Fair price for product and fast delivery. Because no local supplier stocked the item is was good that the plastic centre had them. However I do feel the postage cost is excessive at fixed price £30... See more
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Review summary
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Reviews shaping this summary
Just had some double glazed sealed units replaced through the house that were stained and damaged due to wear and tear. Had called a number of local glaziers, most didn't have the decency to reply o... See more
Company replied
I have made two purchases from The Plastic Centre over the past six months or so and each time have been very satisfied with the service from ordering to delivery. They were able to provide the produc... See more
Brilliant place to find and buy plastic products to refurnish the outside of your house when required. Superb selection of available items to find a perfect match. Great service and prices, with fast... See more
Company replied
Company details
Written by the company
With over 5,000 products in stock, The Plastic Centre is your go-to supplier for rainwater systems, underground drainage, fascias, soffits, cladding, decking, doors, windows, and more. Find trade-quality products at trade prices, backed by expert advice and fast, reliable service.
Contact info
664-652 Warwick Road, B11 2HJ, Birmingham, United Kingdom
- 0121 227 5093
- online@plasticcentre.co.uk
- plasticcentre.co.uk
4.3
Excellent
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 2 weeks
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Could have been perfect...but
Dispatch and delivery was seamless, packaging was spot on.
However,
I wasn't able to get an invoice from their website for some reason, so I emailed them to get the invoice, to which there was no response. I personally won't be using them again as this has left me personally out of pocket, as without that invoice I can't claim my money back from my company.
28 January 2026
Reply from The Plastic Centre
Hi Bobby,
Thank you for your feedback. We’re really pleased to hear dispatch, delivery, and packaging all met expectations, but we’re sorry for the frustration caused by not receiving the invoice when you needed it.
We’ve tried calling a few times to help resolve this but haven’t been able to reach you. We’ve also checked several times for an email from you requesting the invoice, but unfortunately we haven’t been able to locate one. The invoice has now been sent to the email address provided when the order was placed, in case a previous message was misspelled or sent to a different address.
If there’s anything further you need, please feel free to get in touch — we’re always happy to help.
Kind regards,
Lily
My order was dealt with very…
My order was dealt with very efficiently and delivered on time well wrapped.
thank you
29 January 2026
Reply from The Plastic Centre
Hi Mr Crundwell,
Thanks very much for your lovely feedback. We’re really glad everything arrived on time, well wrapped and that the whole process went smoothly for you. It’s much appreciated!
Kind regards,
Lily
Reply from The Plastic Centre
Hi Aliesia,
Thank you for your kind words, it was a pleasure to help! Really glad everything was sorted, and the feedback is truly appreciated.
Best wishes,
Lily
I searched almost everywhere to get a…
I searched almost everywhere to get a replacement 19" round steel inspection cover.
Your plastic cover was perfect, will fit when the weather improves, there are 2 more that will also need replacing .
28 January 2026
Reply from The Plastic Centre
Hi James,
Thank you so much for your review! We’re thrilled to hear that our Aquaflow 470mm Round Plastic Manhole Cover & Frame was a perfect fit. It’s great to know it’s ready to go once the weather improves.
When it comes to the other two covers, we’d be more than happy to help you replace them too - just give us a shout and we’ll make sure you get exactly what you need.
We really appreciate your feedback and your support; it means a lot to us!
Kind regards,
Lily
Reply from The Plastic Centre
Thank you for your review! We’re glad we could help find the right solution for you and get everything shipped out quickly. Your feedback is much appreciated!
Kind regards,
Lily
Reply from The Plastic Centre
Hi Stewart,
Thank you for your review! We’re pleased to hear you received great service and that the product was exactly what you needed. We appreciate your feedback.
Kind regards,
Lily
Plastic fascia
Product as described, packed well, delivered and updated when it would arrive. Happy customer🙂
7 January 2026
Reply from The Plastic Centre
Hi Mike,
Thank you for the 5-star review! We’re really pleased to hear you were happy with the product, packaging, and delivery. It’s great to know you’re a happy customer — we really appreciate your feedback.
Kind regards,
Lily
Reply from The Plastic Centre
Hi Mr Rands,
Thank you for your review. We’re pleased to hear you were happy with the quality of the product and the packaging. We appreciate your feedback and look forward to assisting you again.
