HomeServe USA Reviews 9,908

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting that they are knowledgeable and explain issues clearly. Many people highlight the excellent customer service and fast response times, appreciating how quickly appointments are scheduled and problems are resolved. Consumers often mention the punctuality of technicians and their ability to complete work in a timely manner. However, some customers also noted occasional difficulties with communication regarding their service, with a few experiencing delays in getting a technician out or feeling that their concerns were not fully addressed. A small number of people also mentioned issues with coverage for certain repairs or fixtures.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the... See more

Response time

People report positive experiences with response times. Many customers praise the quick and prompt responses,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the professionalism,... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some consumers report quick resolutions, such as a... See more

Based on these reviews

Rated 5 out of 5 stars

The technicians cane out diagnosed the problem submitted the invoice efficiently and got scheduled as quickly as possible. Once they cane out to do the job they were respectable and efficient and did... See more

Company replied

Rated 5 out of 5 stars

Joe arrived at our home right on schedule to clear a slow running kitchen sink. The clog was worse than originally thought. Joe snaked out the drain until it finally ran like new. He was pleasant,... See more

Company replied

Rated 5 out of 5 stars

I was very happy to have gentlemen plumbers that communicated effectively and went to the source of the problem immediately. They took steps to keep the work area clean and free of splatter during ro... See more

Company replied

Rated 5 out of 5 stars

I only had to call in once to get an answer. The representative was able to find my account easily and listened to my concern. They were able to find a technician to come out within a few days. I rece... See more

Company replied


Company details

Written by the company

At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving nearly 5 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating, is accredited by the Better Business Bureau and is endorsed by the National League of Cities. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,100 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,500 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Rated 5 out of 5 stars

Very patient

Very patient. I did not know where access to sewer pipe was. I was sure it was under desk. He helped me cut carpet to see. It wasn't there. My plan did not cover cleaning without clog, so had local company clean. Access was in wall by toilet. Should be good now.

15 April 2026

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