I'm really surprised by the negative reviews. So extreme that it makes me wonder if they are posted by competitors. Anyway, my experience was the complete opposite. I order a 24"x36" poster to c... See more
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Negative stars!!! Took my money, Fed Ex dropped the ball and Poster Burner could care less. Customer service reminds me of dealing with a third world country! Piss poor American company that forgot Am... See more
This is purely a support review - I had a simple question regarding copyright retention while planning to submit a scanned painting. There may in fact be no problem with their service in regards to... See more
Shipped quickly. Print was great. Better than I expected. But FEDEX managed to crush the very sturdy tube it was mailed in. Half the print is warped and wrinkled. I will have to consult youtube on how... See more
Company details
Written by the company
Turn your pictures into amazing custom posters. We have the best prices, great customer service, and best return policy. Free online editor. Fast shipping.
Contact info
120 Bruton Ct, 23322, Chesapeake, United States
- 8666736110
- service@posterburner.com
- posterburner.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 24 hours
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Twenty days and this very simple order…
Twenty days and this very simple order has not been received. The tracking number I've been given just repeats my order but does not give a delivery date. I've left a VM and asked for my money back. Beginning to think I've been scammed.
Love my pictures!!
I had some old frames that I needed odd measurements and I spent hours on the internet and couldn’t find a company that would print in the sizes I needed except for this company. I was a little nervous because the total review score was only 3.6. The response time for my emails was very quick and helpful. The image I sent would not go through email so they sent me a link with log in and password to send a large file image which worked perfectly. From the day I ordered to delivery was 10 days. Packaging was very carefully done and they arrived in perfect condition. I would definitely order from this company again without hesitation. I’m so happy with my pictures. If I could I would show them. Thank you posterburner!
Best costumer service I've ever had.
Best costumer service I've ever had.. the poster was even better with super hood shipping time!!
Poor quality poster was sent
Poor quality poster was sent, impossible to say that it was "inspected" before being shipped, it should never have left their facility. Instead of acknowledging the mistake they try to make it seem as though I am scamming them for a free poster. I have spent a lot of money with this company in the past and I consider this an insult. They ultimately decided they would fix the situation by sending a new poster but never followed through. There are plenty of other reputable companies out there that deserve the business.
Ordered poster for wedding 2 weeks in…
Ordered poster for wedding 2 weeks in advance, now 2 weeks AFTER wedding, we are still waiting for poster. Poster allegedly sent but sent through Fed Ex with USPS delivery and never arrived. Must be cheapest way possible. Also package "sent" reportedly 6x6" although poster 17x11". SAVE YOUR MONEY AND DEAL WITH MORE REPUTABLE BUSINESS!
A+++
What an awesome poster! Got it on time and exactly what we needed!
Fast delivery and great quality!
I ordered a poster of a recreation of my Dad’s 68 Bronco for Father’s Day and the print time said 2-3 days with shipping up to a week. On the 4th day I received my package, and in great condition. I couldn’t ask for any better quality on the actual poster. It came out great and my dad loved it! Keep it up!
We had a large order of family pictures…
We had a large order of family pictures printed for a reunion and PosterBurner delivered on our expectations. We chose the enhanced premium prints and the quality was sharp and amazing. Thank you!
Not a lot of effort
Poster was supposed to take 2-3 days to print. It took just barely under a month. When it arrived it had scratches on the front, the sides had not been cut well (small parts of a white border showing despite charging me extra to have it cut off), and it wasn't worth the time and money it cost.
Great Experience.
Crazy to see some of these comments because our experience was A1+. No issues. Great customer service and overall positive experience.
Never do business with this company
Never do business with this company. Just light your money on fire. Worst customer experience you could possibly ask for. Go anywhere else but here. Miguel Petines is horrible at his job and should seek alternative employment. Their return policy states you have 5 days to return the item for an exchange or refund. Miguel only answers one email a day, ensuring you will not meet the 5 day window. After he asked me to rip it up, I sent it back to their address intact. In their return policy, they should add " you will be asked for a courier tracking number if you return it to us." Apparently if you don't have the tracking number but they have your physical intact poster, it's lost forever in the abyss of returns at PosterBurner and you will have to purchase a replacement. Again, put this in your return policy. No tracking number, no poster. Horrible company to do business with. Never using them again.
arrived damaged
I paid for FedEx shipping and the mailing tube got dented which transferred onto my poster because there was no padding in the tube. I emailed and heard back from miguel~ he had me send another email with a pic of the poster torn into 4 pieces, which I did and never heard anything more about it! I've emailed requesting updates with absolutely zero response. I was so excited to get this print made but it's been just one big disappointment.
I cannot believe what they sent me…
I cannot believe what they sent me complete opposite of what I wanted they did not even read the instructions that were sent with the order wasted $25 now I have to get them done somewhere else it was a very simple job very disappointed
I had a special request
I had a special request for a large poster from a small digital picture and they fulfilled it beautifully. Their work was first class and communicating with them was easy and with fast answers. I can't say enough about PosterBurner. I will not hesitate to do business with them in the future.
Very satisfied customer
I needed to get some posters printed for a concert, and chose PosterBurner mostly randomly, since they had the size I wanted. Prices were very reasonable, but what I wasn't expecting was how great the printed product looked -- color, paper, and print quality were all excellent -- and how fast five out of six shipped. There was a minor holdup on the last one, but after emailing for support, I received a very quick response and they rushed out the remaining poster.
I really couldn't be happier, and next time I need to print something, I'll be using them again
my order was great and on time
I got my decal that I ordered today
I got my decal that I ordered today. I made this decal piece by piece and poster burner delivered! I am absolutely in love with it! Thank y'all so much for such a wonderful job! I'll definitely be placing more orders in the future
I hope you have a better experience
Edit: After receiving no meaningful assistance from their customer service contractor as to when my poster would be delivered, and finally disputing the transaction with my credit card company, someone at Posterburner with the ability to help me stepped in and got my poster delivered. Changing my review from one star to three.

Reply from PosterBurner.com
This place is great very good service
This place is great very good service. My order was great arrived on time. No flaws very good work.
Purchase elsewhere
I purchased my order 7 days ago and for the last 4 days, my order status still says "printing label". I would not recommend this company unless you are ok with waiting 2 weeks for your package and still paying for shipping.my order was only 1 poster, smaller in size.
Update: the poster arrived a week later. 22 days total from purchase to receive. Quality and packaging were good. You make the decision if the wait is worth it...
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