Amazing experience! So much better than PickFu. The questionnaire build is so intuitive. Pricing package is easy to understand. No piling on of extra charges. Straightforward. The team approved right... See more
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See what reviewers are saying
I love Pollfish. Their survey building tool is a little more intuitive than others I've used. The audience targeting and the filtering on completed surveys is really nuanced. I especially love their c... See more
Company replied
Very fast, efficient, and user-friendly which I appreciated. Prices were pretty rational too. Only complaint is that I definitely had some responses from people/robots that were copy and pasting words... See more
Company replied
Survey’s never pay Customer service says they have the right to decline at anytime. Even after you’ve completed it and they’ve taken your time, data and answers.
Company details
Written by the company
Pollfish is a global DIY market research platform and online survey software that enables businesses to collect fast, reliable insights from targeted consumer audiences worldwide. Unlike traditional survey tools that only provide survey creation functionality, Pollfish combines survey design with built-in access to a global respondent panel, including a proprietary, first-party panel network powered by Prodege, one of the world’s largest consumer insights companies. This allows teams to both build their survey and reach verified consumers within a single platform. Companies use Pollfish for brand tracking, concept testing, product research, advertising and message testing, market validation, and consumer preference studies. The platform is built specifically for fast-turn, B2C research that requires precise targeting and scalable global reach. Pollfish provides access to millions of verified respondents across more than 160 countries through its proprietary panel and first-party partner network operated by Prodege. You can target by demographics, geographic location, behavioral attributes, purchase intent, product usage, and custom screening questions. This enables precise audience definition before launch, rather than relying solely on existing customer lists or external recruitment. Designed for speed and usability, Pollfish allows users to create surveys from scratch or templates, apply skip logic and advanced question types, and use AI-powered survey builder assistance. Real-time pricing updates reflect targeting selections instantly, and surveys can be launched in minutes. There is no subscription required to register; users only pay when purchasing survey responses. For more complex research needs, Pollfish also offers managed services including survey design, programming, fielding, and reporting. Once launched, survey responses begin immediately. Users can monitor results in real time, export data in formats such as CSV and SPSS, generate AI-powered reports, apply filters and cross-tabulations, and share interactive dashboards. Pollfish also provides 24/7 human customer support, ensuring users can receive real-time assistance throughout survey setup, targeting, launch, and analysis. Pollfish prioritizes data quality through multi-layer fraud detection, device fingerprinting, duplicate prevention, behavioral quality checks, and attention filters. The platform adheres to GDPR-compliant data protection standards to ensure respondent integrity and reliable research outcomes.
Contact info
222 Broadway, 10036, New York, United States
- (646) 941-7655
- info@pollfish.com
- pollfish.com
4.1
Great
444 reviews
Replied to 69% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pollfish Market Research Platform
Hi Emilija!
Thank you so much for taking the time to share your valuable feedback on our platform! We're delighted you had a great experience. Hope to see you again soon!
Reply from Pollfish Market Research Platform
Hello Deon,
Thank you for your kind words! It's great to know our platform is helping streamline your research needs. We truly appreciate your feedback!
A Disappointing Weekend with the Platform
There was no one to quality check my study after it was completed which resulted in me unable to add more completes. There was no one to approve a submitted survey so it sat there over the weekend for a full day before it was approved. AND Pollfish results weren't being fully ingested into the Data Viz platform. No one was working the chat so we had to sit here trying our best to make due with what we had. We had client pitches and deadlines and this was very, very disappointing
7 June 2025
Reply from Pollfish Market Research Platform
Hello Lisa,
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced due to unclear aspects of the process. Please don’t hesitate to contact our support team at any time! We’re here to help and would be happy to look into this further.
Very simple to use and quick results
25 May 2025
Reply from Pollfish Market Research Platform
Hello Joe,
Thank you for your kind words! It's great to know our platform is helping streamline your research needs. We truly appreciate your feedback!
More affordable than i expected
far more affordable than i expected. wish i knew this existed months ago.
20 May 2025
Reply from Pollfish Market Research Platform
Hi there!
Thank you so much for your kind words! We are delighted to hear that you found Pollfish far more affordable than expected — it’s great to know we exceeded your expectations. We will be happy to see you again in the future!
Reply from Pollfish Market Research Platform
Hello Constance,
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced. Please feel free to contact our support team anytime so we can look into your specific needs further.
Amazing experience. Data was comprehensive.
