Plusshop.se Reviews 

4,179
•
TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

My package arrived inadequately packed with just some plastic cover and plastic tape. No box although there was one in the advertisement. The item is scratched. Plusshop.se took corrective action... See more

Company replied

Rated 5 out of 5 stars

Great price and service. The item arrived after just 4 days and exactly as described. The cheaper price was only available if you become a member but they offered the first 30 days free membership and... See more

Rated 1 out of 5 stars

I bought a product from a fraudulent website. While purchasing, I did not create an account or agree to any membership. Despite this, I have somehow been signed up for a subscription that I cannot... See more

Rated 1 out of 5 stars

The company deceptively exploits a membership subscription that you sign as you order. The monthly cost is hidden, but appears after some time on your credit card. After discovery I immediately notifi... See more

Company details

  1. Health & Medical

Information provided by various external sources

Som medlem hos Plusshop får du adgang til tusindvis af produkter for kun 139 kr/md. Kan opsiges til udgangen af medlemsperioden, første 30 dage er gratis


Contact info

2.7

Poor

TrustScore 2.5 out of 5

4K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.7

All reviews

(4,179)

90 reviews in the last 12 months

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Rated 1 out of 5 stars

Part of the order didn't arrive

Part of the order didn't arrive. No one contacted me to inform me. Then, tried to call their support no... no answer. Emailed them.. no answer. I waited and kept trying. Eventually got an answer. Rather than saying they were going to check on the order, they just asked for photos of the items that DID arrive. When I asked why, they said it was for the insurance?! Waited again. Followed up again. I eventually asked for a refund and they gave it.
Can't say its just complete con, but it certainly isn't a serious business. Customer service was complete rubbish. I ended up spending hours following this up just to get some money back. Not worth the hassle. Certainly will not be using this company again.

11 April 2023
Rated 1 out of 5 stars

Very rude customer service

Very rude customer service, they hide their subscription service until you start seeing charges on your account. When you call them, they are very rude and abusive, with very little regard to anything that you say. AVOID THIS WEBSITE AT ALL COSTS.

11 April 2023
Rated 1 out of 5 stars

Company tricks you into signing up for…

Company tricks you into signing up for the membership while ordering and then starts charging after 30 days without any note beforehand. Be careful.

4 March 2023
Plusshop.se logo

Reply from Plusshop.se

Dear Goda,

We regret that you have not been aware of the membership, but the membership is clearly written throughout the purchase process on the website. It is written on our front page, all product pages, at checkout and on your order confirmation.


The order confirmation you receive after a completed purchase clearly confirms your purchase and membership. Active acceptance of our "Terms of Trading and Membership" is required to complete purchases. Our business plan is to provide every opportunity to get everything from everyday products to exclusive products at a competitive price.


Sincerely
Plus shop

Rated 1 out of 5 stars

Awaiting for delivery since January 27th

On January 27th I have shopped a few goods on this store. On the checkout I’ve chosen and payed for PostNord home delivery. They have sent my goods by GLS and it end up in a pick up point more than 60 km away from where I live.
I’ve contacted them saying that this was unreasonable, that I would not mind a pick up point in Nyköping, but there was no way I’d drive for one hours each direction to pick it up, when I’ve payed for PostNord.
They instructed me to wait until the goods would return to the store and after that they would send it accordingly to my request. And here I am waiting until today (23/04/05).
Now they don’t even answer my emails anymore, and the worst part is that every month I get a fee in my credit card for some membership on their store that I definitely do not want. I really want my goods.

27 January 2023
Unprompted review
Rated 5 out of 5 stars

Fast delivery

24 March 2023
Plusshop.se logo

Reply from Plusshop.se

Kära Aly,

Tack för din fina recension.

Vi ser fram emot att ta emot och behandla din nästa beställning.

Vänliga hälsningar
Plusshop

Rated 4 out of 5 stars

Useful weight scale

It works fine. Got the product very quickly

24 January 2023
Plusshop.se logo

Reply from Plusshop.se

Hello Palash,

Thank you for your nice review.

We look forward to receiving and processing your next order.

We wish you a nice day.
Kind regards,
Plusshop

Rated 1 out of 5 stars

Frustrated with delay.

I ordered for goods on Monday it's a week already haven't yet received them yet you say it takes 2-3days.Here you are asking for reviews.Disappointed.

20 January 2023
Plusshop.se logo

Reply from Plusshop.se

Hej Doreen,

Tak for din anmeldelse.

Vi beklager meget at din ordre har været længere tid undervejs end forventet.
Vi har henvendt os til dig på E-Mail, hvor vi giver dig yderligere oplysninger og tracking link til din pakke.

