pngtree Reviews 291

Sending very aggressive e-mails. Scam company. Guess they are on the verge of bankruptcy because they are threatening to sue everyone if they don’t take an Enterprise plan. Illegal, but they are trying. Also they ask you for proof, instead of them proving you ever used any of the images. Crazy.

They still haven't given up and are sending threatening emails demanding that we purchase an enterprise plan. I have already sent replies several times asking for evidence, but there has been no response. They are still threatening me.

Demand for Refund and Cessation of Harassment

Dear PNG Tree,

I am writing to formally notify you that your continued harassment regarding alleged trademark infringement has become unacceptable.

I purchased a lifetime subscription for approximately US $200, yet these privileges were revoked, and the subscription was removed from my account. Despite having paid for this service, I was denied full access to its benefits. I will comply by removing the material you have identified as a trademark concern; however, I formally request a full refund for the lifetime subscription I purchased but was unable to use.

I also request that you immediately cease and refrain from any further harassment, including attempts to pressure me into purchasing a new subscription for services I have already paid for. Any materials I downloaded were obtained through my lawfully purchased subscription and remain rightfully mine.

Please note that many customers have reported similar deceptive practices and loss of paid services, which may constitute grounds for a legal class action against your company. Additionally, the negative experiences of customers are reflected in 1-star feedback across multiple platforms.

Failure to issue this refund will leave me no choice but to pursue legal action against your company for deceptive business practices. I maintain that I have not infringed upon any trademark, and my purchase was made in good faith and in full compliance with your terms.

Please consider this a final opportunity to resolve this matter amicably. If no action is taken, my legal representative will contact you to pursue all appropriate remedies, including the possibility of class action litigation.

Sincerely,

Your former customer

I am being threatened by their team.

They are sending me harassing emails saying I have somehow violated their terms and they will file a lawsuit against me if I do not upgrade to their enterprise plan. I have not even downloaded any images since i started using other better websites. this is pure harassment

TOTAL SCAMMERS AND FRAUD.

DO NOT ENTER YOUR CREDIT CARD INFO... NEVER

DON'T EVEN USE FOR THE FREE TRIAL... THEY NEVER A
CANCLE THE TRIAL AND CHARGE YOU FOR THE PREMIUM PLAN.

THE WORST PART IS WHEN YOU ASK FOR A REFUND, THEY PRETEND TO BE ACCEPTING AND SEND YOU A LINK TO CHECK THE REFUND PROCESS BUT BOOOOM, YOU GET AUTOMATICALLY CHARGED AGAIN FOR PREMIUM.

PATHETIC PEOPLE.

I see many of you got fraudulent behavior as a customer. I suggest you do credit card chargebacks that would at least get your money back. I wanted to share my experience as a contributor there. Stupid me for sending my precious images there.
Did you know that if they block someone account for copyright infringement, they retain their images, their revenue, and continue selling their images forever, which mean you might be downloading and licensing stolen images?

My images has no copyright issues but unfortunately are kept being sold there, I see a small trickling revenue going in, but getting that revenue paid might be impossible.

1- Before i have been asking for YEARS to have my images REMOVED from this site, but they NEVER do that. THAT is fraudulent.

2- Because asking to submit more images before sending the money, THAT is FRAUDULENT.

3- I got paid in the past, but it took 2 MONTHS of harassment to get the payment as the other manager just ignored us.

4- Because in their policy I saw that if you ban or block and account, you KEEP THE IMAGES AND ACCOUNT ACTIVE, whip mean you STEAL the images and keep the revenue, THAT is fraudulent also.

All that I mentioned above is fraudulent behavior. Now they ask that I send new images to get paid!! Why would I want to send more images that you can steal any day to get my payment? You can decide just to refuse the images, or take 6 months to review the images just to delay the payment and keep the money. Again, that is fraudulent.

We used to have individual license and i used one of their image to great on Festival on my "Freelancing, single person business page" Now after 5 years they are threatening with copyright notice which we don't remember how and when we used it. Complete scam.

BEWARE! This company is engaging in unethical "Copyright Trolling."

The Trap: They are sending threatening automated emails demanding payment for images I downloaded 5 years ago (2020-2021) which were clearly marked as "Free License" at the time. They are trying to retroactively apply 2026 pricing to past free usage.

Harassment: Despite my detailed email proving that my usage was personal and under their Free Policy, they ignore it. Their system continues to spam me with "24-hour deadline" threats using bots.

Extortion: This is not about copyright protection; it is aggressive upselling and extortion. They bait you with free content and threaten you years later.

Verdict: Stay away from Pngtree if you don't want to be blackmailed 5 years later. A completely unprofessional and desperate business model.

First, I would like someone from PNGtree to clearly explain why only the Enterprise plan is presented as a solution to an alleged copyright infringement, while no other plan is considered valid. I have not seen any legally sound explanation or justification for this claim.

Second, these emails are being sent with subject lines that reference Instagram or Facebook profile names, apparently because those profiles publicly display an email address. This raises serious questions about the legal validity of such notices. Who exactly is being addressed — which legal entity or company? And on PNGtree’s side, who is making the claim? There is no clear identification of a responsible person or a legally registered company with location details. There is only an email address provided, and from what many people report, responses are either very slow or nonexistent. Looks like they used some AI for mass mail campaign to get some money fast as they are broke, with many people using not AI for generating unique graphics.

