I have ordered many items from Polomano and they have shipped to me everytime. My last order was a repeat order for my favourite shorts in August of 2023 for $112.15 US funds. I have contacted cust... See more
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Fool me once you don’t fool me twice. Over two months waiting for a bloody jacket, how hard is it to fullfil your obligations as a vendor? Gave me a crap excuse after a mont, then promised me that it... See more
Company replied
It is the 8th April, and i am still waiting for delivery information. I am in Australia and purchased a jacket on the 1st of April. Reading online reviews, i am now worried that i won't receive my jac... See more
Company replied
I ordered over $100 worth of shirts on 26/7/23 and after 6 months of waiting, many emails, being put off/lied to x times, and never being given any sort of delivery date, I wanted my money back. But t... See more
Company replied
1.9
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Easy to shop and for the payment.
1 June 2023
Reply from Polomano
Hello,
Thank you for taking the time to share your positive experience with us. We are grateful for your kind words and appreciate your support. It is always a pleasure to hear that our efforts are appreciated and that we have met your expectations. We value your business and look forward to serving you again in the future.
Item hasn’t turned up
Item hasn’t turned up. Tracking item tells me that the item doesn’t exist??? It’s been 6 weeks and no update…
1 May 2023
Reply from Polomano
Hi,
we appreciate you taking the time to share your feedback with us. We apologize for any negative experience you may have had with our product/service. Our team will be contacting you soon to address any concerns you may have and offer assistance. Thank you for giving us the chance to make it right.
Ordered my jacket on April 18th and…
Ordered my jacket on April 18th and it’s almost June haven’t received my order. Try contacting them and I get is “ur item is on its way” Never again doing business here.
3 April 2023
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product and service. We apologize for any inconvenience caused and would like to offer our assistance in resolving any issues you may be having. Our team is dedicated to ensuring our customers are satisfied, and we will be reaching out to you shortly to discuss how we can help. Thank you for giving us the opportunity to address your concerns.
Response from Polomano not consistent with regulations
After complaining online, I started receiving responses from Polomano which reassured me that I would be refunded my money within 3-5 business working days. By yesterday this had changed to "We are giving you a gift card". What do I do with a Gift card? To purchase something from them that never arrives? Why would I buy from people who never fulfil their promises? Why would I want to put myself in their hands again? They asked several times if I wanted my money, and I answered YES. So why give me something I never asked for? I bought a jacket, not a gift card!! What's wrong with returning the money?
11 March 2023
Unprompted review
Reply from Polomano
Hi,
we are sorry to hear that your experience with our product/service was not satisfactory. Our team is committed to providing exceptional customer service, and we want to assist you in any way we can. We will be contacting you soon to discuss how we can help. Thank you for your feedback.
Fool me once you don’t fool me twice
Fool me once you don’t fool me twice. Over two months waiting for a bloody jacket, how hard is it to fullfil your obligations as a vendor? Gave me a crap excuse after a mont, then promised me that it has been shipped a month ago, now the bloody tracking number doesn’t even work, don’t even know if it is on its way or just porky stories. They advertise themselves in various platforms like Facebook, this big companies should be liable for allowing such activities going through their platforms. Extremely disappointed. Please do not let yourself be fooled by this people like I have
23 March 2023
Unprompted review
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that you had a negative experience with our product and service. Our team is dedicated to ensuring customer satisfaction, and we want to make things right. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
3weeks to prepare for 3 items
More than 3 weeks already I’ve been waiting for my package. So I contacted the company to follow up for it. The funny thing is that they’re still preparing for the 3 items that i ordered. Winter is almost over.
1 May 2023
Reply from Polomano
Hi,
thank you for sharing your feedback with us. We regret that you had a negative experience with our product/service, and we want to make things right. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to resolve any issues you may be having.
Never received products or a refund
Never received products or a refund
Update
Company contacted me and issued a refund
3 September 2022
Reply from Polomano
Hi,
thank you for your review. We apologize for any issues you may have experienced with our product/service. Our team is committed to providing exceptional customer service, and we would like to assist you in any way we can. We will be contacting you soon to address your concerns. Thank you for your patience.
8 days have passed and I have not had…
8 days have passed and I have not had any communication regarding my order
1 May 2023
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that your experience with our product/service was not satisfactory. Please know that we take customer satisfaction seriously, and we will be reaching out to you shortly to discuss how we can help. We value your feedback and appreciate the opportunity to make things right.
