Podium Reviews 239

It is a very robust system too much for one person to learn love the fact that you can pull up a situation by a phone number or name and search everything that has happened with the call or that customer everything is recorded and can easily resolve disputes by going back and reviewing everything that has happened there is so much more in this system that we do not use but can see how it could be helpful highly recommend to all businesses

Very user friendly and has many options for promotion and exposure

Podium has been a fantastic partner for our business! The platform is intuitive, user-friendly, and gives us great control over both our experience and the customer journey. Their team is incredibly responsive—quick to answer questions, willing to escalate issues when needed, and always available to support us.

What really stands out is how collaborative and solution-oriented everyone is. Whether it’s a quick question or a deep dive into backend processes, there’s always someone ready to help and find an answer. As a small business, efficiency matters, and Podium consistently delivers results that make our operations smoother and more effective. - Alevia Houston at Alliance Insurance Agency

I love how I am able to leave comments for my coworkers to see in the texts without the customers seeing them. The customer support is 100% amazing!

Podium is a great fit with our current POS system which makes it extremely easy and convenient to communicate with customers without taking extra time for phone calls emails, etc. Their support is always there when you need them. Of course they have room for improvement like all companies these days, but in general, they are wonderful company to deal with. I have used several other similar companies and never been quite as satisfied.

Our company uses podium & it has served us well for collecting reviews & communicating with our customers.

Podium has been one of the best business investments I have committed to in my 25 years of business. It has aligned perfectly with our customer service model as well as lead generation. Highly recommended not just for what I has done for us in the past and what it continues to do for us now, but for there ever present forward thinking and adding of new services and integrations.

Podium is a great tool to be able to interact with customers quickly and easily

This has been a time saving platform, where we can answer questions quickly on the go.

We’ve been using Podium for a few years now, and we regularly recommend it to our customers, especially retail businesses that want faster responses and smoother customer communication.

At a high level, it pulls your calls, texts, website chat, and messages into one simple inbox, so nothing slips through the cracks.

It also makes it easier to consistently collect Google reviews, which has helped us improve our clients' Google ratings over time.

The AI can reply instantly, 24/7, to common questions and helps move people toward buying or visiting the store. That speed and consistency have led to a noticeable pickup in customer orders for the businesses we work with.

It’s genuinely easy to use, setup is straightforward, and their support has been top-rate whenever we needed help.

We’d absolutely recommend Podium.

We began our relationship with Podium as a way to increase our number of Google reviews. As a retail jewelry store (Pineforest Jewelry), we integrated their system with our POS software for seamless ease of use. We then purchased a new phone system thru Podium. Now, they offer text options for customers on the same phone number they call to speak with us. Podium also provides call and lead tracking with in depth analytics. We HIGHLY recommend Podium to other businesses in any industry!

My company Maui Surfer Girls has been using podium for over 5 years & love it. We’ve increased our business while improving our customer service with the ease of use & texting feature with customers. It makes our manager Liz’s job a lot easier too! In gratitude from the MSGs!🤙🏾

Podium has become a very vital part of our toolbelt these days! It’s been getting better and better as the years go on.

Company constantly bombards our staff with calls and unsolicited texts trying to upsell, even after being told repeatedly to stop. The webchat works ok, although a key feature we were promised upon sign up as being in "beta" and "upcoming" has never been produced, 2 years later. Tech support is unhelpful during outages.

We find this a great tool to use for communicating with customers and creating leads. Also for collecting on past due accounts. And the phone system has been a boom for training our sales staff as well as reviewing customer interaction to keep informed on what has taken place in previous conversations.

Jonathan Davis
Doo Wop Shop

Every rep who has ever helped us has been wonderful! Reaching out is very easy and someone is always quick to respond. The service itself has been a game changer for us, and we are happy to be a member.

I have been in the process of implementing the Podium AI and EMR. Every step of the way has been extremely pleasant. I have been working closely with Daniel on a weekly basis along with many of his coworkers during this process. I look forward to each Zoom meeting with their team. Something I can't say about all the other meetings I have.

The system, declined my payment however, I had way more in the account. This is a very low-end cheap system. I inquired and couldn't get any reason from my shop. This is another one of those low-end systems that are a "wanna be" PayPal system. Going forward, any merchant that uses them, I am going to tell them no thanks!!!!

The site loads well and bare information is available, but there are areas that seemed to be unclear. I did not experience any significant challenges, but there are some aspects that could be done better. It works, although it can be done better.