First home spa and the Platinum hot tub (Reims) is exactly the right tub for us. After converting to 220v and managing through replacing a stopped screw which hindered access to the motor, etc., we w... See more
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Review summary
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I would have given you a five star rating, but the control panel is a little bit confusing to us old timers. It needs to be less complicated and easier to navigate through all the filtration start an... See more
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Aqua Paradise has been supportive during the whole process from the buying to installation phases. They are quick to return calls and answer questions. We purchased the Seville hot tub which so far... See more
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The partnered reseller was very professional and there were no gimmicks or extras. The tub just comes with everything we'd want and is built even better than similarly priced models. Notably, it's str... See more
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Company details
About Platinum Spas
Written by the company
Welcome to Platinum Spas.
The premier distributor of luxurious and innovative wellbeing spas.
We are the fastest growing hot tub manufacturer in the world, dedicated to transforming homes and gardens into sanctuaries of relaxation and rejuvenation. Our extensive range of high-quality hot tubs and swim spas is designed to provide unparalleled comfort and wellness benefits, catering to the diverse needs of our discerning clientele.
At Platinum Spas, our mission is to enhance your lifestyle by offering state-of-the-art products that combine cutting-edge technology with superior craftsmanship. Each of our spas is meticulously engineered to deliver exceptional performance, ensuring that every soak is a revitalising experience. From advanced hydrotherapy jets to energy-efficient systems, our spas are equipped with features that promote physical and mental wellbeing.
Our diverse collection includes models to suit every space and budget, from compact two-seaters ideal for urban living to expansive swim spas perfect for larger properties. Each spa is designed with your comfort in mind, featuring ergonomic seating, user-friendly controls, and therapeutic massage options that cater to your specific needs.
In addition to our outstanding products, Platinum Spas offers a welcome package that includes a free virtual site survey prior to installation, accessible steps, cover and cover lifter as well as a free chemical starter kit that includes everything that you need to get going. We also offer maintenance packages to keep your spa in peak condition, allowing you to enjoy its benefits for years to come.
Discover the ultimate relaxation and wellness with Platinum Spas. Transform your home into a haven of tranquillity and experience the numerous benefits of hydrotherapy with our exceptional range of spas. Explore our collection today and take the first step towards a healthier, more serene lifestyle.
visit our website premium range hot tubs deluxe range hot tubs swim spas find a showroom become a partner contact usContact info
Platinum Spas, S41 9RT, Chesterfield, United Kingdom
- 01246 559071
- info@platinumspas.co.uk
- platinum-spas.com
4.2
Great
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Great service from start to finish very…
Great service from start to finish very pleased with tub.
27 January 2025
Reply from Platinum Spas
Thanks very much for taking the time to leave a review. We are thrilled you received a great service from Castle Hot Tubs and you are pleased with your hot tub. Now time to sit back and relax and enjoy!
Thanks
Sarah
I have the Oslo spa less than 6 months…
I have the Oslo spa less than 6 months old.
Led light controller is bad and needs to be replaced.
Touch pad is intermittent, can’t turn jet pumps on and off.
Large jets that spin, one inside piece came out, the others are seized and do not spin. 1 works properly.
The plastic clips that hold filter cover on broke.
Sales company is great tub quality is poor at best.
26 January 2025
Unprompted review
Reply from Platinum Spas
We are sorry to hear about your experience and would like you to contact our After Sales team on support@superiorwellness.co.uk. We can then liaise with you directly and can help you.
Thanks
Sarah
We met at the Puyallup home and garden…
We met at the Puyallup home and garden show, they we're very smart, knew a lot about the product and customer service was their top priority.
11 January 2025
Reply from Platinum Spas
Thank you very much for taking the time to leave a review. We are pleased you had a great experience with Black Pine Spas. They are hugely knowledgeable and provide an exceptional service. We have passed this feedback onto them. We hope you enjoy your hot tub!
