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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, encountering issues with downloads and being forced to publish designs before withdrawing money. Customers frequently report problems with their subscriptions, with changes to terms of use and concerns regarding content usage rights despite purchasing lifetime plans. Reviewers also express strong negative opinions about the products, citing issues with image licensing and the quality of downloaded content. Many consumers were unhappy with the company's communications, citing issues with the tone and content of messages regarding alleged policy violations and payments. Additionally, people found it difficult to contact the company, with some emails being flagged as spam and a lack of clear communication channels.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers advise avoiding the site... See more

Subscription

Users describe negative interactions with subscription, often expressing frustration and anger. Many... See more

Product

Clients share negative opinions on product. Many reviewers report receiving copyright infringement notices... See more

Claim

Consumers express significant dissatisfaction with claims, particularly regarding copyright infringement.... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report receiving aggressive and threatening... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Took out a 1 month Premium plan in 2018 with unlimited full use license and downloaded a few images on three occasions during the course of that month. The plan also included permanent use though they... See more

Rated 1 out of 5 stars

I mistakenly uploaded free, AI-generated Non-commercial images to PNGtree. PNG is not willing to delete my files. Even though they have a file deletion policy, they still refuse to remove them. I... See more

Rated 1 out of 5 stars

They're sending threatening emails to people accusing them of 'copyright infringement', and the solution is to buy one of their plans, or they will pursue legal action. They absolutely will not pursue... See more

Rated 1 out of 5 stars

This company is a bottom-feeder scam site. DO NOT engage. They are harassing people via email for supposed "copyright infringement" of art that was legally purchased elsewhere, using scare tactics to... See more


Company details

  1. Graphic Designer

Information provided by various external sources

Pngtree provides free download of png, png images, backgrounds and vectors. Millions of high quality free png images, PSD, AI and EPS Files are available.


Contact info

1.2

Bad

TrustScore 1 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The best image platform I have ever used

I have used many image photo platforms, and this is the best stock photo platform I have ever used, vector files, psd, etc. It has all the image styles you need and you can find anything you want to search for. I highly recommend this platform to everyone.

19 October 2024
Rated 1 out of 5 stars

Scam site

Scam site. Can't believe someone thought it would be a good idea to make an image stock site look and act like Temu.. I feel like I need a shower after spending 30 seconds on this website.

17 October 2024
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. They won't let you view the license agreements for their images until you've downloaded the file, and then if your usage doesn't fall within their highly restrictive license agreement then they won't refund your purchase because you've downloaded a file.

9 October 2024
Unprompted review
Rated 1 out of 5 stars

Scammers!!

Scammers!!! After i bought the "Lifetime Plan", which they cliam "One time fee for unlimited lifetime downloads", they block my account!!! I asked why my account was blocked, the response is "you donwload file too frequently". Excuse me, if i don't need donwload file frequently, i won't buy the "Lifetime Plan"!!!! Return my money!! Scammers!!!

8 October 2024
Unprompted review
Rated 1 out of 5 stars

Spam website offers fake free downloads

Spam website offers free downloads, after you signup it tells you have 2 free downloads remaining, but you can't actually download anything, it pops up a 'deal' saying that you've already used your free downloads.

1 October 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! I used an image years ago that I got from another site. Pngtree sent me a letter threatening copywriting infringement unless I pay them. The image supposedly on their site isn't even the exact image I'm being accused of using. It can be found on several other sites, including a free coloring page. I would never use this company.

25 September 2024
Unprompted review
Rated 1 out of 5 stars

Foot in the door scam

Initially they offer a really good selection of images to get you to pay for premium membership with the promise of unlimited access. Once you paid for membership, they upgrade their good selections of images to enterprise level, to force you to pay money again to upgrade your account to get the same images.

Fooled me one, shame on me...

17 September 2024
Unprompted review
Rated 1 out of 5 stars

Yet another scam Chinese company…

Yet another random Chinese company trying to extort users/businesses for money. Steals images, and then threatens users with IP Infringement. Just ignore them. Equal parts malicious, and stupid.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

The best website for free downloads

First time using it, great experience, the materials inside meet my needs, I can quickly find the works I want.

Although the price is not cheap, I can download a lot of materials, I think it is worth it.

5 September 2024
Rated 4 out of 5 stars

I hope pngtree can be better

As a frequent user in need of high-quality materials, I have some in-depth experiences and feelings about PNGTREE. Overall, PNGTREE, as a website specializing in providing PNG image materials, has many advantages, but there are also areas that could be improved.