Third, many of the people receiving these emails are former users — individuals or freelancers who at some point had an account, downloaded assets legally, and no longer have an active subscription. In some cases, freelancers downloaded assets under their own accounts while working for clients.

If an image was downloaded without a watermark, that alone indicates it was legally obtained at the time. Otherwise, it would visibly contain a watermark.
This approach feels far more like pressure and intimidation than a transparent and fair copyright enforcement process, and it seriously undermines trust in the platform.

I am shocked by PNGTree’s approach. They sent me multiple emails claiming copyright infringement without providing any proof—no IDs, links, or details of alleged usage. Their threats of legal action and requirement to upgrade to an “enterprise plan” felt like coercive pressure, not legitimate copyright enforcement.

I have reviewed all my products: none of the images they claim to be mine were used commercially, and they have no evidence. This seems to be a pattern of aggressive marketing and intimidation against users. Highly unethical.

The same issue as the rest. Threatening to sue you 1500 for a image used after a period of time. They can't even show you the prove that you are using the images. Very Bad and irresponsible company.

This an email I received. This company is a joke, probably run overseas.

Hello, We are contacting you to follow up on your response to our copyright infringement notice (Case No.: PNG-LN2025- 78309996 ).

We would like to clarify that the commercial use of item Lexemb Ltd. requires legal authorization through the purchase of a PNGTree Enterprise Membership.

Please complete one of the following actions within 7 days of this email:

1. Log in using the previously provided account (UID: 78309996 ) and subscribe to an Enterprise Membership through the official link to obtain legal authorization: pay website

2. If already completed, please provide order information to verify the authorization status. If you have any objections, please submit a written objection and complete supporting documentation to admin team at there email address

PNGTree Overseas Compliance Team

A scam company trying to intimidate people into their enterprise plan by sending emails of alleged infringment, I have never heard nor used their products yet they keep sending me these emails.

100% Scam Company. Never pay for these threatening emails. Once they have your email, they never let go. Even after deleting my account, I am still getting promotional junk sent to me. Do not give them your primary email address unless you want it cluttered with daily ads you didn't ask for.

⭐ 1 star – Scam-like behaviour

This company operates in a very questionable way. They are threatening users with legal action unless they upgrade to an expensive Enterprise plan, which feels like intimidation rather than legitimate licensing enforcement.

They demand that you provide proof, instead of proving that you ever used their images in the first place — which is completely backwards and frankly absurd.

The whole approach feels aggressive, misleading, and unethical. If this is how they treat users, it suggests serious issues with how the business is being run.

Avoid this website entirely. Do not download or use anything from PNGTree.

Just another scam company trying to threaten and make money unscrupulously.

I have also received several threatening emails from this company, claiming copyright infringement and stating they would only drop the "lawsuit" if I subscribed to their "Enterprise Plan." For the record, these emails were all automatically flagged as spam, so I didn't even notice them until much later. Even if they use urgent subject lines like "Response required within 48 hours" or "Payment due within 24 hours," there is absolutely no need to panic.

It is natural to feel scared and overwhelmed when you open an email filled with plausible legal jargon, threats of a lawsuit, and demands that must be met within a few hours. This is exactly what this company preys on. They are truly malicious.

Back in 2020, I subscribed to a 3-month Personal Premium Plan from them. I draw as a hobby and thought it would be nice to have some resources, so I downloaded a few images. I do not work in an industry that uses these graphics, nor do I operate any personal social media or websites. There was zero possibility for those downloaded assets to be leaked or exposed externally. Furthermore, I understood that the Personal Premium Plan allowed for some level of commercial use anyway. I can guarantee that the "copyright infringement" they are claiming is non-existent.

I was flustered at first, but I began to investigate because several things felt suspicious: the emails were in the spam folder, they lacked any actual evidence while asserting my "guilt," their claims were inconsistent, and they immediately jumped to demanding payment. Fortunately, I found countless similar stories on Reddit and Trustpilot, which convinced me that this is a complete scam.

Furious, I sent a reply detailing my situation and demanded they either provide clear evidence of my supposed infringement or stop this harassment immediately. It’s incredibly frustrating that they ruined my weekend.

I am sharing this review on Trustpilot in the hope that no one else falls victim to this company. Thank you to everyone who shared their experiences here; it kept me from feeling anxious. Below is the reply I received today :

Hi,
Thank you for your letter and detailed description of your current usage. We apologize for the inconvenience. If you have ensured that the previous use of materials is in line with the scope of personal commercial use, you do not need to upgrade to the enterprise plan, please feel free to use it; we have completed the preliminary confirmation of the use of materials with you to ensure the use is standardized and avoid the risk of infringement due to non-standard use of images.

Thank you again for your support for copyright protection! If you have any other questions or needs, please feel free to contact us. We are happy to serve you!
(Initially, they claimed they had secured all evidence of unauthorized commercial usage through their investigation and had completed all legal preparations, but now they are suddenly changing their tune? This is absolutely ridiculous.)

Be Extremely Carful with this company

Scam company. Guess they are on the verge of bankruptcy because they are threatening to sue everyone if they don’t take an Enterprise plan. Illegal, but they are trying. Also they ask you for proof, instead of them proving you ever used any of the images. Crazy.

Never get anything from this website!!!