Thanks
Sarah
The panel engineering is horrible
The panel engineering is horrible! The first day we had our tub delivered the threaded inserts that hold the panels to the metal tube framework broke out of the panel composite material and they had to order a new panel for us. Three months of waiting later we finally got the new panel which did not have anything predrilled in it. The installer had to go to a local hardware store to buy threaded inserts that were missing in the panel. Then upon installation he saw that one of the other panels had broken threaded inserts too!…..so now who knows how many more months we have to wait. The corners also are a horrible design as they keep popping off the bar no matter how much you adjust them. The acrylic tub is way too tight on the panels for the corners to slide up behind. Overall this was a horrible purchase and I wish we had researched this company more before we bought it from the “Car lot” type salespeople. We will never recommend this brand to any of our friends.
23 October 2024
Unprompted review
Reply from Platinum Spas
Thanks very much for leaving the review. We are sorry to hear about your experience and would like you to contact our After Sales team on support@superiorwellness.co.uk and we can liaise with you directly and find out who your installer was.
Thanks
Sarah
Reply from Platinum Spas
Thanks very much for taking the time to leave a review. Matt at the Spa Haus, NC certainly knows the products and offers a great experience to all customers. Thank you for choosing Platinum Spas and the Spa Haus.
We hope you enjoy your hot tub!
Thanks
Sarah
Great hot tub love it !delivery guys…
Great hot tub love it !delivery guys were great and very knowledgeable gave great tips would definitely recommend
8 January 2025
Reply from Platinum Spas
Thanks very much for taking the time to leave a review. We are pleased you love your hot tub and had a great service from us. We will pass on this feedback to our delivery team!
Thanks
Sarah
Everything is great except the owners…
Everything is great except the owners manual print (.pdf file) is too small and faint for us older folks!
7 January 2025
Reply from Platinum Spas
Thanks very much for taking the time to leave a review. We are pleased that you love your new hot tub! Regarding the manuals we will pass this feedback onto our designers for their future designs.
Thanks
Sarah
I have had my hot tub for 3 weeks and…
I have had my hot tub for 3 weeks and it is now not working, I need to wait 3 weeks for an engineer to come and fix it. Not good enough
3 January 2025
Reply from Platinum Spas
Thank you for taking the time to leave a review. We were unaware of this issue until you left this review and extremely sorry to hear you are having problems with your spa. We have contacted you directly and have engineers available to rectify the issue. Our lead times are closer to 1-2 days from the fault reported. Please respond to our email directly at support@superiorwellness.co.uk and we can help you.
Thanks
Sarah
The hot tub overall is great
The hot tub overall is great. I don’t feel like the Jets are powerful as I thought they were going to be and as far as having to take the panels off, I don’t like the snap construction that clips onto the circle bars in order to get to the square steel tubing that was also impacted from the factory way too tight, causing damage to the panels, trying to remove them to wire up the tub
2 January 2025
Reply from Platinum Spas
Thanks very much for taking the time to leave a review. We are pleased overall that you are happy with your hot tub. We appreciate your feedback on the jets and the clips. Our Research and Development team have now changed the bolts to make them easier to remove. We hope you enjoy using your hot tub!
Thanks
Sarah
All of the employees at The Great Back…
All of the employees at The Great Back Yard were extremely helpful. Every person we interacted with was friendly and knowledgeable. From the salesman Bill and Ashley they were very knowledgeable, answered all my questions and were not at all pushy to make the sale.
23 December 2024
Reply from Platinum Spas
Happy New Year to you and thanks for taking the time to leave a review. We are so pleased you had such a great experience with the team at Great Back Yard. We have passed your feedback onto them. We wish you many happy memories using your hot tub!
Thanks
Sarah
Great customer service and quick…
Great customer service and quick delivery. Well made spa.
19 December 2024
Reply from Platinum Spas
Thanks for taking the time to leave a review and Happy New Year to you too! We are thrilled to hear you had such a great experience and you are pleased with your spa.
Enjoy using your spa and we hope you create lots of great memories.
Thanks
Sarah
Knowledgeable dealer and very prompt
21 December 2024
Reply from Platinum Spas
Happy New Year to you and thanks for taking the time to leave a review. We have passed the feedback onto the hot tub dealer. We are pleased you had such a great service.