Firstly, PNGTREE's material library is very rich, covering everything from vector graphics, background images, to fonts and more. This is a huge advantage for designers or content creators, as it can meet the needs of different projects. Especially those PNG images with transparent backgrounds, the quality is very high, and they can be used directly in design, saving a lot of time.

However, PNGTREE's membership system and download restrictions may cause inconvenience for some users. Although free users can access some materials, the number of downloads and the types of materials accessed are greatly limited. To gain full access to the material library, users need to subscribe to a membership, which is also relatively expensive. For users who occasionally need materials, this may not be the most cost-effective choice.

Personally, PNGTREE is a very practical material resource website, especially for those who often need high-quality materials. If you are willing to subscribe to a membership and enjoy a larger resource library, it is undoubtedly a powerful design aid tool.

3 September 2024
Rated 1 out of 5 stars

If I could give -0 I would

If I could give -0 I would. I have sent several concerns to this company over the last year now about thier dishonesty. I rarely use their service and I have premium account.

You will be sitting click on captcha until your ****ing wrists begins to hurt like mine is going into 1 hour of clicking on bicycle,stair,mountains,crosswalks. Not even google which is a far more important company has this strict captcha. I complained about it several times and once they replied claiming that users are downloadinig to many images. They invest in strict captcha to prevent users with unlimited access from downloading claiming that they are being dishonest and reselling the content.
Though I only download a few images whenever I used the site, I thought so what if users are downloading the website, that is what they advertise that people have access to unlimited content for life. This company is a scam. I hope no one there attempt to waste my time and try to contact me as I have been contacting you for months now. I made a purchase and cannot locate my receipt anywhere in my profile and get ignored. Why am I bothering to waste time. People should know, after you complete one set of captcha, which even when you select the correct things it's shown as incorrect. Then you are click on captcha for and hour and think it is done. You get to download one image and then the captcha bs begins again where they use captcha to waste users time so that you do not get the opportunity to actually download anything. Even their pop up enterprise discount is a scam where is show you one percent as discounted amount then company doesn't honor the pop up amount. There are just too many problems with this site and this is just a flat out scam. I will devote my time to posting reviews on as many websites warning people that avoid being scammed by pngtree.

I will take the time today and get a list from ai who I can report them to as how I can I be sitting here developing wrist cramp/carpal tunnel with wrists strain just because this scam of a company is blocking my access as they cannot track me preventing me from accessing any of the mediocre content I am attempting to access. It even show that video is available with premium plan yet when waste the 40 minutes to 1 hour to click on all the bs captcha, it then show you their is no video for that category. I am so ashamed of you scammers behind png tree and I will say a special prayer to the universe for judgement on png tree and the scammer hiding behind the tree.

1 September 2024
Unprompted review
Rated 1 out of 5 stars

Scare Tactics

They emailed for copyright infringement because of a Halloween picture shared to a free community service Facebook page I run voluntarily. The pictures look similar but clearly are not the same.

However, they want me to purchase “Enterprise Licensing” to use a photo that isn’t theirs just because it says “Happy Halloween” with some of the usual Halloween type decor.

The page brings in $0 and only has 600 followers. My guess is that they are trolling the internet trying to scare people into purchasing their services.

26 August 2024
Unprompted review
Rated 1 out of 5 stars

Indirect Experience, and it's already looking terrible.

While I have not used them directly, I work for a company that they sent a copyright infringement email to. The email was trying to get us to pay for their service for using their image.

Thing is, even just from the evidence they emailed to us, it was very obvious that THEY stole the image from US and not the other way around. Which leads me to think that any of their images may be copyrighted from other things and may get users in trouble for using what they sell.

21 August 2024
Unprompted review
Rated 1 out of 5 stars

I did not even get an image from PNG…

I did not even get an image from PNG tree !! They have sent me threatening emails in attempts for me to BUY a license ! I got the image through canva program which I pay for monthly and clearly states in my program I am aloud to use for commercial use , now I have some random company harrassing me for using something I did not even obtain from them in the first place . I DO NOT AND WOULD NEVER DEAL WITH THIS COMPANY !

16 August 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. I legally purchased the rights to use an image from Adobe Stock Photo. Pngtree is threatening legal action unless I buy an enterprise license from them. But, again, I already paid Adobe to use the image. Pngtree is harassing me.

12 August 2024
Unprompted review

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