It is awesome, what is possible in these times. No one was able to see, how fast and in which quality such things are working proper today... interesting to see, which crazy things will the future b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good generation of images. Text to Image is good, but the text must be very detailed toget exactly what you want. The free plan is nice, but I will be buying the upgrade.
Company replied
I used the basic version, it is sufficient. I am up set about the profession mode, it Made a video with too light, extremely clear light, it was not necessary, I love expected much better with “ profe... See more
Company replied
When I first started using Pollo, there was little restrictions, age limits but that was about it. Now the idea of a NSFW image is not allowed. This is disapointing. When did the rule change?
Company replied
Company details
Written by the company
Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps. Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
Contact info
Singapore
- support@pollo.ai
- pollo.ai
4.4
Excellent
3K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Feel cheated as I subscribed in Feb…
Feel cheated as I subscribed in Feb based on no restrictions and paid for a year and by March new restrictions came in making it next to useless. No way of getting a refund either. Basically a scam!
30 March 2026
Unprompted review
Reply from Pollo AI
Hi,
We sincerely apologize for any inconvenience caused.
According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.
In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.
Very bad service both on the website…
Very bad service both on the website and from customer support. The site is extremely slow — every single generation takes 5-10 minutes, even for simple images. The biggest problem is their so-called competitions and events. These are nothing but a clever marketing strategy to attract and fool users. They show huge prizes and push "Most Active User" rewards. Unlike other AI platforms where winners are chosen based on the quality of creations (1st, 2nd, 3rd place), here it's purely based on who submits the most. This means the user with the most credits wins easily, gets more credits as a prize, and then dominates the next event too. If you check their winners on Discord or social media, you’ll notice the same names repeatedly — which is highly suspicious and feels like it could be their own team members. Even the participation rewards are misleading. Everyone knows generating images or videos now requires a lot of credits. I participated in their events and campaigns thinking it was a win-win — using credits to get more credits as rewards. But their event details never mention anything about expiration or validity. Most AI sites give permanent or long-validity credits as event rewards, so naturally I assumed the same. Instead, after the event ends, within a month all the credits simply expire without any prior notification or warning. There is no disclaimer anywhere. This is completely unfair. Our submissions are accepted, but the credits they give us vanish. We have every right to use those credits whenever we want. The same scam pattern repeats with their X (Twitter) and Instagram campaigns — they only give a reward code with a “thank you” message, no expiration details. Some rewards expire in 15 days, 20 days some in a within one month, with no fixed policy. They expire whenever they feel like it. If you complain, you get the same robotic reply about “validity period.” I personally participated in almost every event and campaign in January, February, and March, collecting credits for my projects. Due to some personal work, I couldn’t use them immediately. Suddenly, without any warning or notification, all my credits became 0 — even before one full month had passed. I don't have single credits left to use new models like Wan, Seedance 2.0 and all. And not find worthy to buy sub after all this experience. All that time, effort, and energy I spent on their events went completely to waste. I complained on X, Instagram, and Discord but received no proper reply. On Discord, the admin gave pre-recorded bot-like answers. It doesn’t feel like they have any real human customer support. ANOTHER MOST IMP thing I want to mention is that if anyone is planning to buy credits or monthly yearly plan, I recommend you to not to buy. The site lost all its complete freedom. Heavily censored. You can generate same things on other website with same model but you can't generate here. Pollo AI has been one of the most regrettable choices I’ve ever made. DON’T MAKE THE SAME MISTAKE I DID BY INVESTING MY TIME AND MONEY HERE. STAY AWAY AND HAPPY CREATING ELSEWHERE. DON'T GET FOOLED BY 4.3+ RATING.
10 April 2026
Unprompted review
Reply from Pollo AI
Hi,
We sincerely apologize for any inconvenience caused.
According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.
In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Additionally, the validity rules for "credits" acquired through different platform channels vary. To facilitate the centralized management of site resources and ensure fairness in service provision, establishing these distinct validity periods is a necessary measure for standardized operations. At the same time, the platform retains the benefit of permanent credits: credits earned through daily check-ins will remain in your account indefinitely. Credits obtained through promotional events, however, are subject to time limits—for instance, credits earned by participating in CPP activities typically have a validity period of 30 days.
Regarding credits included in subscription plans (Monthly/Annual): the validity period for a single billing cycle is 30 days. The specific details regarding this have been updated and added to the FAQ section at the bottom of our Pricing page, where they are available for review at any time. "Add-on credits" (purchased separately) remain permanently valid and do not expire.
Furthermore, regarding the order in which credits are consumed: the system prioritizes the consumption of credits with the shortest remaining validity period.
