When the hose (and nozzle) WORKED I loved it, but then the hose began a small pinhole leak about three feet from the nozzle end eventually erupting to make the hose unusable. Also the sprayer (which... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Bought two hoses and both within 6 months had pin holes in both had to have both replaced. Because they happened about a week or two apart they wanted me to pay the postage Now after a year one of t... See more
It does not completely shrink down when the water is turned off as shown in the videos/commercials. It cannot be left outside per the instructions, which makes it somewhat inconvenient. Overall it p... See more
Company replied
I have purchased 4 100 ft pockets hoses. The hose areas are ok. However, the connections and the spout heads are all either, leaking, cracked, or inoperable. These plastic housings are the worst. My r... See more
2.6
Poor
185 reviews
Replied to 77% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Company doesn’t honor the warranty
Company doesn’t honor the warranty. Over the last couple of years I have purchased (2) 200ft hoses with sprayers. Works great until the sprayers begin to leak. The company states they offer a 10 year warranty however I have been trying to get replacements for quite some time and nothing. They tell me it’s been shipped however my account still reads Waiting for Details and they won’t give me tracking information.
19 March 2026
Unprompted review
Reply from Pockethose
Hello Perian,
We apologize for the inconvenience you have experienced. A replacement has been issued for your order, and you should have received a confirmation in your registered email address. You may expect the replacement to arrive soon. If you require further assistance, feel free to contact our customer support team directly at customersupport@pockethose.com or reply to the email you received with the order confirmation. Thank you for your patience and understanding.
— Keith, Pocket Hose Support
Worst product I ever bought
Worst product I ever bought. It sprung dozens of leaks after only a few months. It’s garbage don’t waste your money.
25 March 2026
Unprompted review
Reply from Pockethose
Hello Scott,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
Several pin hole leaks after a couple…
Several pin hole leaks after a couple months, returned, got another, same thing. Gave up. Went with all metal hose. Much better. Al, you not representing a good product. Try it. You'll see.
16 September 2025
Unprompted review
Reply from Pockethose
Hello Tracy,
We apologize for the inconvenience you've experienced with our product. We had sent you a request to get additional information regarding your order, which we need to investigate this situation further and provide you with a resolution. However, we haven't received any details from you within the timeline set by Trustpilot, so we've been unable to locate your account or make further contact. For further assistance, please get in touch with our customer support directly at customersupport@pockethose.com.
— Keith, Pocket Hose Support
Newly bought from Home Depot
Newly bought from Home Depot. Attached to the faucet and it leaks right out of the packaging. How disappointing. Terrible product. Returning today. :(
9 March 2026
Unprompted review
Reply from Pockethose
Hello Marianne,
We're really sorry to hear about the issue and apologize for any inconvenience caused. Please note that our hose has a ¾" fitting, so make sure your faucet is compatible with this size. We appreciate your feedback and hope this helps. Thank you for giving our product a try.
— Keith, Pocket Hose Support
Mixed feelings
I’ve had my hose in the shade for nearly a year and went to use it the other day and there was a big split in the hose which flooded the garden. The concept of it shrinking is good but disappointed that it didn’t last long
31 January 2026
Unprompted review
Reply from Pockethose
Hello Sharon,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
I bought a 50 foot for the back yard a…
I bought a 50 foot for the back yard a while back. Loved it so much I bought a 50 foot for the front yard. Now I just got a 25 foot hose for the side faucet. This product is absolutely great! Thank you Pocket Hose!
12 February 2026
Unprompted review
Reply from Pockethose
Hi David,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your Pocket Hose so much that you’ve purchased multiple sizes for different areas of your home. Your feedback means a lot to us, and we truly appreciate your continued support. If you ever need anything or have any questions, feel free to reach out. Thanks again!
— Keith, Pocket Hose Support
Don't waste you money if you want a hose that will last.
One hose had a leak in it and they wanted only a 30 day policy on it. Guess what,i gave it as a gift for a birthday and they used it once 6 weeks later and no way to get a new one or a refund on it. The second gift the hose did not shrink up like they said it would. It is a total scam.
30 September 2025
Unprompted review
Reply from Pockethose
Hello Tom,
Thank you for taking the time to share your review with us. We sincerely apologize for any inconvenience you have experienced. Ensuring customer satisfaction is important to us, and we regret that we did not meet your expectations. According to our records, a replacement has been issued for the item associated with your claim. We hope that this resolves the issue to your satisfaction. Please do not hesitate to reach out to our customer support team if you require any further assistance.
