PostNL Reviews 

I posted 2 parcels on the 16th of august and still waiting for them to arrive, only 1 parcel showing as being there, the other left England but not showing on the tracking, like it has just disappeared. A terrible service avoid at all costs, or be prepared to lose your expensive items.

I wish I could give zero stars. Post NL lost a valuable parcel that was supposed to be delivered two months ago. The customer service dismissed all my requests to locate the parcel, insisting that only the sender could claim an investigation. Yet, when they received an investigation request from the 'sender' via their international partner, they deliberately gave them false information that the addressee (me) had found the parcel (Excuse me, what?), and closed the case.

As the parcel was sent from abroad on my behalf, the international postal service checks in with me, which helps to reveal Post NL's corrupt methods. I believe it is close to criminal activity, as with no transparency and no responsibility for lost mail, how can we be sure that there is no theft of parcels' contents on what seems to be a mass scale?

I am new to the Netherlands, but I've lived in three different countries, including both developed and developing countries and nowhere else have I experienced such poor service by a national mail company. Simply shocked.

Somehow the delivery was delivered to a non existing housenumber in the correct Street and city but wrong house number. When contacting them they want you to go trough a procedure that takes weeks just to find out what happened . When they could easily solve it in hours by contacting their delivery guy to ask what number he delivered it to and giving the information to the person the package is intended for. I suspect the delivery guy just took it himself and signed with a simple v mark.

I ordered an item at the online shop of ICI-PARIS XL and chose to have it delivered at its shop in Amstelveen in order to avoid that the delivery should fall on a day when I am not home. Soon the order was shipped and was on its way to the delivery address, but for an unknown reason, the postman could not deliver it there. It is strange because it took place when the shop was open. Next, instead of another delivery attempt being made, the parcel was redirected to a service point of Post.nl, AH van der Linden.

Next day, the parcel was not delivered, neither were they the following days. I contacted the customer service of ICI-Paris and only thing they is to tell me to be patient. I contacted the customer service of Post.nl, and was told that an investigation must be opened by the sender because they did not know where my parcel was. I also called the service counter of the AH shop. To my surprise, the supermarket had just stopped being the franchise of Post.nl this Tuesday, which is the exact day when my parcel was redirected and being delivered, and they would not know where parcels would go after the Tuesday. Why on earth did Post.nl decide to deliver it there?

I asked Post.nl to locate my parcel by talking to the personnel who was driving the truck. But they could not do it obviously, but why not? Only way to find more about the missing parcel was to ask the shop to open an investigation. It can take up to 14 days for the investigation to be completed. It cannot be so that the goods went missing just like that. Did they deliberately bring my parcel to the closed Post.nl service point to make it untraceable and take it?

1 star is too much

send very important envelope to Türkiye, but post.nl brought the envelope sender's address.

Zender - Sender in two language on envelope. what kind of people work there ?

we lost one week time and we sent the envelope back one more time and we had nearly heart attack with delivery cos we had a due date.

we contact to post.nl during the problem to make it faster but they said we may refund u but no faster

dont wanna be rude but post.nl You are the shame of Holland and u know it.

Good luck in the future

( it my 2nd review about u and nothing is changed)

My package was left behind on my front door on a busy street. I knew no one was at home so it got signed incorrectly by someone that was not supposed to and my package could have been stolen since I was home only late in the night that day!

A company that should be shut down, a bunch of useless, uncaring flotsam that should be given menial tasks in life, a whole organization that is totally inefficient in everything they attempt to do, If you send from the UK, don’t use Royal Mail, because they play pass the parcel with this lot, if I was the boss, I would die with shame, for it starts at the top,& works down, disparity breeds through a company, yes, the parcel got delivered, 2 months after it was posted, good eh? Do your research, find another company,

1)Your representative play dumb or are dumb. 2) I tracked my package frequently. It said that it’s on the way. Non of your reps, give any idea or wrong opinion like you must pay the custom first or said wait. I didn’t get any letter about location of my package till today which finally gave the pick up location, but it wasn’t there. I asked him why? He carelessly said, “I don’t know”. I insisted politely. He replied: hey, it’s not here and I don’t care. Just leave!!! Guess what! I tracked it online again and said we shipped it back. What the f…

Here is my answer to the owner of God damn post.nl: You are not doing any damn favor to people incl me. We paid you to deliver packages.
You go out of your lousy business, if we don’t pay you. Then don’t pretend that you are doing a favor to us. You must be responsible for our packages.
Not only you caused me losing €280 package, but also my disease is getting worse because my special formula supplements got returned by you. You must pay me for this damage or you will hear from my lawyer.
You have no office, no phone number and no address to visit and nothing to communicate with you. How people supposed to get service.
I bit even if you own the earth, you still have greed to own March and all other planets. After all, you are going to die like a stinky rascal and can’t take anything with yourself to hell.

This company is a big piece of rubbish. They are pathologic liers and I always have issue with every package. PostNL is a big no, avoid it at all costs.

Tracking indicates that the package was delivered to my home address and signed by me on May 27, when I was on vacation at that time, what a blatant liar, no one even feels like explaining the situation, watch out for these scammers !!!

Not even tried to delivery, straight to collecting point

If i could give 0 stars i would...absolutely worthless services...even second or third world countries have a better post system!

The worst delivering company in the world! It's normal for them to deley your delivery for days! My package was supposed to be at my door on Saturday, and today I got another information that it will be tomorrow!

A very poor attempt to create a company.
There is not a single time that there were no problems with my packages.
If you have any other options, please choose them. It is a gigantic mistake to ever consider PostNL.

I would not give even 1 star! I ordered delivery to the home address NOT at the pick-up point. They said they will come at 11h00 or later. I'm sick and cannot leave house for a week. I got the email that irresponsible courier arrived shortly after 10h00 without informing me (no email, no phone, nothing) - did not call, did not use intercom, did not leave any information in the mailbox. Pathetic service as always, happened many times before in different places in NL. If I knew that POST NL will be responsible for this delivery, I would not order it. I don't believe he was here. Such a waist of time and money. WHY DO YOU SEND EMAILS TO THE CUSTOMERS WHAT TIME YOU WILL COME IF IT IS NOT TRUE AT ALL??? CAN YOU IMAGINE THAT SOMEBODY MIGHT REALLY NEED HELP IF ORDERED SOMETHING TO BE DELIVERED HOME NOT SOMEWHERE ELSE????????????????????

Company pretend that we was in home inside packages was food and now we will need to put in bin! Thank you for you service last time using, avoid this scammers and don't use your time if you need on time !

DO NOT USE THIS COMPANY!
Their customer service is atrocious and they are most certainly malicious!
They lost my package and only refunded the postage of it.

Absolutely unrealiable service. Never send / recieve international packages, especially during the holidays season. Either it will not be delivered or will be dropped at a pick up point with a 7 day pick up window. My package was dropped off on th 29.12 and was already send back to sender by Jan.5th!!!