First home spa and the Platinum hot tub (Reims) is exactly the right tub for us. After converting to 220v and managing through replacing a stopped screw which hindered access to the motor, etc., we w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given you a five star rating, but the control panel is a little bit confusing to us old timers. It needs to be less complicated and easier to navigate through all the filtration start an... See more
Company replied
Aqua Paradise has been supportive during the whole process from the buying to installation phases. They are quick to return calls and answer questions. We purchased the Seville hot tub which so far... See more
Company replied
The partnered reseller was very professional and there were no gimmicks or extras. The tub just comes with everything we'd want and is built even better than similarly priced models. Notably, it's str... See more
Company replied
Company details
About Platinum Spas
Written by the company
Welcome to Platinum Spas.
The premier distributor of luxurious and innovative wellbeing spas.
We are the fastest growing hot tub manufacturer in the world, dedicated to transforming homes and gardens into sanctuaries of relaxation and rejuvenation. Our extensive range of high-quality hot tubs and swim spas is designed to provide unparalleled comfort and wellness benefits, catering to the diverse needs of our discerning clientele.
At Platinum Spas, our mission is to enhance your lifestyle by offering state-of-the-art products that combine cutting-edge technology with superior craftsmanship. Each of our spas is meticulously engineered to deliver exceptional performance, ensuring that every soak is a revitalising experience. From advanced hydrotherapy jets to energy-efficient systems, our spas are equipped with features that promote physical and mental wellbeing.
Our diverse collection includes models to suit every space and budget, from compact two-seaters ideal for urban living to expansive swim spas perfect for larger properties. Each spa is designed with your comfort in mind, featuring ergonomic seating, user-friendly controls, and therapeutic massage options that cater to your specific needs.
In addition to our outstanding products, Platinum Spas offers a welcome package that includes a free virtual site survey prior to installation, accessible steps, cover and cover lifter as well as a free chemical starter kit that includes everything that you need to get going. We also offer maintenance packages to keep your spa in peak condition, allowing you to enjoy its benefits for years to come.
Discover the ultimate relaxation and wellness with Platinum Spas. Transform your home into a haven of tranquillity and experience the numerous benefits of hydrotherapy with our exceptional range of spas. Explore our collection today and take the first step towards a healthier, more serene lifestyle.
visit our website premium range hot tubs deluxe range hot tubs swim spas find a showroom become a partner contact usContact info
Platinum Spas, S41 9RT, Chesterfield, United Kingdom
- 01246 559071
- info@platinumspas.co.uk
- platinum-spas.com
4.2
Great
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All great thanks Nigel and his team are…
All great thanks Nigel and his team are brilliant
12 March 2025
Reply from Platinum Spas
Thanks very much for taking the time to leave a review. We are thrilled you are happy with Nigel and his team. Enjoy your hot tub!
Thanks
Sarah
The Platinum Prima is just the perfect…
The Platinum Prima is just the perfect size and has so many little extras, such as the waterfalls and led light options. Also, the bluetooth speakers are nice. I would highly recommend this hot tub!
15 March 2025
Reply from Platinum Spas
Thank you for your wonderful feedback!
We're delighted to hear that you're loving your Palma hot tub and enjoying its amazing features, from the waterfalls and LED lighting to the Bluetooth speakers.
If you ever have any questions or need assistance, feel free to reach out. Enjoy your hot tub!
The Great Tub Swap
They had to swap for an different tub that allowed my wife to keep her head above the surface (breathe). The crew turned up on time and did a fantastic job. The tub was located, wired and they took to original away. We filled the new tub and had it heating over night.
14 March 2025
Reply from Platinum Spas
Thank you for sharing your experience!
We're so glad to hear that the swap to the Seville hot tub went smoothly and that the team provided excellent service.
If you ever need anything, feel free to reach out—enjoy your new hot tub!
Not had any contact with Platinum Spars…
Not had any contact with Platinum Spars but the product is good quality and the supplier (Castle Hot Tubs) i Haverfordwest, have been excellent throughout the purchase and installation.
3 March 2025
Reply from Platinum Spas
Thank you for your feedback!
We're glad to hear that you’re happy with the quality of the product and that Castle Hot Tubs provided excellent service throughout your purchase and installation.
If you ever have any questions or need support in the future, feel free to reach out. Enjoy your hot tub!
Everything was a good experience…
Everything was a good experience including the delivery crew.
10 March 2025
Reply from Platinum Spas
Thanks for leaving such a great review!
