Please Connect Me Reviews 163

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting the clear communication, detailed explanations, and efficient support received. Consumers found the user experience to be incredibly easy, quick, and effective, saving them significant time and effort in setting up various services. However, some customers mentioned that while initial setups were smooth, subsequent processes for "free" services like council tax and water registration sometimes didn't get completed as promised. A few people also felt that more frequent updates or check-ins would be beneficial to ensure everything remains on track.

What people talk about most

Service

Clients share positive opinions on service, highlighting its efficiency and helpfulness, especially for those... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and efficiency.... See more

Customer service

Consumers consistently report positive experiences with customer service. Reviewers highlight the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy and stress-free... See more

Based on these reviews

Rated 5 out of 5 stars

Moving into my new flat in Edinburgh felt overwhelming at first, but Please Connect Me made the entire process smooth and stress-free. From the moment I signed up, the app guided me thro... See more

Rated 5 out of 5 stars

Would like to thank Becky Bear for LOTs of patience in explaining (and explaining again...) anything a clueless person from outside the UK could think of asking. Becky also went the extra mile of sett... See more

Rated 5 out of 5 stars

Becky was outstanding! She explained all the options very clearly with right details & kept checking if there were any questions. Very happy with the experience! I have had experiences with profession... See more

Rated 5 out of 5 stars

I really appreciate the support and guidance I’ve received from my advisor. The communication has been clear and helpful. If there is one suggestion I could make, it would be to have more frequent u... See more

Rated 1 out of 5 stars

Initially they are smooth and set up everything for you. Then when the set ups don't go smoothly, e.g. you have problems setting up the internet and want to contact them. It's all email. Slow, and unl... See more

Company replied

Rated 1 out of 5 stars

I had a very experience experience with the move in - coming from overseas, I definitely appreciated having someone set up the billing for all my services, but I only discovered the pricing of broad... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I was way behind getting ready for our move, but Max helped me get things sorted quickly and efficiently, explaining the options and what needed to be done.

Rated 5 out of 5 stars

I moved houses fkr my first time here in UK after I relocated to work for Arm. And Tanya made everything easy. I'm sure setting up utilities and selecting the best bargains and best service providers... See more

Rated 5 out of 5 stars

The adviser, Tanya, helped me to set up all utilities and made my move to UK so effortless. She worked with my schedule and was knowledgeable and patient. I highly recommend their service.

Rated 5 out of 5 stars

It was such a Joy speaking to Joy. As I told her, this was the most efficient call I had in my entire life. In 20 minutes she figured out my Council Tax, Water, Gas, Electricity, Internet and Insuranc... See more

Rated 5 out of 5 stars

I recently used the "Please connect me" service for the very first time during my latest move, and I was absolutely blown away by the experience. The entire process was incredibly efficient and refres... See more

Rated 5 out of 5 stars

Becky from Please Connect Me helped me make an informed decision on my utilities for my new rental, and took a lot of stress out of the process.

Rated 5 out of 5 stars

Great service, would highly recommend. This took a good burden off my shoulders during my relocation to the UK. My advisor was Tanya Haaris, she was very professional and super helpful. The explanati... See more

Rated 5 out of 5 stars

I am delighted with the service of Connect me during our first weeks of expatriation to London. Becky has been the most supportive and helpful, very professional and available. Amazing!

Rated 5 out of 5 stars

Just arrived in the UK and PCM, especially Tanya, were amazing! So kind and helpful, they really eased the stress of settling in.

Rated 5 out of 5 stars

Tanya was amazing, made the process so straightforward and stress free. saving me time and talking me through my options.

Rated 5 out of 5 stars

Becky has been extremely positive, very helpful with all provided details. Super happy with the provided service!

Rated 5 out of 5 stars

Excellent experience with Becky Beer. The whole process was very easy and got everything I needed setup by the end of our call.

Rated 5 out of 5 stars

Great service for helping with all the hassle from moving, including switching utilities, setting up new broadband and all the other stresses that really add up.

Rated 2 out of 5 stars

The "Please Connect Me" person was super professional on the first call and quick to respond to follow up emails to make sure they get their referrals for electricity/gas and WiFi - but the other "f... See more

Company replied

Rated 5 out of 5 stars

Very pleasant service by Becky -- explained the different utilities, and the steps within each of them very clearly.

Rated 5 out of 5 stars

Great Experience. Rebecca was very helpful and she was very efficient/knowledgeable and had a great positive attitude which made the call very joyful.

Rated 5 out of 5 stars

Becky was very clear in communication and helped setup all the connections very swiftly. Would defenitely recommend them!

Rated 5 out of 5 stars

Excellent service! Extremely helpful clarifying the many confusing things needed to do when moving to a new country.

Rated 5 out of 5 stars

For someone who's just arrived in the UK and is renting for the first time, it can all seem quite overwhelming and complicated. Thanks to Please Connect Me, I hardly have to worry about a thing, as I'... See more

Rated 5 out of 5 stars

An incredibly useful service Tanya was extremely helpful and getting all your utilities sorted at once is a huge weight off your shoulders when you're moving.

Rated 5 out of 5 stars

Good service in terms of explaining and outlining all details as suggesting things as appropriate.

Rated 5 out of 5 stars

Relocating to a new location involves so many things you have to take care about. Please connect me made it really easy.

