PostNL Reviews 

Christmas gift from my previous employee was left at neighbours without any note.
I didn’t even know that there was a gift for me sent until after 3 weeks my collegue asked me if I have received anything.
How should one know he had a package if it was a gift without track and trace???!

My neighbours whom I don’t even know are gone and I am not sure when ever they will be back.

All the time changing the status of the package. One time is delivered to the PostNL point, you go there to pick it up and cashier says "no, your package hasn't arrived yet". Nevermind that I was at this time at home and I PAID for delivery to home. Carrier was too lazy to get out of the car and ring the bell. And it's not a first time. But the last, I'm not gonna order anything from companies that are cooperating with PostNL. Sometimes it's really important to get a Package on time. The fact that you don't care doesn't mean that inside the box isn't something very important. Shame!

Purchased item from Snowinn. Given a tracking number but no updates from PostNL and no way to contact them. Have tried Instagram but no response either. Avoid and be sure your supplier does not use them as I believe this is a scam.

Ordered from Converse NL, app / tracking says it is delivered to "my house" while I was not at home that day, I live alone. How is this possible is beyond me. I would be OK if the app just says "Package at neighbor X" or "Package at pickup point X". But when they bluntly lie about package delivered to my own house with no possibility to find where it is, this company deserves less than a star.

Oh and the Facebook help agent was very helpful(!) Here's PostNL's customer service:

"Good afternoon ___, how weird that your parcel hasn't been delivered yet! In our system it indeed says that it has been delivered. In this case I want to advise you to ask your neighbours if they have something. If not, please contact the sender for a solution. We're very sorry for the inconvenience, regards ___"

cannot get them on line
no answer

Fighting for more than a week to send a package from Holland to Belgium but its looks impossible to achieve for Post NL.

1- Send the 5,2kg package with 40€ insured shipping since the content is more than 500€, and the package was returned to me a day after. Your post guys are not able to read the full adress on the package???
2- Trying again the day after to send the package with normal shipping cost 25€. Receiver wasn't at home and package is being resend to me!!???
3- I do not know where is my package now full estimation for sending the item now is 570 + 40 + 20 = 635€!! how can I get my money back???

Additionally, I have been trying to figure out a solution from the consumer help webpage online, but the telephone number is not reachable, there is no email contact, the chat listed on the website doesn't exist and even the stupid chatbot doesn't work.

Since I really need help with this situation, all recommendations are welcome. I ve done my best to visit 3 Post NL points to find a solution and they told me to reach out to you but this is just impossible!

Lost > time, energy, and money and wouldn't recommend Postnl to anyone sending package.

Wow.. Had such a bad experience with post nl. My girlfriends mother tried to send a package for us from Lithuania to Netherlands and even though the address was written correctly on the box, was checked if it is correct many times, it somehow changed here in Netherlands. I dont know how that happened but it has changed to completely different address, with different post code, different street address, only house number was correct and of course the tracking number which we got from Lithuania. Now, everyday we are in stress trying to contact the costumer service which is worthless. They only can tell you to contact somebody else avoiding you in every ways, they cannot start the investigation. They are now keeping our package in their depot for 2 weeks already and there was some food in the package which will be expired already because all of this. I still dont know when or if at all we will get the package returned back. Anyway, I would really recommend to avoid using their services if possible. Didnt even imagine this could happen with the post company. I didnt have any problems using the post in my country. Should have read the reviews here because it tells everything about them. Very dissatisfied..

What a bul*shi* doing postnl couriers!!
Ive got an email they will bring my packet between 3 hours.
I was sitting whole day waiting at home and than ive got an email that they miss me at home.
Couriers probably sitting home not delivering stuff and than sending this emails.
Im so angry because it's not first time II have this situation.. Just I hate it !!!! Really hate your job because my packets always delayed what I really need to have on time.

worst !!company !! You big scam! Package not delivered driver never show up but track trace says he was at my adress but I was not home

I had a very expensive item being delivered and I paid for a signed delivery service for security reason. It was left in my mailbox without any notice by the delivery driver. On top of it, I found a forged signature on the track&trace on their website. Forging someone's signature is considered a crime in civilized countries.

I'm at home all day, nobody knocked on the door, nobody rang. Once again there is a situation where nobody calls, but returns the parcel to the point! This was the case at least 3 times. I do not recommend Post.nl services to anyone

The post office entered the wrong address into the system, although it is a good one on the package. As a result, the package returns to the sender ...

Worst service ever. Always loosing items and non delivery. Latest one is I posted a package on 13th august(17 days ago) paid €46 to make sure it got there. Got it insured etc and STILL my package has not arrived to destination. (Within europe). Phone calls to customer service is .90c a MINUTE and put on hold forever. More expense. No email address. Only fb or twitter. Tried those but no reply. It was an expensive birthday present who had their birthday yesterday. Terrible service. Never again. So angry😡

I m very much surprised when I received an email informing that my parcel was delivered, but I didn’t receive anything and post nl even give a clue where is my parcel

my package has the wrong address even thought i wrote the correct one, so i went to their site which doesnt work i cant scroll or click on most things. but in the end i finally found out how to contact them and they say they respond within an hour on twitter but now a day later and still nothing.

I ordered some parts for my bike. The package was delivered at a pickup point. Strangely the pickup point does not handle post.nl (only dpd). I called Post.nl they did not want to admit my package was lost but referred me to the sender. The sender referred to post.nl.

PostNL, where "delivery" means left at the door, your neighbor, or pickup point. Or the delivery driver steals the package. In all these cases PostNL does not have to tell you where the package was delivered, only that is has been delivered according to their word.

Result: packages are never delivered and customers are screwed because we have no proof and PostNL does not have to provide proof.

Absolute waste of a company.

Lord Emsworth was a man with little of the aggressor in his spiritual make-up. He believed in living and letting live. Except for his sister Constance, his secretary Lavender Briggs, the Duke of Dunstable and his younger son Frederick, now fortunately residing in America, few things were able to ruffle him. Placid is the word that springs to the lips. But the Church Lads had pierced his armour, and he found resentment growing within him like some shrub that has been treated with a patent fertilizer. He brooded bleakly on the injuries he had suffered at the hands of these juvenile delinquents.

Even if you cannot change all the people around you, you can change the people you choose to be around. Life is too short to waste your time on people who don’t respect, appreciate, and value you. Spend your life with people who make you smile, laugh, and feel loved.

I was smiling yesterday,I am smiling today and I will smile tomorrow.Simply because life is too short to cry for anything. That's my courir from Post.nl.

A thief company. The package arrived open to the buyer and half the package was not inside. They say the package was not insured and they will not refund your money.😡

I see I am not the only one who is dissatisfied with Post.NL…
First of all, can you only get hired by you if you are a liar?!? Several times (today again) I got a message from post.NL that unfortunately no one was home when they were there with the parcel… 3 persons was at my house ALL day, no post.NL person showed… I have video surveillance that shows that NO ONE was here!
Then I got a message that I could pick my parcel up at a post.nl point at 15:00 today - I was there 15:30, no parcel! What the actual F… are you up to? You should all be fired…