Really impressed with both the products and the service. The Evo sticks come in a good range of flavours and strengths, and the Ploom devices look great with customizable panels. The subscription disc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Ploom for over a year now. I only like certain flavours after trying most of them. Ordering online is simple and delivery is very fast. There’s lots of choice in flavours and accessori... See more
Company replied
So far Ploom is my favourite. I prefer yellow sticks. Last long enough for me. If ordered online , delivery is quick and customer service amazing. I used to smoke cigarettes but not anymore. It do... See more
Company replied
Ease of access, easy to order also speedy delivery, always happy to help if you have any queries.
Company replied
Company details
About Ploom UK
Written by the company
Ploom X Advanced heats tobacco instead of burning it. It's a unique combination of authentic taste, refined Heat Flow technology, and personalised style – all coming together to deliver heated tobacco pleasure. These products are not risk-free and are addictive. For adult use only.
12 month warranty
Register your device to qualify
In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website, Ploom Lounges and our Ploom Accredited Retailers.
Contact info
United Kingdom
- 0800 876 6594
- ploomcare@help.ploom.co.uk
- ploom.co.uk
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Shiv is very helpful
Shiv is very helpful. Good service. Shop is Quick shop Watford.
12 February 2025
Unprompted review
Reply from Ploom UK
Hey Barry,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Achilleas @ The Ploom Team
Just purchased a ploom starter pack…
Just purchased a ploom starter pack from Latifa at Morrisons Lichfield. She convinced me about the benifits and cost savings with heated tobacco. Very chilled no hard sale but properly informative.
11 February 2025
Unprompted review
Reply from Ploom UK
Hello Martin,
Thank you for taking the time to share your experience with us. We will forward this on to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
Excellent company excellent device…
Excellent company excellent device excellent customer service
Really pleased with my Ploom x advanced great flavour from the EVO sticks and 60% cheaper than the competition
Had a problem with my device customer service rectified straight away and kept in contact
Would highly recommend Ploom over the competition which i don’t even want to mention due to their poor customer service.
11 February 2025
Unprompted review
Reply from Ploom UK
Hello ML,
Thank you so much for taking the time to leave a review, our consumers' feedback is very important for us.
We’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Bogdan @ The Ploom Team
Excellent service from Mmadu
Excellent service from Mmadu , Tousif and Michael. Would 100% recommend the product and the service these men have provided.
10 February 2025
Unprompted review
Reply from Ploom UK
Hi Logan,
Thanks for your review. We’re so glad that you are enjoying Ploom.
We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Andreea @ The Ploom Team
Reply from Ploom UK
Hello Cecillia,
Thank you for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Andreea @ The Ploom Team
Reply from Ploom UK
Hello Geo,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Petrica @ The Ploom Team
Had a great experience here at Lindsey
Had a great experience here at Lindsey, Tousif and shehlaz
9 February 2025
Unprompted review
Reply from Ploom UK
Hello,
The Ploom team really appreciates your feedback.
We hope you continue to enjoy Ploom.
Petrica @ The Ploom Team
Great Experience
Great Experience. Good service.
Thanks to Shehla and Lindsey.
9 February 2025
Unprompted review
Reply from Ploom UK
Hi Sachin,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Petrica @ The Ploom Team
Great experience with the team
Great experience with the team
Lindsey, tousif, sheha . Happy with the purchase:)
9 February 2025
Unprompted review
Reply from Ploom UK
Hi Phil,
The Ploom team really appreciates your feedback
We hope you continue to enjoy Ploom.
Petrica @ The Ploom Team
Najad was very polite and helpful made…
Najad was very polite and helpful made me feel as if I had a chance to make myself healthy.
7 February 2025
Unprompted review
Reply from Ploom UK
Hi Sing,
Thank you for your feedback. It’s great to hear that you are enjoying your Ploom experience.
Petrica @ The Ploom Team
Reply from Ploom UK
Hi Dean,
Thanks for your review. We’re so glad that you are enjoying the Ploom experience!
Petrica @ The Ploom Team
Purchase of Mina great service
Purchase of Mina great service. Great oroduct
7 February 2025
Unprompted review
Reply from Ploom UK
Hello,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Petrica @ The Ploom Team
Reply from Ploom UK
Hi Sarah,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
Mina wonderful lady great product 😉👍
8 February 2025
Unprompted review
Reply from Ploom UK
Hi Michael,
The Ploom team really appreciates your feedback!
We hope you continue to enjoy Ploom,
Eliza @ The Ploom Team
Mina was very good and it was excellent…
Mina was very good and it was excellent service
8 February 2025
Unprompted review
Reply from Ploom UK
Hey Sue,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
Adnan the sales representative that…
Adnan the sales representative that come to my work was great gave me lots of advice about the device and I even brought one same day and haven't looked back since as it was the best device I have found that works for me as an asthmatic and I have tried everything else.
31 January 2025
Unprompted review
Reply from Ploom UK
Hey Millie,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Eliza @ The Ploom Team
Fabulous customer care really…
Fabulous customer care really knowledgeable and very helpful
8 February 2025
Unprompted review
Reply from Ploom UK
Hi Rita,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
Reply from Ploom UK
Hi Ujwal,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
I got the heated cigarettes from Adnan
I got the heated cigarettes from Adnan, he explained the product well. His knowledge about the product was good and convinced me to buy it. I really loved the taste of it and I believe this is the best heated product I have tried so far,definitely beats Terea from Iqos
6 February 2025
Unprompted review
Reply from Ploom UK
Hi Mr A,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Eliza @ The Ploom Team
Crossed over from iqos
Crossed over from iqos - evo sticks have lots of variety of flavour.
Thank you to the fantastic ploom staff, lindsey, tousif and Shehla at Wetherby services.
7 February 2025
Unprompted review
Reply from Ploom UK
Hi James,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
The Ploom team really appreciate your feedback!
We hope you continue to enjoy Ploom,
Eliza @ The Ploom Team
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