Really conveniently located for the airport, this parking is ideal. They offer a great price and even give your car a decent wash before collection. After some initial confusion about the numbering of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service from start to finish. Helpful on the phone, super easy parking right near departures. Steve collected our car from us before the holiday and met us on our arrival back in the... See more
Company replied
Had a perfect experience with Platinum Valet, using them whilst we were away for a week. Rang them en route to the airport and they met us at the car park location. We were delayed by two hours on... See more
Company replied
On arrival we met the staff member at valet parking at Birmingham Airport which meant a very short walk to check a bags. They properly inspected the car before departure to ensure it was returned in t... See more
Company details
Written by the company
Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.
Contact info
Birmingham Airport, Valet Parking, Ambassador Rd, B26 3AW, Birmingham, United Kingdom
- 08000432432
- sales@platinumvalet.uk
- platinumvalet.uk
4.5
Excellent
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Service
Amazing Service - Really easy process with very professional staff. First arrival to the airport had a very smooth transition as well as when we arrived back in the UK. Really impressed and would highly recommend!
1 January 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Excellent service
Excellent service, swift hand over, car came back lovely and clean. Would recommend and definitely will use next time.. thank you platinum valet
1 January 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service but missing car wash
Great service but missing car wash
20 December 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Derek,
Thank you for your review - we’re really pleased to hear you found the service great overall.
In relation to the car wash, this is an optional add-on and not included unless selected at the time of booking. As we’re unable to confirm the details of your booking from this review, we’d be happy to look into this for you.
Please feel free to contact us at complaints@platinumvalet.uk with your booking reference, and we can review this and assist further.
Kind regards,
Platinum Valet
Thoroughly recommend
Service was prompt, professional and helpful. We were back early than our estimated pick up tim, but that was not a problem, and the car arrived just as we got to the meeting point. This was excellent service. Best meet and greet I've had at Birmingham airport.
30 December 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Airport parking
Easy to book , easy to find , great value, friendly service and meets you and car nice and warm in our return what more could you ask for , will definitely use again.
23 December 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Close to the terminal
Close to the terminal, I phoned 45 min before we arrived platinum we’re waiting for us , car handover over was quick a process , phoned as the plane landed had to wait 4 minutes for the car as we had a smooth baggage reclaim. Will definitely be using again
20 December 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Efficient service with courteous staff…
Efficient service with courteous staff at a competitive price
12 December 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Amazing service
Amazing service - I was very impressed with everything from the booking process, arrival at airport, professionalism of driver at airport, telephone call to company upon return to uk and finally the driver returning car!!!
I have already passed the details of this company onto three people all travelling in the next couple of weeks. I will definitely book again !!! Thanks for making it all very easy !!!
10 December 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Waited about 45 minutes for my car to…
Waited about 45 minutes for my car to be brought to me. The whole point of valet parking was to have your car ready for you quickly.
10 December 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Lucy,
We’re sorry to read your review, as this is not the level of service we aim to provide.
Our meet and greet service is carefully managed, and customers are advised to call upon landing and then remain inside the terminal until we confirm that the vehicle is ready for collection. This process is specifically in place to minimise waiting times and avoid unnecessary delays.
A wait of 45 minutes is not typical of our operation, and in the rare event of any delay, we proactively communicate with customers. Based on our records, we have not identified any case that matches the circumstances described.
We would welcome the opportunity to investigate this further, so please contact us at complaints@platinumvalet.uk with your booking reference and full details.
Kind regards,
Platinum Valet
Really professional service
Really professional service , no hanging around to wait for your car on return journey home , super efficient . Car photographed/ videoed at start would highly recommend . Also the best price . Very close to terminal few minute walk
10 December 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Good service …
No waiting for dropping off and picking up. Only 3 minutes walk to the terminal
6 December 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service
Great service. They were there in time to meet me when I arrived and communicated with me every step of the way on pick up. Would highly recommend.
Thanks Harry!
30 November 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Airport Valet
I really have to say the professonalism of platinum valent was absoutly excellent, keeping you informed every step of the way. I will definately be using again and l will let friends and family know.
3 December 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Used the valet parking for the first…
Used the valet parking for the first time. Not a great start, we tried phoning the number to let staff know we were on our way, left two voicemails. Arrived at the airport at 4am no one there to meet us, managed to get a mobile number from the NCP agent, again went to voicemail so left another message. About 10 minutes later received a call from another mobile number to say they were on their way … waited almost 40 minutes from arrival for the driver to arrive. Good job we added an extra hour to get to the airport otherwise we would have missed our flight. Reluctant to use again.
29 November 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Donna,
We’re sorry to read about your experience, as this is not the standard we aim to deliver.
We operate a structured meet and greet service, and customers are provided with clear instructions prior to arrival, including the correct contact procedures and timings. Our lines are monitored, and drivers are scheduled based on the arrival time provided at booking.
We note your comments regarding difficulty reaching us and the delay on arrival. While early morning bookings are routinely managed, the situation described is not typical of our operation, and we would want to review exactly what happened in this instance.
We would also highlight that we always recommend allowing sufficient time when travelling to the airport, as factors such as traffic and airport conditions can vary.
As we are unable to identify your booking from this review alone, please contact us at complaints@platinumvalet.uk with your booking reference so we can investigate this fully.
Kind regards,
Platinum Valet
Very good service
Very good service from the drivers. They had issues with the phones on the drop off day but rang me instead to confirm my time of arrival to make sure a driver was there for us. Will definitely use again.
2 December 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Fantastic
Fantastic, friendly, efficient service.
Minutes walk away from the terminal
We returned to a lovely clean car
Thank you so much
100% recommended meet & greet
1 December 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Super easy and affordable!
Very affordable and great guys! They'll sort you out without issues.
30 November 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
The guy was there to meet us
The guy was there to meet us , he checked our car and mileage .
Phoned up when we landed car was dropped off. No problems , excellent service
28 November 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Consitent delays
Used twice in two weeks. More fool me. Consitently late, delay on average 30 minutes.
Not for me.
30 November 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi David,
We’re sorry to read your review, as this does not reflect the standard of service we consistently aim to provide.
We take punctuality very seriously and operate a structured system to ensure vehicles are delivered in line with customer arrival times. Delays of the nature described are not typical, and we certainly would not expect repeated issues of this kind without having been made aware and given the opportunity to address them.
We are unable to identify any bookings matching these details based on the information provided. If you have used our service, we would ask that you contact us directly at complaints@platinumvalet.uk with your booking references so we can investigate this properly.
Kind regards,
Platinum Valet
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