— Keith, Pocket Hose Support
The hose was great right up until two…
The hose was great right up until two months, when it started spraying water from the hose to the connector to the tap.
16 December 2025
Unprompted review
Reply from Pockethose
Hello HM,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
I bought a 75 foot pocket hose in…
I bought a 75 foot pocket hose in August of 2025. The hose blew a leak in November. Pocket hose claims to warranty this hose for 10 years, all good right?
Turns out i would need to pay for shipping and handling like 15 or 16 dollars.
So it's their position that I need to pay for the return of their your defective product along with your handling of it.
This is a terrible warranty! I bought your product with the expectation that it would last longer than 4 months. Now they want more of my money to make it right!
It's no wonder they don't have a place to write a review. Rest assured i will keep looking for a place to review this product and this company.
save yourself problems and don buy one of these.
10 December 2025
Unprompted review
Reply from Pockethose
Hello Chuck,
We are truly sorry to hear about the trouble you've had with your 75 foot Pocket Hose. We understand how frustrating it is when a product doesn’t meet your expectations, especially within such a short time. We had previously reached out requesting more information about your order to look into this further, but we didn’t receive the necessary details in time to continue.
Please contact our customer support directly at customersupport@pockethose.com. Our team is here to help and committed to resolving this issue as quickly as possible. Your satisfaction means a lot to us, and we want to make things right.
— Keith, Pocket Hose Support
3 hoses and 2 of them sprung leaks
3 hoses and 2 of them sprung leaks! We had to get rid of them. VERY upsetting.
16 August 2025
Unprompted review
Reply from Pockethose
Hello Laurie,
We apologize for the inconvenience you've experienced with our products. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
Purchased 3…all 3 have holes
I purchased three of these hoses and after 2 years all three have holes in them.
9 November 2025
Unprompted review
Reply from Pockethose
Helo Kurtis,
We are truly sorry to hear about the trouble you’ve encountered with our hoses developing holes. Understanding your concern, we had previously attempted to gather more information from you to look further into this matter. Unfortunately, due to not receiving a response within the period provided by Trustpilot, we find ourselves unable to access your account details or continue the investigation.
To ensure we address your issue as effectively as possible, we ask that you get in touch with our customer support team directly at customersupport@pockethose.com. Our dedicated team is ready to assist you and is committed to resolving your issue promptly. Your satisfaction is very important to us, and we aim to provide a solution that meets your expectations.
— Keith, Pocket Hose Support
I have been willing to pay the high…
I have been willing to pay the high prices for pocket hoses, 4 times now, because of the weight and managability promised. of the four, 1 100 ft hose blew out the hose portion of the unit, Pocket Hose did replace it. Now, a 25 ft hose has fallen apart at the connection to the faucet, making it unuseable and spewing water from the connection. light weight and managability don't seem to be aligned with product quality.
6 November 2025
Unprompted review
Reply from Pockethose
Hello Stephena,
We truly apologize for the troubles you've been facing with our Pocket Hose. Your feedback is essential to us, and we're committed to improving your experience.
We had sent you a request to get additional information regarding your order, which we need to investigate this situation further and provide you with a resolution. However, we haven't received any details from you within the timeline set by Trustpilot, so we've been unable to locate your account or make further contact.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
So disappointed
I purchased 2 hoses and received a bonus Y joint. The Y joint broke at the female end. The plastic inside the copper top came apart. And one of the hoses sprung a leak in the middle of the hose.
I would not recommend this product to anyone.
3 September 2025
Unprompted review
Reply from Pockethose
Hello E. White,
We truly apologize for the troubles you've been facing with our products. We had sent you a request to get additional information regarding your order, which we need to investigate this situation further and provide you with a resolution. However, we haven't received any details from you within the timeline set by Trustpilot, so we've been unable to locate your account or make further contact. For further assistance, please get in touch with our customer support directly at customersupport@pockethose.com.
— Keith, Pocket Hose Support
I purchased a 75' pocket hose last…
I purchased a 75' pocket hose last year. I was very happy with it until I went to use it this summer. My first time using it there was a pin hole in the hose. I was unable to use this hose.