Rated 5 out of 5 stars

What made my experience great was how easy and stress-free Tanya made the whole process. She took the time to explain everything clearly, didn’t rush the call, and made sure I understood each step w... See more

Rated 5 out of 5 stars

Had phone conversation with Becky and she is really helpful and knowledgeable. I felt at ease during our conversation and she explained everything in detail.


Company details

  1. Moving Supply Store
  2. Moving and Storage Service
  3. Moving Company
  4. Phone and Internet Service
  5. Utility Contractor

Written by the company

Please Connect Me is a utility concierge service. We help customers set up their utilities when they move into their new homes, to save them time, frustration & money. With our extensive network of suppliers, our customers are guaranteed access to the best prices on the market.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

163 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

amazing service

amazing service, so quick and easy - great knowledgeable staff! 5 stars would highly recommend

3 January 2024
Unprompted review
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Reply from Please Connect Me

Thank you for leaving us a review, Georgina! -Janis

Rated 5 out of 5 stars

Highly Recommend

Service was efficient and extremely friendly. This made a very stressful move alot easier.

2 January 2024
Unprompted review
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Reply from Please Connect Me

Thank you for leaving us a review, Chad! -Janis

Rated 5 out of 5 stars

Expat tenancy move review

Liz was great and helped me with the entire process to set up everything for my new move in a rented house as an expat. As the tenancy and utilities set up in the UK is a bit cumbersome for new movers, please connect me helps in streamlining the entire process.

27 December 2023
Unprompted review
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Reply from Please Connect Me

Thank you for leaving us a review, Chandrakant! -Janis

Rated 5 out of 5 stars

Friendly staff

Friendly staff, made the moving process easier and worry-free! Would recommend.

21 December 2023
Unprompted review
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Reply from Please Connect Me

Thank you for leaving us a review, Elena! -Janis

Rated 5 out of 5 stars

Exceptional Utility Setup Assistance from 'Please Connect Me

I recently utilized 'Please Connect Me' for setting up utilities in my new house, and I must say I'm thoroughly impressed with their service. The process was smooth, efficient, and the team was incredibly helpful throughout. I greatly appreciate their assistance in making the utility setup hassle-free during this transition. Thank you for the exceptional service

20 December 2023
Unprompted review
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Reply from Please Connect Me

Thank you for leaving us a review, Yuva! We're so happy to hear that you found our service useful, and that we were able to make things less stressful for you! That's really what we're here for :) Thank you for moving with us, we hope you are settling nicely into your new home. -Janis

Rated 5 out of 5 stars

Friendly staff

Friendly staff, great service..

19 December 2023
Unprompted review
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Reply from Please Connect Me

Thank you for leaving us a review, Efe! -Janis

Rated 5 out of 5 stars

Great Service

Effective and efficient service received, its really amazing

14 December 2023
Unprompted review
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Reply from Please Connect Me

Thank you for leaving us a review, Charles! -Janis

Rated 5 out of 5 stars

no pressure to sign up just gave…

no pressure to sign up just gave sensible advise and pointers as to how navigate the very time consuming world of switching suppliers when moving home. Soon became apparent leaving it all to please connect me was an easy decision, glad I made it.

24 November 2023
Unprompted review
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Reply from Please Connect Me

Hey Mark, thank you for taking the time to leave us a review! We're so glad you found our service useful, and more importantly you didn't feel pressured to sign up to anything! We only ever want to recommend what we think is best, but it's always up to you to decide. Thank you for moving with us! -Janis

Rated 4 out of 5 stars

Very usefull service especially when we…

Very usefull service especially when we come from overseas.

8 December 2023
Unprompted review
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Reply from Please Connect Me

Thank you for the review, AH! If there is anything we could have done better for you, please let us know at support@pleaseconnectme.co.uk. -Janis

Rated 5 out of 5 stars

A very pleasant and helpful experience…

A very pleasant and helpful experience I wish it was available in other countries it was so easy.

28 November 2023
Unprompted review
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Reply from Please Connect Me

Thanks for the 5 star review, Faith. Currently, we're available in UK, Australia and Ireland, but we're working on it! -Janis

Rated 5 out of 5 stars

Simply efficient

In a few clicks and short phone call I was able to set-up all my utilities at very good rates from best providers. The whole process was both efficient to the max and very pleasant at the same time. Strongly recommended.

8 December 2023
Unprompted review
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Reply from Please Connect Me

Hey Burak, thank you for leaving us a review! We're glad we were able to make your move easier, that's what we are here for! We hope you are settling nicely into your new home. -Janis

Rated 5 out of 5 stars

Happy days, moving is stressful but it just got easier

Moving is one of the most stressful experiences, but please connect me made it easy. I was dreading having to arrange all of the separate utilities, until I found out that there’s a service which can do it all for you! And it’s free?! Happy days

8 December 2023
Unprompted review
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Reply from Please Connect Me

Thank you so much for your review, Emily! We are so so happy to know we were able to make your move easier. Who has time for stress, right? We wish you all the best with your move and new home. -Janis

Rated 5 out of 5 stars

Used Please connect me: So obvious

I'm completely satisfied with the service, which is fast, simple, very high quality and run by helpful, competent people. I'm not originally from the UK and it makes everything so much easier after spending so much time looking for a flat. I recommend it with my eyes closed.

7 December 2023
Unprompted review
Please Connect Me logo

Reply from Please Connect Me

Hey Thomas, thank you for leaving us a review! We're so glad to hear that you found our service useful and that you would recommend us to others! We hope you are settling in well, all the best with your adventure in the UK. -Janis

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