Plenti Reviews 2,298

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some people were not happy with the customer service, mentioning issues with receiving explanations for loan rejections or difficulties speaking directly with decision-makers. A few other people also felt that the technology was clunky and inflexible, and some experienced problems with specific document requests, such as Centrelink statements, for situations where they were not applicable.

What people talk about most

Service

Consumers find service to be positive, highlighting the team's promptness, professionalism, and efficiency.... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

User experience

Customers had positive experiences with user experience, highlighting the quick, easy, and straightforward... See more

Response time

Clients share positive opinions on response times, with many praising the quick approval process, often... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shana, Ali, Joshua Medina & Moey have been great to work with. Always responsive, super eager and helpful to get deals across the line or workshop. Quick to educate and assist us with policy etc... See more

Rated 5 out of 5 stars

As a broker who writes loans across a dozen different lenders, I spread my business wide to get the best deals for clients. Plenti's just one in the mix—solid rates and quick approvals, nothing ground... See more

Rated 5 out of 5 stars

Plenti's portal and system is so easy to use and the products they offer are great also. the turnaround times are are amazing often being able to get same day approval and settlements. I am lucky e... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Institution
  3. Investment Company

Written by the company

When it comes to your big ideas, there's never been a better time than now to make it happen. That's where we come in. Plenti is building a faster, fairer approach to lending — one that helps you get where you want to be sooner.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Hassle Free

Hassle Free. A real person answered the phone within 1 minute. Answered my question professionally and made it happen quickly. Good Job.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast and super friendly process

I found Caleb and the team at Plenti super responsive, efficient and very, very helpful. They made the lending process so easy and I'm genuinely surprised and delighted by their turnaround time! I highly recommed them.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

This company is great

This company is great. This is my 2nd loan I have taken out with Plenti. The rates are very good, no hidden fees you know exactly what you are paying before you commit. The money was in my bank account the night I put in my application which was very useful because our heat pump needed to be replaced and coming into the colder weather we will have it sooner.

7 April 2026
Unprompted review
Rated 4 out of 5 stars

Car Loan

Incredible to go through for a car loan. Easy application process, friendly customer service and the app to manage everything is top tier!

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Make it make sense.

Never heard of this company until I went to get Solar panels put on and they offered us 0% finance through lendi. Thought with how interest rates are better the money sitting in an offset and put it through finance. Despite having a combined Salary of over $250,000, a million dollars in equity and enough money sitting in the bank to pay this solar system off 20 times over and only a house loan. They couldn't finance it.

Well they pre-approved the full amount initially then changed their minds and only approved for $5000. Refused to give any reason for the rejection, wouldn't let me speak to anyone who actually makes the decision to try work out where they clearly went wrong. Went and got my credit score from the people they use and that came back great with no defaults or anything of concern and a clean pay on time history.

They cost themselves business and they will cost the solar company business. Now I am going to go with who has the most competitive quote and pay up front. Will make sure the solar company know who cost them a $18,000 sale.

2 April 2026
Unprompted review
Rated 3 out of 5 stars

WA Battery Rebate scheme

WA Battery Rebate scheme. Had many hours of frustration simply attempting to upload a PDF file from ATO. Got a few Emails to assist me but didn’t remedy the problem. Very unhappy.This should be a simple procedure, I don’t like receiving an email telling me to see the ATO or my accountant. Have a system in place that works please. I don’t know who should own the problem, Plenti or tha Goverment Rebate Scheme.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Top Lender

Always great service and very easy process. Website is easy to navigate and you can setup your payment date to suit your circumstances. Ive had several loans and every one has been a great experience. Highly recommend anyone to this lender.

23 March 2026
Unprompted review

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