Vi håber selvfølgelig du bliver glad for indholdet af ordren, når din pakke bliver leveret.

Vi beklager ulejligheden og ønsker dig en god dag.
Med venlig hilsen,
Plusshop

Rated 1 out of 5 stars

Every month 139sek is drawn from my…

Every month 139sek is drawn from my account from Plusshop. A company that I have never heard of or bought anything from

25 December 2022
Plusshop.se logo

Reply from Plusshop.se

Hej Stefan,

Tak for din anmeldelse.
Vi er en smule uforstående overfor din anmeldelse, da du siger, at du ikke har handlet hos os, men du har et referencenummer/ ordre nummer.
Du har købt følgende produkter på vores hjemmeside, til medlemspris: "2 stk. DKD Home Bestickbricka" til 568,-.

Når man køber produkter til medlemspris, fremfor normalpris, accepterer man medlemskabet. Vi beklager du ikke har været opmærksom på dette eller ønsket medlemskabet, men det står klart og tydeligt på hjemmesiden samt i vores handelsbetingelser.

Dit medlemskab er opsagt.

Vi ønsker dig en god dag.
Med venlig hilsen,
Plusshop

Rated 3 out of 5 stars

Vey bad packing, no care for the products sold...

My package arrived inadequately packed with just some plastic cover and plastic tape. No box although there was one in the advertisement. The item is scratched.

Plusshop.se took corrective actions and offered and adequate solution. I would have much appreciated not to need to spend my time in email exchanges in order to receive rectifying actions; however I do appreciate that Plusshop.se decided to solve this in an adequate way for me, therefore updating my review and adding more stars.
Thank you.

22 December 2022
Plusshop.se logo

Reply from Plusshop.se

Hej Nick,

Tak for din anmeldelse.

Vi beklager meget hændelsen med din ordren. Vi har rettet op på problemet. Vi håber meget, at du er tilfreds med vores løsning.
Vi håber i blev glad for produktet, på trods af omstændighederne.

Vi ønsker dig en god dag og et godt nytår.
Med venlig hilsen,
Plusshop

Rated 1 out of 5 stars

SCAM ALERT

I have bought one small thing from them in 2018 and now in 2022 i have realized they have been charging for some crazy membership. I have paid over 7000 sek like this - for nothing . During all this time i never got one email from them or a faktura - or anything. I did not even know they exist. Make sure you DONT BUY anything from them and spread the word .

30 November 2022
Unprompted review
Rated 5 out of 5 stars

Very content

Fast delivery. Good price. Super happy

29 November 2022
Plusshop.se logo

Reply from Plusshop.se

Hi,

Thank you for your great review.

We look forward to receiving and processing your next order.

Best regards
Plusshop

Rated 5 out of 5 stars

It was such a nice experience

It was such a nice experience. I ordered Trimmer from them and they delivered on time

11 November 2022
Plusshop.se logo

Reply from Plusshop.se

Dear Talha,

Thank you for your great review.

We look forward to receiving and processing your next order.

Best regards
Plusshop

Rated 1 out of 5 stars

Misleading

I was searching to buy an electronic device costing around 115sek about a month ago.
Yesterday I saw a charge in my bank. I didn't remember what I bought from them, I emailed them but they didn't have my emai. I said ok how can we stop that, and I then sent my credit card(4 digits).They found me, it seems I used the "hide my email' functionality from iPhone, my bad. They said that I agreed to become a member with a monthly fee when I bough the product.

Anyhow, I went on their site to understand how come I became I member.
Apparently when you buy something they give you the option to become a member(with monthly subscription) and buy the product cheaper than the other option which is to buy the product in a normal price(a bit higher)without membership. I didn't understand this, I went for the cheap option of course.
So, I bought something for 115sek and I had to paid so far 115+119(membership for October) + 139(membership for November).

I asked them to keep the October fee but at least give me back the November one since I didn't buy anything else and al this was a mistake. They said no, they just canceled my subscription moving forward.

I see here they claim that becoming a member is obvious in their site. Apparently after all these complaints in here you should understand that IT IS NOT obvious to people. I filed a complaint at the Swedish Consumer Agency as I believe it's misleading.

9 November 2022
Unprompted review
Rated 5 out of 5 stars

Its real its fast and dependable

Its real its fast and dependable. I have already recommended this website to my friends at work. Good 👍 company and everyone must try it.

11 October 2022
Plusshop.se logo

Reply from Plusshop.se

Dear Abdul,

Thank you for your great review and thank you for recommending our webshop to your friends and colleagues.
We look forward to receiving and processing your next order.

Kind regards
Plusshop

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