I purchased 7 days ago and no…
I purchased 7 days ago and no communication since the purchase! My order doesn’t appear to have shipped either. I’m about to dispute via my credit card company if I dont get resolution!!
2 May 2023
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product and service. We apologize for any inconvenience caused and would like to offer our assistance in resolving any issues you may be having. Our team is dedicated to ensuring our customers are satisfied, and we will be reaching out to you shortly to discuss how we can help. Thank you for giving us the opportunity to address your concerns.
This company is fraudulent … scam city!
May 7, 2023. Asking me to write a review before even shipping my order is not at all courteous.
It’s been more than a week and still no news.
May 14, 2023 update: now 2 weeks in and no updates. Btw, I was informed today that you only have max. 1 hour after placing your order to cancel and that all products are made to order thus the very long processing times.
May 23, still nothing but empty promises.
Will be pursuing the issue with my bank now.
Thank you all for sharing your reviews.
1 May 2023
Reply from Polomano
Hi,
thank you for your review. We apologize for any inconvenience caused by our product/service. Our team is dedicated to providing excellent customer service, and we want to assist you in any way we can. We will be contacting you shortly to discuss how we can help. Thank you for your feedback.
Lack of information and insecurity about the site
We buy on the website anda paid for it and we know absolutly nothing about the condition of our order or expected delivery date.
28 April 2023
Reply from Polomano
Hi,
we are sorry to hear that your experience with our product/service was not satisfactory. Our team is committed to providing exceptional customer service, and we want to assist you in any way we can. We will be contacting you soon to discuss how we can help. Thank you for your feedback.
Everything needs to improve ,after the…
Everything needs to improve ,after the order nothing is moving forward
1 May 2023
Reply from Polomano
Hi,
we appreciate your feedback on your experience with our product/service. We apologize for any issues you may have encountered, and we want to ensure your satisfaction. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to address your concerns.
I have not received my ordered…
I have not received my ordered material,you people are disgusting and cheats,it was ordered almost over three months back,after sending you reminders I was informed the material is lost in transit and they will resend ,extremely disappointed
1 May 2023
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that you had a negative experience with our product and service. Our team is dedicated to ensuring customer satisfaction, and we want to make things right. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
Never got my order I emailed twice and…
Never got my order I emailed twice and got the identical automated email response. Scam
1 April 2023
Reply from Polomano
Hi,
we apologize for any issues you may have encountered with our product/service. Our team is dedicated to providing exceptional customer service, and we want to ensure your satisfaction. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
I did not receive confirmation email of…
I did not receive confirmation email of my order and still waiting to receive my order
31 March 2023
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product/service. We are sorry to hear that it did not meet your expectations. Our team is committed to providing excellent customer service, and we would like to assist you in any way we can. We will be contacting you soon to address your concerns. Thank you for your patience.
Order never fulfilled.
I ordered a vest almost a month ago now And it never shipped. I contacted customer support a week ago and they said they would get it shipped immediately and still nothing. No package no tracking number… I have submitted a claim with my bank for a refund because customer service has not responded to me the second time. I will not be buying anything els from Polomano again.
31 March 2023
Reply from Polomano
Hi,
thank you for sharing your feedback with us. We regret that you had a negative experience with our product/service, and we want to make things right. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to resolve any issues you may be having.
Product not delivered or refunded.
There is no tracking number, date of deliver, and no refund after asking to since the product is not being delivered.
2 April 2023
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product and service. We apologize for any inconvenience caused and would like to offer our assistance in resolving any issues you may be having. Our team is dedicated to ensuring our customers are satisfied, and we will be reaching out to you shortly to discuss how we can help. Thank you for giving us the opportunity to address your concerns.
8 months no delivery yet
I bought a long sleeve tshirt on Sept 3rd 2022 and today is April 20th 2023 thats almost 8 months and I have recieved nothing yet.
20 April 2023
Unprompted review
Reply from Polomano
Hi,
thank you for your review. We apologize for any inconvenience caused by our product/service. Our team is dedicated to providing excellent customer service, and we want to assist you in any way we can. We will be contacting you shortly to discuss how we can help. Thank you for your feedback.
Reply from Polomano
Hi,
we appreciate your feedback on your experience with our product/service. We apologize for any issues you may have encountered, and we want to ensure your satisfaction. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to address your concerns.
Did not arrive
30 March 2023
Reply from Polomano
Hi,
we apologize for any issues you may have encountered with our product/service. Our team is dedicated to providing exceptional customer service, and we want to ensure your satisfaction. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
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