We’re so happy to hear that you had a fantastic experience with both your Platinum Spa and our delivery crew. We truly appreciate your kind words and are excited for you to create many amazing memories in your new hot tub! 🌟
Wishing you plenty of relaxation and enjoyment!
Good product reasonably priced
Good product reasonably priced. Documentation average for asian manufacturer.
27 February 2025
Reply from Platinum Spas
Thank you for leaving such a great review!
We’re thrilled to hear that you’re happy with the product and found it reasonably priced. We appreciate your feedback regarding the documentation and will work to improve it moving forward.
Wishing you all the best with your new purchase, and don’t hesitate to reach out if you need anything further!
Reply from Platinum Spas
Thanks for leaving such a great review!
We are pleased to hear that you were very happy with the service provided by Sonoma Backyard.
Wishing you lots of great memories in your new hot tub!
Thanks
Sarah
All good delivery and installation was…
All good delivery and installation was good thanks.
26 February 2025
Reply from Platinum Spas
Thanks for taking the time to leave a review.
We are pleased that you were happy with the delivery and installation by Castle Hot Tubs. We have passed this feedback onto the team.
Wishing you many hours of enjoyment in your new hot tub!
Thanks
Sarah
Matt was wonderful
Matt was wonderful, he wasn't a pushy salesman. Was very honest, knowledgeable, and helpful. He responded promptly to any questions I had before, during, and after our purchase
22 February 2025
Reply from Platinum Spas
Thank you for taking the time to leave a review. We really appreciate that.
We are thrilled to hear that Matt at the Spahaus provided such a great service. We have passed this feedback onto Matt.
Wishing you many hours of enjoyment in your new hot tub!
Thanks
Sarah
Reply from Platinum Spas
Thanks very much for taking the time to leave a review. We are thrilled to hear that you received a great service.
Wishing you many hours of enjoyment with your new hot tub.
Kind Regards
Sarah
Family Time Spas are great to work…
Family Time Spas are great to work with. Brian and Erik in the store and delivery guys, electricians, all super. We are very happy with our purchase and use our Spa every day.
31 January 2025
Reply from Platinum Spas
Thanks very much for taking the time to leave a review. We are thrilled to hear that you had such a great experience and service with Family Time Spas. We have passed this feedback onto the team.
Wishing you many hours of enjoyment with your new spa!
Thanks
Sarah
No manual on the control system
No manual on the control system, option on the controls. 1100.00 crane bill to lift it over my fence, the spas can not be turned on it's side and go through a gate. It has bubble wrap insulation, and you have to cut it to wire it up. Why not full foam insulation in the cabinet?
16 February 2025
Reply from Platinum Spas
Thanks very much for your feedback. In some instances the spas can be turned on their side, this will depend on the company installing the hot tub and also the dimensions of the access route.
Our technical team have confirmed that we cannot insulate the tub fully with foam as we would require access for any servicing or repairs and this would reduce access unfortunately.
With regards to wiring the tub up the foam should have an ‘access flap’ that allows you to wire the tub without having to cut it out.
If there is anything else we can help with please email support@superiorwellness.co.uk and we will be happy to help.
Thanks
Sarah
No manual and loose connections
First. I can not get owners manual for my spa. Second, when I filled and started my tub for the first time a union was lose and flooded the base of the spa. I had to dismantle the tub and tighten the union. Improve your Quality Control
11 February 2025
Reply from Platinum Spas
Thank you for your feedback.
Our After Sales Manager will get in touch with you directly and ensure that you have the correct manual. We don't include a printed manual with our spas and instead provide a QR code to view our digital version which is much more sustainable and ensures you have the most up to date version.
We are also very sorry for the inconvenience caused with the union. We have passed this feedback onto our quality control team.
If you would like to contact us directly with any further questions then please email support@superiorwellness.co.uk.
Thanks
Sarah
We have had the Seville hottub for over…
We have had the Seville hottub for over a week and we love it!
13 February 2025
Reply from Platinum Spas
Thanks for leaving a review on the Seville Hot Tub! We are so pleased you love it. We have passed this feedback onto Valley Pool and Spas who installed it for you.
Wishing you lots of great memories in your new hot tub!
Thanks
Sarah
Complete rip off!