I did purchase another Pocket Hose to replace the broken one. Hopefully this hose holds up or I won't be purchasing another.
3 November 2025
Unprompted review
Reply from Pockethose
Hello PJ,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
I'm happy with it!
So far, so good. It seems much more sturdy than other flex hoses I've had before. The connectors are especially solid.
2 November 2025
Unprompted review
Reply from Pockethose
Hello Ellen,
Thank you so much for your wonderful review! We're really glad to hear that you're happy with the sturdiness and quality of our hose. Your feedback means a lot to us and motivates us to keep improving. We truly appreciate your continued support and look forward to serving you again!
— Keith, Pocket Hose Support
Easy On-line Purchase - Very Poor Delivery Process
The On-line purchase process was easy. The delivery process was very poor! I made my purchase October 28, 2025. I received a confirmation email the same date. I did not receive any kind of shipping notice or status update. By Saturday morning, November 1, 2025, I received an email seeking my review and a second promotional email. Being a bit confused, I called and talked with a customer service representative. I explained I had not yet received the item and asked why I would get a review and product promotion before the product was delivered.
I offered to provide the confirmation number, but the representative asked me to provide virtually every detail of my name, address, etc. She finally told me the product was scheduled for delivery on Tuesday November 4, 2025. She also gave me some kind of tracking number via Amazon. I tried it several times, but was unsuccessful. I left shortly thereafter and upon arriving home found a package left at my gate. It was my pocket hose! So much for the November 4, 2025 delivery date.
The weather is not currently conducive for using my new hose, but it does look nice in the box!
1 November 2025
Unprompted review
Reply from Pockethose
Hello Bob,
Thank you for taking the time to share your experience with us. We are pleased to hear that the online purchase process met your expectations, though we are truly sorry for any inconvenience caused by the delivery process. Please rest assured that we are taking steps to improve the accuracy and timeliness of our delivery notifications. We appreciate your patience and understanding as we work to resolve these issues. Thank you once again for your feedback.
— Keith, Pocket Hose Support
Pocket Hose - check the length you need before you buy it!
Unfortunately, I bought two hoses that were much longer than I needed (my error) so I spent way more money than I wanted to. The hoses work well, and when I had a problem with leaking when I first got it, Pockethose made it right.
1 November 2025
Unprompted review
Reply from Pockethose
Hi Joan,
Thank you so much for your thoughtful review. We truly appreciate your feedback and your continued support means a lot to us. We're glad to hear the hoses are working well for you and that we could assist with the initial issue. Looking forward to serving you again!
— Keith, Pocket Hose Support
It is a great product
It is a great product , but the last 2 purchase came out defective
20 November 2024
Unprompted review
Reply from Pockethose
Hello Orlando,
Thanks for your review. We sorry to hear about the trouble you've had with our product. We previously tried to get more details about your order to look into this issue, but we haven't received the information needed within the period specified by Trustpilot. This has made it difficult for us to identify your account or continue communication.
Please reach out to our customer support at customersupport@pockethose.com. Our team is eager to help you. We value your satisfaction highly and are committed to resolving this issue as quickly as possible.
— Keith, Pocket Hose Support
I love these hoses
I love these hoses. I have purchased at least 4 of them. They are basically wonderful! They are light weight and easy to move around. The only problem I have found with them is that they get holes in them easily. I had one replaced but at least 2 others now have holes in them. It would be nice if they were a little tougher so that they didn't get holes in them.
1 November 2025
Unprompted review
Reply from Pockethose
Hi Emilie,
Thanks for your review. We're glad to know that you love the hoses. However, we apologize for the inconvenience you've experienced with the product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Return Policy is terrible
I was told I had to ship the hoses back, at my expense, and then I had to pay a "reprocessing fee" for each hose I needed replaced. So I shipped them back and then someone else emails me saying I didn't need to do that and that they would mail me new hoses. I gave them my shipping information and then find out that they shipped my hoses to the wrong address. I let them know this and was told "we do not have control over the shipping carriers or delivery route". So, no hoses, and I am supposed to get in touch with the carrier with my tracking number. Why wouldn't you just ship it to the correct address? What a pain this has been.
30 October 2025
Unprompted review
Reply from Pockethose
Hello KB,
We apologize for the inconvenience you've experienced with your purchase. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
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