Kind regards,
Lily
Reply from The Plastic Centre
Hi Tim,
Thank you for your review! We’re glad your order arrived on time and did exactly what you needed. We appreciate your feedback and hope to help you again in the future.
Kind regards,
Lily
Bought 3m rigid angle on Monday 5th
Bought 3m rigid angle on Monday 5th. Paid £25 plus £12 next day delivery. No order confirmation, no product (4 days later) and nobody answers the phone. Have they gone bust??
5 January 2026
Unprompted review
Reply from The Plastic Centre
Hi Mark,
Thank you for your review. We’d like to reassure you that we are very much trading. Your order was dispatched the next working day; however, unfortunately the item was damaged during transit, and the courier did not notify us at the time.
Once you emailed us to make us aware of the issue, we were able to investigate promptly and issue a full refund. We’re sorry for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Lily
Reply from The Plastic Centre
Hi Kevin,
Thank you for the great review! We’re pleased to hear you were happy with the price, quality, and the pick-up service. We really appreciate your feedback and look forward to helping you again.
Kind regards,
Lily
Ordered some stuff last summer
Ordered some stuff last summer. Everything was great. They delivered the items within the timeframe they promised and the boards were all good.
1 August 2025
Unprompted review
Reply from The Plastic Centre
Hi Yas,
Thanks for taking the time to leave a review. It’s great to hear your order was delivered as promised and that you were happy with the quality of the boards. We appreciate your feedback and look forward to working with you again.
Kind regards,
Lily
Paid but no goods
Ordered and paid some 10 days ago. The wrong item was delivered. In spite of multiple emails and multiple attempts to phone, no response and the phones are just not answered.
[update] Payment refunded, with apologies.
30 November 2025
Unprompted review
Reply from The Plastic Centre
Hi JDN,
Thank you for updating your review. We’re pleased that the matter has now been resolved and that a full refund was issued along with our apologies. We appreciate your patience while this was addressed and thank you for bringing the issue to our attention.
Kind regards,
Lily
Reply from The Plastic Centre
Hi John,
Thank you for your great review! We’re pleased to hear you found our website easy to use and the service prompt and efficient. We really appreciate your feedback and look forward to helping you again.
Kind regards,
Lily
Reply from The Plastic Centre
Hi Stephen,
Thank you for your review! We’re glad to hear you received excellent service and that everything arrived on time. We appreciate your feedback and hope to help you again soon.
Kind regards,
Lily
My odred wasn't delivered
Thank you plastic centre for beaing here 4 me and sorting problems even when fedex let you down
26 November 2025
Reply from The Plastic Centre
Hi ScottishMK,
Thanks for taking the time to leave a review. We’re really pleased we could help get things sorted for you, even when things didn’t go to plan with the courier. Your patience and understanding are much appreciated, and we’re glad we could support you through it.
Kind regards,
Lily
Ive recently started using plastic…
Ive recently started using plastic centre cramlington after a long time and I would highly recommend speaking with DJ the branch manager, he’s down to earth and very professional, top service
16 October 2025
Unprompted review
Reply from The Plastic Centre
Hi Craig,
Thanks for taking the time to leave a review. Great to hear you’re back with the Cramlington branch and that DJ has been able to give you the level of service you expect. He’ll be chuffed to hear your feedback — thanks again for the recommendation!
Kind regards,
Lily
Excellent pricing & availability
Excellent pricing, instant availability and fast shipping. The item was well protected and is now successfully in service.
27 October 2025
Reply from The Plastic Centre
Hi Joel,
Thank you for your excellent review! We’re really pleased to hear you were happy with the pricing, quick availability, and fast delivery — and great to know the item is already in use. We appreciate your feedback and hope to assist you again soon.
Kind regards,
Lily
Great service and great product
Great service and great product. Used for several projects in the house all look great. Ź
27 October 2025
Reply from The Plastic Centre
Hi Railton,
Thank you for your great review! We’re delighted to hear you’re happy with both the service and the products, and it’s fantastic that they’ve worked well for several projects around your home. We really appreciate your continued support and kind feedback.
Kind regards,
Lily
Excellent product and price and pretty…
Excellent product and price and pretty good postal service
27 October 2025
Reply from The Plastic Centre
Hi Ian,
Thanks for the great review! We’re glad to hear you’re happy with both the product and the price, and that your order arrived smoothly! We really appreciate your feedback and hope to serve you again soon.
Kind regards,
Lily
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