plexusfreight.com Reviews 

118
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are described as professional, efficient, and always willing to assist with any needs. Many reviewers highlight the exceptional communication and speedy responses, making the entire process feel stress-free, clear, and well-managed from start to finish. People frequently note the reliable and fast delivery service, with shipments consistently arriving on time or even earlier than expected, often exceeding initial expectations. There is a strong consensus among customers regarding these positive aspects, with no recurring themes of dissatisfaction or significant issues reported across multiple reviews.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, professionalism, and... See more

Staff

People report positive experiences with staff, consistently highlighting their efficiency, helpfulness, and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient and swift delivery of goods.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as efficient, helpful,... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Georgia, Glen and the team have given us complete confidence sine our first shipment with them. They provide an excellent service and standards never drop. Georgia keeps in touch and nothing is too mu... See more

Rated 5 out of 5 stars

Plexus Freight offer a wonderful service - speedy and competitive quotations, and excellent communication. We have used them for years now to import from Germany to UK, and they have never let us dow... See more

Rated 5 out of 5 stars

Absolutely amazingly efficient! Emma was so quick getting back to me and made the whole (daunting) process unbelievably easy. We were kept updated throughout and the shipment even arrived a few days... See more

Rated 5 out of 5 stars

The service provided by Plexus was outstanding. Clear communication from my first point of contact and updates throughout the whole shipment. Price was very competitive for the transit time achieved!... See more


Company details

  1. Freight Forwarding Service
  2. Logistics Service

Written by the company

Plexus Freight provides Worldwide freight solutions using road, air & sea. For over 25 years we have been working closely with our clients to provide industry-leading freight and logistical services from our Bristol base. Our business revolves around four basic ways of working, setting us apart from the rest. QUICK RESPONSE, EFFICIENT, EXPERIENCE & ACCOUNTABILITY. Our dedicated team of logistical professionals work around the clock, assisting clients with imports, exports and cross-trade movements. We’re the UK freight forwarding company you can trust. We offer first-class door-to-door shipping solutions that make us integral to our customer’s supply chains.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

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4.9

All reviews

(118)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Used Plexus a number of times

Used Plexus a number of times now to bring in pallets from Holland and Italy and they've been excellent. They always keep us up to date with the shipment location and let us know when it is due to be delivered.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and accurate

Very helpful and accurate. Always a quick and fast response to any questions. Most important! fast delivery (faster than requested).

7 May 2025
Unprompted review
plexusfreight.com logo

Reply from plexusfreight.com

Thank you Erik for the 5* review.

Rated 5 out of 5 stars

Excellent Service

We have been using Plexus for a number of years now and the service levels are excellent.

I would recommend them to anyone for freight to and from Europe.

11 May 2025
Unprompted review
Rated 5 out of 5 stars

Have just started using Plexus Freight

Have just started using Plexus Freight, Michael who looked after us was extremely helpful and knowledgeable, the price was fair and he kept updating us on the consignment to France from collection to delivery to our customer. Many thanks. Percy

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, delivery was completed in time. Elias Fry regularly sent us updates on the progress through the transit so we always knew where is our truck.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Marco

Marco
Marco is a superstar! Literally sat with me on the phone going through everything that needs to be done! Glen is always next to the phone to help if Marco is on annual leave which gives me peace of mind, Marco and Glen are the true meaning of a dream team! Marco is a credit to the company and always here to help when needed! Could not recommend PlexusFreight more!

24 April 2025
Unprompted review
Rated 5 out of 5 stars

We are using Plexus for our import and…

We are using Plexus for our import and we have always received a great service. Specially thanks to Emma for keeping us informed for every stage of the shipment.

11 April 2025
Unprompted review
plexusfreight.com logo

Reply from plexusfreight.com

Thank you for the 5* review. We look forward to working together again.

Rated 5 out of 5 stars

Easy

What a great, straight forward no fuss experience. I had not imported freight before and Glen made it effortless. Great value in comparison to other quotes I had and all the headache taken out of it.
Will definitely be using plexus freight again

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Plexus Freight were fantastic in accomodating a last minute request for us, excellent communication throughout and made the whole experience easy. Would highly recommend to others!

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish.

Right from the first start the communication was excellent, Marco kept us informed and was very prompt with his responses. The delivery was smooth and efficient from Italy, we have used other companies and the paperwork and emails were never ending! The delivery was on time and all our precious terracotta pots were well looked after, and a very important factor was the price was competitive, which is what us British businesses need. Thanks Plexus.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

European Road Transport

Plexus Freight are true specialist in covering the well trodden transport routes to Europe's ceramics heartlands, such as Portugal, Spain and Italy. But in this instance they were also quick off the mark in providing an ad-hoc quote to Denmark, not one of their usual markets.
Thanks to Kate for clear communication every step of the way and negotiating a favourable rate.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Communication

We have used Plexus a couple of times now and are very pleased with the service they provide. Emma is a great communicator and keeps us informed every step of the way. Very efficient and we will be using them again.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommend

I have worked with these guys for over a year now. I’ve only ever had great experiences!
My past two or three jobs with them have been handled by Elias, he’s polite, professional and keeps you fully informed on progress.

Highly recommended.

13 March 2025
Unprompted review

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