Amazing experience! So much better than PickFu. The questionnaire build is so intuitive. Pricing package is easy to understand. No piling on of extra charges. Straightforward. The team approved right away, even had suggestions. Support was so responsive when I had a question about teams permissioning. Could not believe how fast the 500 survey responses happened. Data was so comprehensive. We got exactly what we needed and were able to slice the data in so many effective ways. Great reporting. Highly recommend. Plan to use Pollfish again.
22 May 2025
Reply from Pollfish Market Research Platform
Hello Kris,
Thank you so much for your kind words! We are delighted to hear that you enjoyed using Pollfish! We will be happy to see you again in the future :)
Pollfish customer service is always THE…
Pollfish customer service is always THE BEST!!! Very quick response times and I am usually able to a person on Zoom within 48 hours for more complex questions.
15 May 2025
Reply from Pollfish Market Research Platform
"Thank you very much for sharing your thoughtful remarks on our platform! That Pollfish was able to satisfy your demands is wonderful to hear. We really value your pleasant experience!
Reply from Pollfish Market Research Platform
Hi there!
Thank you for your kind words! We're thrilled to hear that you found survey programming easy with Pollfish. It's great to know our platform is helping streamline your research needs. We truly appreciate your feedback!
Horrible customer service who lies
Horrible customer service who lies! Made all claims about terms and conditions, and when I reviewed terms and conditions separately, they admitted to lying to me.
5 May 2025
Reply from Pollfish Market Research Platform
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced due to unclear aspects of the process. Please don’t hesitate to contact our support team at any time! We’re here to help and would be happy to look into this further.
Super helpful!
6 May 2025
Reply from Pollfish Market Research Platform
Hi there!
Thank you so much for taking the time to share your valuable feedback on our platform! We're delighted you had a great experience. Hope to see you again soon!
Great tools with easy to use UX
Great tools with easy to use UX, helpful team whenever we have questions. The platform keeps adding new tools, making it our go-to.
28 April 2025
Reply from Pollfish Market Research Platform
Hello, thank you so much for your kind words! Glad to hear that you enjoy our tool!
Excellent and accurate research
Excellent and accurate research.
Played a key role in the development of my product
3 May 2025
Reply from Pollfish Market Research Platform
“We truly appreciate you sharing your insightful feedback about our platform! It’s fantastic to hear that Pollfish was able to meet your needs. Your positive experience means a lot to us!”
I had to run 2 surveys because the A/B is confusing
I had to run 2 surveys because the A/B test format you use is confusing and misleading. The results and the way to build the questions were useless.
Fortunately, I had the opportunity to rerun the survey, but using a simple multiple-choice question, and the results were much better. Thanks for the credit. That was useful for running the study for the second time.
But in general a great tool.
9 April 2025
Reply from Pollfish Market Research Platform
Hello Adrian,
Thank you for the feedback and for sharing your thoughts on the A/B format. Glad the credit helped, and appreciate the kind words about the tool!
Very helpful for product validation
10 April 2025
Reply from Pollfish Market Research Platform
Hi there!
We’re grateful for your input and appreciate you taking the time to share your experience.
Easy to setup and run the research
2 April 2025
Reply from Pollfish Market Research Platform
Hi Henry,
We appreciate your feedback - thank you for sharing your experience with us!
Reply from Pollfish Market Research Platform
Hi Dan, thank you so much for your kind words!
Efficient and quality experience
I had to get some data on a product in a tricky sector. It was proving challenging to attract participants to my study. I was able to quickly get results and some insights to be able to move forward with my work using Pollfish. I also appreciated that the survey was reviewed before being published and I was informed about survey best practices for sensitive questions as well.
4 April 2025
Unprompted review
Reply from Pollfish Market Research Platform
Thank you for your valuable feedback regarding our platform! We're thrilled to know that Pollfish has successfully met your needs. Your positive experience is greatly appreciated and motivates us to continue improving our services.
Great experience!
3 April 2025
Reply from Pollfish Market Research Platform
Hi there!
We appreciate your feedback! We're glad you had a great experience!
Fast, deep and juicy
I'm amazed at how quickly the platform was able to deliver rich, segmentable data from over 500 respondents. I had feature-ready insights in only 3 days.
28 March 2025
Unprompted review
Reply from Pollfish Market Research Platform
Hello Weston, thank you so much for your kind words! We are delighted to hear that you enjoyed using Pollfish! We will be happy to see you again in the future!
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