Really conveniently located for the airport, this parking is ideal. They offer a great price and even give your car a decent wash before collection. After some initial confusion about the numbering of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service from start to finish. Helpful on the phone, super easy parking right near departures. Steve collected our car from us before the holiday and met us on our arrival back in the... See more
Company replied
Had a perfect experience with Platinum Valet, using them whilst we were away for a week. Rang them en route to the airport and they met us at the car park location. We were delayed by two hours on... See more
Company replied
On arrival we met the staff member at valet parking at Birmingham Airport which meant a very short walk to check a bags. They properly inspected the car before departure to ensure it was returned in t... See more
Company details
Written by the company
Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.
Contact info
Birmingham Airport, Valet Parking, Ambassador Rd, B26 3AW, Birmingham, United Kingdom
- 08000432432
- sales@platinumvalet.uk
- platinumvalet.uk
4.5
Excellent
182 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
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Great service lovely staff very helpful…
Great service lovely staff very helpful and bonus car was shining inside and out, would definitely use again
14 February 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great meet & greet staff
Great meet & greet staff, very quick service
13 February 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
From start to finish Platinum Valet…
From start to finish Platinum Valet were great, will definitely be using them again.
Steve was a very nice chap and very professional.
12 February 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Highly reputable and top quality service
I have to say, Platinum Valet exceeded my expectations in what was a seamless and and highly professional service! Harry not only took great pride in his work, but also instilled me with the confidence of leaving my car in his capable hands.
11 February 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service. Definitely would use again
Great service, everything went very smoothly, the guys were really professional, will definitely use the service again
5 February 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
First class service
First class service, was met by Harry who was courteous helpful and very professional.
I knew my vehicle was in the best of hands.
On return the vehicle had been fully valeted and looked sparkling.
Will always use the service at Birmingham.
Thank you team.
19 January 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Excellent service.
Just used platinum valet at Birmingham airport.excellent service,easy drop off and car was there on our return.friendly staff,will definitely use again.
8 February 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Very good service and stress free.
8 February 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Good communication and direction
Good communication and direction. Rang me before I arrived with clear instruction.
31 January 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Very professional
Very professional, smooth valet service.
The valet team was quick and handled the car with care which made arrival and departure hassel free.
Also washed the car!!!!
24 January 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Amazing service
Amazing service. Easy to drop off and car waiting as for us as soon as we arrived back in the car park. Great communication via what's app too. Would not hesitate to recommend.
3 January 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Brilliant from start to finish
Brilliant from start to finish. Smooth process from dropping off and collecting the car . Staff were polite
20 January 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Efficient marvellous Valet
Easy transaction. Clear instructions and guidance for arrival and checkout. Overall efficient Valet service. Thank you
31 December 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Unhappy experience
Car was only washed on the outside.
I thought a valet was both inside and outside.
Also, 13 miles used. Why?
2 January 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your review. We would like to clarify the points raised.
Our standard meet and greet service does not include an interior valet or wash. Any exterior wash or full valet is an optional extra and must be booked in advance. When these services are temporarily unavailable (for example due to adverse weather conditions such as snow), this is clearly stated at the time of booking. Where a valet or wash is booked, the vehicle is returned with the exact service purchased.
Vehicles are parked at an off-site airport car park that is BPA, AM-GO, and IAPA approved. Vehicles may be driven for normal operational purposes including airport access, collection, parking, and return. The mileage referenced is consistent with standard airport meet and greet operations.
If there were any concerns, these should have been raised at the time of vehicle collection, which would have allowed us to address them immediately. The points raised in this review are based on incorrect assumptions rather than the service provided.
For any further issues, please contact us at: complaints@platinumvalet.uk
Cannot fault the service we received
Cannot fault the service we received. Called when we were 30 minutes from the airport as advised and the Valet was waiting for us, hand over of the car was easy. On return we rang as soon as we landed and the car was waiting for us as soon as we got to the car park. Will not hesitate to use them again
3 January 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Car not cleaned
Hi.
My car wasn’t cleaned on return.
Very disappointed.
Nobody contacted me back.
1 January 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Sam,
We’re sorry to read your review and for any disappointment caused.
If a cleaning service was booked and not carried out, this is something we would certainly want to investigate and resolve.
However, in many cases, vehicle cleaning is an optional add-on and not included unless selected at the time of booking.
We have also checked our records and have not been able to match this review to a confirmed booking or any recent communication regarding this issue.
Please contact us directly at complaints@platinumvalet.uk with your booking reference and full details so we can look into this properly and address your concerns.
Kind regards,
Platinum Valet
Good experience all round
Good experience all round, including as it was icy so car defrosted before delivery back
2 January 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Dreadful
Dreadful - drop off there was no one in the car park to handover car too, and on way back had to stand in the car park for 20 mins (having rang them an hour before that as requested when we landed).
Avoid - will not be using again
3 January 2026
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Andy,
We’re sorry to read your review, as this is not reflective of how our service operates.
We run a structured meet and greet process where customers are given clear instructions regarding arrival and return procedures. On return, all customers are specifically advised to remain inside the terminal and only proceed to the car park once we have confirmed that their vehicle is ready. This is to avoid unnecessary waiting, particularly in poor weather conditions.
We also closely manage vehicle movements due to the operational costs and restrictions of the valet car park we use, which means timing is carefully coordinated. In the rare event of any delay, customers are contacted in advance.
Based on our records, we have not identified any instance matching the experience described, and it does not align with our standard procedures. We would welcome the opportunity to investigate further, so please contact us at complaints@platinumvalet.uk with your booking reference and details.
Kind regards,
Platinum Valet
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
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