For example, if you currently hold an Annual Plan subscription and have also purchased Add-on credits, the credits from your subscription plan will be consumed first; once those are exhausted, the Add-on credits will then be utilized.
Similarly, if you possess time-limited credits obtained through promotional events, the system will prioritize the consumption of whichever credits have the shortest remaining validity period.
We therefore recommend that you purchase subscription plans based on your actual needs and plan your credit usage prudently. This will help you avoid unnecessary losses resulting from the expiration of time-limited credits when a subscription cycle ends.
Thank you for your understanding and cooperation.
Non realistic, not follow-up description
Too poor moves - non realistic. The Program don't listen to what Iam describing, I wanted to see the person fully not only half. Nearly every joyful description is offending in some kind, I don't understand. This is too rigid. What a poor programming
10 April 2026
Unprompted review
Reply from Pollo AI
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address support@pollo.ai
Have a good day
an amazing experience.
10 April 2026
Unprompted review
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Sometimes you don't get what you want
Sometimes you don't get what you want, but the restriction free is great
10 April 2026
Unprompted review
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Doesn't understand English too well
Doesn't understand English too well. Sometimes it does what you want, the other 10 times it just says it can't do what you want. Less I than A.
16 April 2025
Unprompted review
Reply from Pollo AI
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address support@pollo.ai
Have a good day
it made my vide and thats it no gliches
it made my vide and thats it no gliches
9 April 2026
Unprompted review
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
wery usefull
9 April 2026
Unprompted review
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
fantastic
fantastic! make my work very easy! my purpose is only ,ake videos for family and closer friends.
8 April 2026
Unprompted review
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
the truth!!!
7 April 2026
Unprompted review
Reply from Pollo AI
Hi there,
Thank you very much for your support and praise! We are glad to be a brand you trust. We look forward to maintaining a long-term cooperative relationship with you and wish you all the best!
PolloAI Was Once Great But Now Is A Dud
PolloAI was great. Totally the best for creating graphic horror images and the creations came out looking over the top. Then for God knows what reason they started restricting everything . The site became wimpy. I gave the site three stars based on how they used to be and how I hope they may still go back to. Right now I can say they are good to use if you have the free plan. Not worth paying for the premium plans though.
6 April 2026
Unprompted review
Reply from Pollo AI
Hi,
We sincerely apologize for any inconvenience caused.
According to our established and enforced Terms and Conditions, the platform does not support the generation of any NSFW-related content. We strictly follow platform governance rules and relevant policies to ensure that all users can use the product in a safe, stable, and compliant environment. You can review the full Terms and Conditions here:
Terms and Conditions: https://pollo.ai/terms-and-conditions
We truly appreciate your understanding and support in following these guidelines.
In addition, if any previously generated videos cannot be viewed properly in the App, you can log in to the web version to access and view them normally.
Thank you for your understanding and cooperation.
Reply from Pollo AI
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Here is the support contact E-mail address support@pollo.ai
Have a good day
Outstanding!
It was great for generating AI images and videos. The software really helped me bring my ideas to life.
6 April 2026
Unprompted review
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
VERY DISSAPOINTING. I WOULD NOT PAY FOR THIS SERVICE.
I ASKED YOUR AI TIO GENERATE A VIDEO WITH DETAIL THAT I TYPED IN TO CREATE A 15 VIDEO. I GOT ONE LINE FOR 3 SECONDS. IF YOU ARE GOING TO ALLOW PEOPLE TO TRY, YOU BETTER HAVE YOUR SHIT TOGETHER. MY FIRST EXPERIENCE WITH THIS COMPANY WAS VERY BAD AND A WASTE OF MY TIME. DO NOT BUY THIS SERVICE. TERRIBLE.
5 April 2026
Unprompted review
Reply from Pollo AI
Hello,
We apologize for the poor service experience. If you encounter any issues such as system loading problems or other usage problems, please contact our customer service staff for assistance. When contacting us, please provide details of the problem, along with screenshots of the issue and any comments you may have. This will help us understand your problem and the platform you are using more quickly and resolve the issue for you.
Additionally, please note that entering a video length of 15 seconds in the prompt will not have any effect; you need to check the button to generate the video with the desired length.
Here is the support contact E-mail address support@pollo.ai
Have a good day
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Great ai app
4 April 2026
Unprompted review
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
At the moment, I used the basic version
I used the basic version, it is sufficient. I am up set about the profession mode, it Made a video with too light, extremely clear light, it was not necessary,
4 April 2026
Unprompted review
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.