I have ordered many items from Polomano and they have shipped to me everytime. My last order was a repeat order for my favourite shorts in August of 2023 for $112.15 US funds. I have contacted cust... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fool me once you don’t fool me twice. Over two months waiting for a bloody jacket, how hard is it to fullfil your obligations as a vendor? Gave me a crap excuse after a mont, then promised me that it... See more
Company replied
It is the 8th April, and i am still waiting for delivery information. I am in Australia and purchased a jacket on the 1st of April. Reading online reviews, i am now worried that i won't receive my jac... See more
Company replied
I ordered over $100 worth of shirts on 26/7/23 and after 6 months of waiting, many emails, being put off/lied to x times, and never being given any sort of delivery date, I wanted my money back. But t... See more
Company replied
1.9
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NEVER RECIEVED SCAM
NEVER RECIEVED SCAM - avoid at all costs! 🚨🚨🚨🚨🚨🚨🚨🚨🚨
4 February 2023
Unprompted review
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product/service. We are sorry to hear that it did not meet your expectations. Our team is committed to providing excellent customer service, and we would like to assist you in any way we can. We will be contacting you soon to address your concerns. Thank you for your patience.
Too good to be true
Too good to be true. I was scammed by this website. I purchased product that cost me almost $100 including delivery fee but never received the item. I purchased the stuff on 23rd of March and it is now 17th of April.
17 April 2023
Unprompted review
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that you had a negative experience with our product and service. Our team is dedicated to ensuring customer satisfaction, and we want to make things right. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
Reply from Polomano
Hi,
thank you for sharing your feedback with us. We regret that you had a negative experience with our product/service, and we want to make things right. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to resolve any issues you may be having.
If I could give a -10 score I would
If I could give a -10 review I would. I wish I read the reviews beforehand. Like SO MANY others, I ordered some pants and never received them. I contacted them (Linda, David) so many times and they mentioned "this is very odd" and they would ship them out with a tracking number shortly. Never heard back. I have asked for a full refund which has been promised. Sadly all I wanted was my new jean pants...Does anyone know who to report them to?
13 January 2023
Unprompted review
Reply from Polomano
Hi,
thank you for your review. We apologize for any issues you may have experienced with our product/service. Our team is committed to providing exceptional customer service, and we would like to assist you in any way we can. We will be contacting you soon to address your concerns. Thank you for your patience.
I have never received my order or even…
I have never received my order or even heard that it is shipped
31 March 2023
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that your experience with our product/service was not satisfactory. Please know that we take customer satisfaction seriously, and we will be reaching out to you shortly to discuss how we can help. We value your feedback and appreciate the opportunity to make things right.
Very bad!!!!
Very bad!!! You dont get a return shipping lable so if you want to send somthing back then you have to pay self a lot of money!!!!!!!!! NEVER BUY SOMTHING AGAIN!!
17 March 2023
Unprompted review
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that your experience with our product/service was not satisfactory. Please know that we take customer satisfaction seriously, and we will be reaching out to you shortly to discuss how we can help. We value your feedback and appreciate the opportunity to make things right.
Scam Company
Scam company.
I waited 4 weeks to receive my product before reaching out. They mentioned “production delays” but also that my jacket had just arrived at the warehouse so they would ship it immediately. That was 6 more weeks ago, and they’ve gone silent since. It’s a complete scam.
15 January 2023
Reply from Polomano
Hi!
Thank you for taking the time to write a feedback!
We have checked the matter and one of our agents will contact you soon with further information.
Please do not worry our number one goal is to make our customers happy.
I have not received any update on my…
I have not received any update on my purchase and it still hasn’t been shipped over a week after ordering. If I’m being charged shipping I’d expect it to be completed in a timely manner.
1 April 2023
Reply from Polomano
Hi!
Thank you for taking the time to write a feedback!
We have checked the matter and one of our agents will contact you soon with further information.
Please do not worry our number one goal is to make our customers happy.
It is the 8th April
It is the 8th April, and i am still waiting for delivery information. I am in Australia and purchased a jacket on the 1st of April. Reading online reviews, i am now worried that i won't receive my jacket.
31 March 2023
Reply from Polomano
Hi!
Thank you for taking the time to write a feedback!
We have checked the matter and one of our agents will contact you soon with further information.
Please do not worry our number one goal is to make our customers happy.
Where’s my order
It’s been 7 days since my order was placed & I still haven’t received a tracking number. where’s my order?
29 March 2023
Reply from Polomano
Hi!
Thank you for taking the time to write a feedback!
We have checked the matter and one of our agents will contact you soon with further information.
Please do not worry our number one goal is to make our customers happy.
Reply from Polomano
Hi!
Thank you for taking the time to write a feedback!
We have checked the matter and one of our agents will contact you soon with further information.
Please do not worry our number one goal is to make our customers happy.
order never shipped, no contact
I am still waiting for my order to be shipped… no news from them. The contact email address they provide on their website is a noreply email.
This website is potentially a spam.
30 March 2023
Reply from Polomano
Hi!
Thank you for taking the time to write a feedback!
We have checked the matter and one of our agents will contact you soon with further information.
Please do not worry our number one goal is to make our customers happy.
Poor management
29 March 2023
Reply from Polomano
Hi!
Thank you for taking the time to write a feedback!
We have checked the matter and one of our agents will contact you soon with further information.
Please do not worry our number one goal is to make our customers happy.
Still haven't received my order
29 March 2023
Reply from Polomano
Hi!
Thank you for taking the time to write a feedback!
We have checked the matter and one of our agents will contact you soon with further information.
Please do not worry our number one goal is to make our customers happy.
I ordered my sweatshirt 5 days ago and…
I ordered my sweatshirt 5 days ago and hve received no update email or any way to track my order
1 April 2023
Reply from Polomano
Hi!
Thank you for taking the time to write a feedback!
We have checked the matter and one of our agents will contact you soon with further information.
Please do not worry our number one goal is to make our customers happy.
Want to get scammed?
i have made my order on the 20th of January and never arrived
20 January 2023
Unprompted review
Reply from Polomano
Hi!
Thank you for taking the time to write a feedback!
We have checked the matter and one of our agents will contact you soon with further information.
Please do not worry our number one goal is to make our customers happy.
The merchandise is of good quality and…
The merchandise is of good quality and the prices are not bad either. Good on sale offers too.
2 April 2023
Reply from Polomano
Hi there,
Thank you for your review and thank you for your trust!
It's always good to see that a customer is satisfied with the experience.
Reply from Polomano
Hi there,
Thank you for your review and thank you for your trust!
It's always good to see that a customer is satisfied with the experience.
Ease of use of website
30 March 2023
Reply from Polomano
Hi there,
Thank you for your review and thank you for your trust!
It's always good to see that a customer is satisfied with the experience.
I still haven’t received my order from…
I still haven’t received my order from 17th Feb 2023 and there is no way to contact the company.
Order #249478
17 February 2023
Unprompted review
Reply from Polomano
Hi!
Thank you for taking the time to write a feedback!
We have checked the matter and one of our agents will contact you soon with further information.
Please do not worry our number one goal is to make our customers happy.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.