avoid using PostNord , they have lost my parcel and they have no idea where it is.

I called multiple times for help about a parcel and was the 107th-140th(!!!!!!) person in que EVERY TIME. I do not believe that this is real. I sent them multiple e-mails (with the same content) over the course of two weeks and have not received any replies. If you are so busy that you receive 140 calls at the same time you must do many things wrong.

Horrible, horrible!!

Avoid for business shipments at all costs!

We included door code, we were at the office and they never used it, but registered it as failed delivery.

Thousands of kronor paid in shipping costs gone, they returned the package in less than a week.

How this joke company manages to exist is beyond me. They lose packages left and right, fail deliveries, claim they tried to deliver a package while just driving past your home. Any company that uses this service should reconsider since postnord is incompetent clown show that cant even do a job right that a toddler could.

Without a doubt the worst company and most disgusting to deal with onr at that.

the worst courier service. I ordered something and the delivery was cancelled because I wasn't home (I was home) then they sent the package 22 km away from me. I tried to contact them. but the customer service is unprofessional, they hung up while I was answering. for no reason. Since they are still wrong, I should pay for the shipping again.

I am already waiting a month for my order. No specific information where my order is, I will take legal action now....