Purchased a refresh model at the fair from Columbia river spas in Vancouver Washington and it has been a terrible experience! Very dishonest dealer! First off they said it is in stock and guaranteed delivery in two weeks or less.This was early August and we didn’t get delivery until late September, almost two months! Then they delivered Us a freight damaged unit! We paid almost $11,000 for the spa and another $3000 for the electrician they recommended so We paid $14,000 for a damaged spa!! The electrician filled it with water and started the heating process. We noticed after he left it was leaking significantly from the plumbing inside.The entire inside and electrical conduit was flooded with hundreds of gallons of water! The dealer sent a repair service, didn’t respond themselves, and made them file a claim with the manufacturer and we had to wait several more days for the claim to be approved!That is defrauding the manufacturer! This was never used , they delivered it damaged and it is their responsibility to have freight damage insurance, it is not a warranty issue! So we paid $14,000 and received a damaged unit that has been flooded and repaired. Technically our contract isn’t valid because we paid for a NEW unit in working order not a damaged non functional then repaired unit! Because of it being flooded we are now having issues with it heating! The heater will not stay on consistently and won’t maintain the temperature it is set at. Electrical issue from being flooded inside obviously! After all of this We still have never heard a word from the dealer! No apology, explanation or anything! We got completely ripped off and paid $14,000 for a damaged unit that won’t keep temperature now! We should have bought another Arctic spa like We had at our previous home. Terrible product and support! Complete rip off!!
30 September 2024
Unprompted review
Reply from Platinum Spas
Hi David,
We are very sorry to hear that you have had such a bad experience with your hot tub and your dealer. This is certainly not what we would expect.
Please can you contact our After Sales team on support@superiorwellness.co.uk and we can help you. We can then contact your dealer and ensure a claim is submitted.
Kind Regards
Sarah
Randalls are Happy Customers!
Everyone from the very get go from our purchase of our tub was very sweet, helpful, and knowledgable!
They answered all our questions because they knew what they were doing. The delivery was quick and easy.. they were very friendly and professional.
were very happy with our purchase and we are telling all our friends if they get one they should go to Family Spa Time in Montrose Colo.
27 January 2025
Reply from Platinum Spas
Thank you so much for taking the time to leave such a positive review!
We are thrilled that you have had such a great experience with Family Spa Time in Montrose Colo and you are enjoying your Platinum Spas hot tub too.
We have passed this feedback onto the team at Family Spa Time. Wishing you many hours of enjoyment in your new hot tub!
Thanks
Sarah
Our experience was great.
Our experience was great from beginning to end. Steve, the salesman, was very informative and answered all of our questions very forthright. The delivery guys were consciousness of the wet ground while delivering and explained what they were doing along the way of setting it up. Even the electrician, Protek Electric Steve recommend was very professional and informative.
30 January 2025
Reply from Platinum Spas
Thanks very much for taking the time to leave such a great review. We are so pleased that Relax and Retreat Hot Tubs provided such an amazing service from the beginning to the end.
We hope you enjoy your hot tub and thanks for choosing Platinum Spas.
Thanks
Sarah
As a active dealer for this company it…
As a active dealer for this company it is amazing to be able to sell their product. We are now able to offer customers a very high quality product at great prices. After sales team is amazing in the event you have any issues their team will help with everything. innovation from the owners is also a huge upside to this company. they are always looking for dealer feedback! And they use the feedback.
1 January 2025
Unprompted review
Reply from Platinum Spas
Thank you very much for taking the time to write a review. It is an absolute pleasure to have you onboard as a Platinum Spas dealer. We love working with you and your team, and absolutely, we take any feedback on board. Here's to many more years of working in partnership.
Thanks
Sarah
Thrilled with My Purchase
Matthew, the customer service representative, was incredibly helpful and professional. He took the time to thoroughly explain everything to me before my purchase, ensuring I felt confident and comfortable with my decision. I truly appreciate his patience and expertise. I absolutely love the spa we chose!
29 January 2025
Reply from Platinum Spas
Thanks very much for taking the time to leave a review. We are so pleased you received such a great service from Paradise Pools and Spas. We will ensure we pass this feedback on.
We are delighted to hear that you love the spa too!
Thanks
Sarah
Jeff was very pleasant and helpful
Jeff was very pleasant and helpful! The crew that delivered the hot tub were extremely efficient and took good care of our new deck.
29 January 2025
Reply from Platinum Spas
Thanks very much for taking the time to leave a review. We have passed the feedback onto Jeff at Premium Spas and Billiards. They clearly gave you a great customer experience.
We hope you enjoy your hot tub!
Thanks
Sarah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.