Ordered an Indian banquet for two from Oriental Club via plateaway. Delivery company do not confirm time slot but I was in anyway. Parcel arrived, very well packaged and each item clearly labeled wi... See more
Company replied
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See what reviewers are saying
I ordered the Bamboo Sushi kit as an anniversary present for my Brother and Sister in Law. Plateaway customer service is phenomenal. They accommodated my special requests, kept me informed regarding t... See more
Roast chicken tender and well-flavoured but needed longer than the suggested time. Roast potatoes very tasty. Roast vegetables spoilt by hard-centred parsnips where the core had not been removed. Caul... See more
Company replied
I had the most wonderful experience with plateaway. After a slight delivery mix up (my end - not through the service) an incredibly helpful and just lovely customer service team called me to talk... See more
Company replied
Company details
Written by the company
Your Favourite Restaurant Meal Kits Delivered To Your Door
Contact info
United Kingdom
- info@plateaway.com
- plateaway.com
4.5
Excellent
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Plateaway
Hi Reena, thanks for taking the time to bring this to our attention, we will use the feedback to make us better and to improve our kits. We always aim to deliver an amazing experience, and we are gutted when we don’t meet expectations but thank you for the feedback regardless. Best wishes, Team Plateaway
I'll be back!
I ordered a "Heat to Eat" kit from Plateaway and received it a couple of days later having received a one hour delivery window from the courier. So far, so good. Upon opening the packaging, everything was perfectly presented. I particularly liked the wooden spoon that came with the kit - that was a nice touch.
The first evening, we cooked the Chicken Tikka and flatbreads. I can quite comfortably say that these were the best flatbreads I've ever had!
The next evening, we had Truffle Chicken Tagliatelle and a tomato, olive and caper salad. The salad was soooo good and the truffle chicken... well, let's just say I'll be ordering it all again!
11 March 2021
Unprompted review
Reply from Plateaway
Hi Steve, thank you for your kind words! We are SO happy to hear you enjoyed your 'Heat and Eat' meal from Plateaway. We loved creating the meals ourselves and the Truffle Chicken is one of our personal favourites! Looking forward to seeing you back again soon. Best wishes, Team Plateaway
Ordered 2 gift vouchers on the 1st…
Ordered 2 gift vouchers on the 1st December to be emailed on 25th December as they were xmas presents. Instead they emailed them straight away so totally ruined their surprise which was poor...when contacted they said it was all googles fault but wasn't because totally different times. Offering me 10% off next order and not saying anything else after I asked them to look further into it doesn't really look like a company who cares that they can't honour their gift voucher policies.
26 December 2020
Unprompted review
Reply from Plateaway
Hi Monica, thanks for taking the time to bring this to our attention, we have since updated this section of our site and are grateful for you making us aware of this issue. We always aim to deliver an amazing experience, and sincerely apologise that we disappointed you. Best wishes, Team Plateaway
Good
After some issues with the order around christmas due to delivery companies, placed another order and the service was good , content came with proper instructions.
25 December 2020
Unprompted review
Reply from Plateaway
Hi Mahendra, it was a pleasure to speak to you on the phone. Thank you so much for your follow-up review. We really appreciate it. We hope we'll be able to provide you with a fantastic service on your next orders with us. Best wishes, Team Plateaway
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