Just had some double glazed sealed units replaced through the house that were stained and damaged due to wear and tear. Had called a number of local glaziers, most didn't have the decency to reply o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Brilliant place to find and buy plastic products to refurnish the outside of your house when required. Superb selection of available items to find a perfect match. Great service and prices, with fast... See more
Company replied
Visited the Cramlington branch today 16th September 2025. The manager D J gave us product advice and talked us through the kit we needed to fix our gutter problems. What a star!! 10/10 for customer... See more
Company replied
I searched almost everywhere to get a replacement 19" round steel inspection cover. Your plastic cover was perfect, will fit when the weather improves, there are 2 more that will also need replacin... See more
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Company details
Written by the company
With over 5,000 products in stock, The Plastic Centre is your go-to supplier for rainwater systems, underground drainage, fascias, soffits, cladding, decking, doors, windows, and more. Find trade-quality products at trade prices, backed by expert advice and fast, reliable service.
Contact info
664-652 Warwick Road, B11 2HJ, Birmingham, United Kingdom
- 0121 227 5093
- online@plasticcentre.co.uk
- plasticcentre.co.uk
4.3
Excellent
537 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Great company and staff makes things…
Great company and staff makes things simple for us 👍🏻
24 October 2024
Unprompted review
Reply from The Plastic Centre
Thank you, Kian , your feedback is much appreciated !
Superb
Superb customer service from start to finish.
I ordered the wrong part and emailed them. They immediately rang me, arrange the return and refunded me. You don't get better then that!
27 September 2024
Reply from The Plastic Centre
Thank you, Andrew , your feedback is much appreciated !
Good quality product an delivery times
28 September 2024
Reply from The Plastic Centre
Thank you, Ben , your feedback is much appreciated !
5 stars all round
Parts I ordered were well packed, quickly delivered and were good quality. A perfect fit.
26 September 2024
Reply from The Plastic Centre
Thank you, David, your feedback is much appreciated !
Poor start but good service in the end.
Terrible customer service. The first part of my order was delivered within a reasonable timeframe, however the second part of my order still hasn't arrived a month later. I have emailed twice to query this and been ignored each time. Their delivery isn't cheap, but becomes ridiculous when they can't even deliver all your items. Will definitely avoid in future.
Edit: after leaving this review I was contacted by a helpful employee who ensured the missing items were delivered asap.
19 August 2024
Unprompted review
Reply from The Plastic Centre
I am really sorry , Mr Knight but we depends on carrier companies . We do our best to provide a good service but sometimes is out of our hands . I am glad the problem was eventually sorted and I have to apologize again
The service was good but shipping cost…
The service was good but shipping cost was extortionate - cost more than the price of the goods it contained.
28 August 2024
Reply from The Plastic Centre
Thank you for your feedback, Wayne , but, unfortunately those are the chargers raised by Fedex not us . And, in our defence, £10 delivery charge is very small compare to what other companies are changing these days . I am sorry you had to leave a 2 starts review when you were happy about our service and products .
Excellent company
Placed two orders had trouble ordering on Web page so rang company spoke to jaz she did everything for me over phone excellent service and delivered on time thankyou will keep using them
6 September 2024
Unprompted review
Reply from The Plastic Centre
your feedback is much appreciated , thank you very much !
Only part order was sent
Only part order was sent. Instead of 4 packs only 4 panels were shipped and on the other order only 8 panels were sent instead of 8 packs. Some of the panels corners were damaged during shipping
27 August 2024
Reply from The Plastic Centre
we can only appologize for the mistake , It was a human mistake and I am glad we could recitifed it on time . we really appreciate your understanding !
just good service
28 August 2024
Reply from The Plastic Centre
your feedback is much appreciated , thank you !
Ordered and PAID for 5 packs of wall…
Ordered and PAID for 5 packs of wall panels but only received 1 - e-mails not being responded to AND phone not being answered !!!
30 August 2024
Unprompted review
Still no contact regarding my order
Still no contact regarding my order, called the office & they told me I just have to wait for them to contact me.
27 August 2024
Reply from The Plastic Centre
Nick , I contacted the Hounslow branch where you chose to collect the item from and I was told you ve been there, collected, you spoke to the guys on the phone and everything is alright . Maybe you needed the item straight away but you have to give us 2-3 working days to make sure everything is in stock for you .
Reply from The Plastic Centre
your feedback is much apprceiated , thank you very much !
I placed an order two weeks ago for…
I placed an order two weeks ago for some trims and I have not received them or have I received a response from email from this company. I have also contacted them through PayPal with a dispute and still no response
30 August 2024
Unprompted review
Reply from The Plastic Centre
your feedback is much appreciated, thank you very much !
Reply from The Plastic Centre
your feedback is much appreciated, thank you very much !
Customer service ten out of ten
In my experience you can trust this company.
Lilly Tene very polite an informed.
1 August 2024
Unprompted review
Reply from The Plastic Centre
Your feedback is much appreciated , Chris, thank you very much !
They sent the wrong bit... but not anymore!
They sent the wrong bit,However have been reeasponsive and now supplied correct item.
31 July 2024
Reply from The Plastic Centre
Your feedback is much appreciated , Steve , we took responsability for the mistake and I am glad we could fix it on time for you to finish the job
Lovely customer service very helpful…
Lovely customer service very helpful and the delivery was fast. Items are good very well packaged
28 July 2024
Reply from The Plastic Centre
Carole , your feedback is much appreciated !
Reply from The Plastic Centre
Your feedback is much appreciated , Mr Hohth ! Thank you very much and I am happy we could help
Reply from The Plastic Centre
Thank you, Philip , your feedback means a lot for me :)
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