Enjoy your hot tub!
Thanks
Sarah
Well built but should be more insulated for more cost efficient regarding and price.
Regarding the hot tube I looks nice and love the style and color, issue I only have is that is should be more insulated. The insulation sheet that was around the cabinet inside was ripped up in top mount. And it takes a whole 24 hour to heat up from 7*C to 40*C. I personally think that the pipes should have been insulated and bottom plate should be more inn than just a thin sheet of reflective layer sheet.
Regarding the whole build it looks nice but to be more honest it should been more insulation overall to be more cost efficient to heat and power consumption regarding the price one pay for this hottube but I hope for many good times in this and maybe take some extra insulation in it to se if it helps cost efficient regarding power use.
20 December 2024
Reply from Platinum Spas
Thank you very much for taking the time to leave a review. We are really pleased that you love the style and colour of the hot tub.
We have passed on the feedback to our research and development team regarding the insulation.
If you need to speak to our After Sales team about this please contact the team at support@superiorwellness.co.uk.
We hope you have a lovely Christmas and enjoy your hot tub over the festive season.
Thanks
Sarah
Helios spa review
So far we love the Helios spa. The separation between swim area and hot tub are great as it allows for separate temps. Spa is beautiful and easy to access filters to maintain. My only complaints are on the extra features: We often have to turn off / on power to get the bluetooth to connect. Also, the additional Wifi Package only works on the hot tub, not the spa. It isn't really worth the extra money. The app is not great.
19 December 2024
Reply from Platinum Spas
Thanks very much for taking the time to leave a review. We are pleased to hear that you are loving your new Helios swim spa. We have passed your feedback onto the Research and Development team regarding the extra features.
We hope you have a great Christmas and New Year.
Thanks
Sarah
Great customer service
11 December 2024
Reply from Platinum Spas
Thanks for taking the time to leave a review! We are pleased you had a great customer service. Enjoy your hot tub!
Thanks
Sarah
Great staff from start to finish
Great staff from start to finish
Sales team
Customer care team
Delivery team
Very polite & professional
Thanks to all at Castle Hot Tubs
Llansamlet & Haverfordwest
The delivery / installation team are very nice and professional
Thank you
Alex & Lowri Csetenyi
18 December 2024
Reply from Platinum Spas
Thanks very much for taking the time to leave a review. We are thrilled to hear that you have had a great experience with Castle Hot Tubs who delivered your Platinum Spas hot tub.
We hope you have a great Christmas and New Year and enjoy your hot tub over the festive season.
Thanks
Sarah
I am really pleased with the spa I have…
I am really pleased with the spa I have received.
9 December 2024
Reply from Platinum Spas
Thank you for taking the time to leave a review. We are pleased you are enjoying your spa! Enjoy using it over the festive season!
Thanks
Sarah
Great Spa!
We’ve been very happy with the Tokyo we purchased. My wife and I looked around and it wasn’t until we stopped in a place down the road we found how many features this spa had. Since the purchase the spa has melted away stress and helped with getting away from the world around us to relax after busy days. Very much recommend this spa to others.
14 December 2024
Reply from Platinum Spas
Thank you very much for taking the time to leave a review. We are so pleased to hear that you are happy with your Tokyo hot tub! It is great to hear that you feel more relaxed after a busy day. Thanks for recommending Platinum Spas!
Thanks
Sarah
From purchase to delivery it has been…
From purchase to delivery it has been nothing but amazing friendly service..everyone has been extremely helpful and we appreciate that
10 December 2024
Reply from Platinum Spas
Thank you very much for taking the time to leave a review. We are thrilled to hear that you had such a great experience. Enjoy your hot tub!
Thanks
Sarah
K was awesome and the main reason we…
K was awesome and the main reason we bought this spa
10 December 2024
Reply from Platinum Spas
Thank you for taking the time to leave a review! We are thrilled to hear that K was awesome.
We will be sure to pass on this feedback.
Thanks
Sarah
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