plexusfreight.com Reviews 

118
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are described as professional, efficient, and always willing to assist with any needs. Many reviewers highlight the exceptional communication and speedy responses, making the entire process feel stress-free, clear, and well-managed from start to finish. People frequently note the reliable and fast delivery service, with shipments consistently arriving on time or even earlier than expected, often exceeding initial expectations. There is a strong consensus among customers regarding these positive aspects, with no recurring themes of dissatisfaction or significant issues reported across multiple reviews.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, professionalism, and... See more

Staff

People report positive experiences with staff, consistently highlighting their efficiency, helpfulness, and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient and swift delivery of goods.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as efficient, helpful,... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Georgia, Glen and the team have given us complete confidence sine our first shipment with them. They provide an excellent service and standards never drop. Georgia keeps in touch and nothing is too mu... See more

Rated 5 out of 5 stars

Plexus Freight offer a wonderful service - speedy and competitive quotations, and excellent communication. We have used them for years now to import from Germany to UK, and they have never let us dow... See more

Rated 5 out of 5 stars

Absolutely amazingly efficient! Emma was so quick getting back to me and made the whole (daunting) process unbelievably easy. We were kept updated throughout and the shipment even arrived a few days... See more

Rated 5 out of 5 stars

The service provided by Plexus was outstanding. Clear communication from my first point of contact and updates throughout the whole shipment. Price was very competitive for the transit time achieved!... See more


Company details

  1. Freight Forwarding Service
  2. Logistics Service

Written by the company

Plexus Freight provides Worldwide freight solutions using road, air & sea. For over 25 years we have been working closely with our clients to provide industry-leading freight and logistical services from our Bristol base. Our business revolves around four basic ways of working, setting us apart from the rest. QUICK RESPONSE, EFFICIENT, EXPERIENCE & ACCOUNTABILITY. Our dedicated team of logistical professionals work around the clock, assisting clients with imports, exports and cross-trade movements. We’re the UK freight forwarding company you can trust. We offer first-class door-to-door shipping solutions that make us integral to our customer’s supply chains.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

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4.9

All reviews

(118)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazingly efficient! Emma was so quick getting back to me and made the whole (daunting) process unbelievably easy. We were kept updated throughout and the shipment even arrived a few days early! Excellent service and will definitely use again. Thank you Emma!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Extremely fast services

We’ve used several freight companies for our imports from Europe, and this time we decided to try Plexus Freight and what a difference. Not only were they more competitively priced, but they also delivered the goods very quickly and kept us updated every step of the way with daily progress reports.
A professional and reliable service from start to finish. Highly recommended.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

We have been using Plexus for few years…

We have been using Plexus for few years and always been happy with the service that we receive.
The communication is very efficient as we always get respond on time. Delivery deadlines meet on time not with any delays and received my machines in expected condition.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

The service provided by Plexus is simply the best.

The service provided by Plexus is outstanding. Really clear communication from our first point of contact with plenty of updates and guidance throughout the whole shipment. Price was very competitive for what was an amazing transit time. Without the focus on our shipment we would not have been able to achieve our very tight timeline for our production and for our end customer! A special thank you to Marc who was so helpful. Thank you! I would certainly highly recommend I look forward to working with you all again.
Thank you very much for a gold star service.
Toni
Mi3 Ltd

27 January 2026
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING SERVICE!!

The service provided by Plexus was outstanding. Clear communication from my first point of contact and updates throughout the whole shipment. Price was very competitive for the transit time achieved! We were on a tight deadline and without Plexus we would not have been able to achieve that! A special thank you to Emma who was so helpful and made the whole process very stress free - Thank you!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service all round!

Plexus Freight offer a wonderful service - speedy and competitive quotations, and excellent communication. We have used them for years now to import from Germany to UK, and they have never let us down. Goods always arrive in perfect condition. We work with Kate now, and have also dealt with Suzie and Glen. Excellent service from everyone. Well done Plexus Freight!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing Service

What an amazing Service, fast quotations, superb value for money & the communication throughout has been like noting else I have experienced before.

Emma, you do an amazing Job! Thank you.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great comms

We're a small business and it was our first time importing from overseas. Plexus were really helpful, and Olena in particular was always happy to answer our questions. Communication was excellent every step of the way. We'll definitely use them again.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Top service - In all aspects!

Plexus are really great - Our GO TO freight company for any overseas shipments coming into the UK. Clear communications through-out & the goods arrive in pristine condition.

Marco always provided a great service!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

As a company, we don't import usually from Europe, but Plexus were excellent and handled the complete process from start to finish. Great communication and updates throughout.

6 November 2025
Unprompted review

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