Often, a box of a particular size is required, and the Plastic Box Shop website allows you to search according to size and find what you need easily. On this occasion, I needed a height that woul... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Being able to search for a box via its internal and external measurements makes it so much easier to find something that will work for whatever space or project that I have in mind. Great website, e... See more
Plastic Box Shop had the box lids I needed, well-priced and in stock. Website easy to use. Order communication and fulfilment excellent. Delivery as expected. I hope they'll have something even bigge... See more
Your delivery people are always during time that’s notified and are also polite. They make sure parcels are not too heavy for me as an older person
Company details
Written by the company
Plastic Box Shop is the direct-to-consumer e-commerce store of The Plastic Box Company Ltd, part of What More UK Ltd — one of the UK's leading manufacturers of plastic storage boxes and home of the Wham, Baker & Salt, BetterWare and PushPan brands. We supply individuals, businesses, schools, colleges and the NHS with the UK's widest range of plastic storage boxes, shipped direct from our manufacturing site in Padiham, Lancashire. Our customer service team is based in Northallerton, North Yorkshire, and can be reached on 01609 760773 or sales@plasticboxshop.co.uk. With over 21,000 verified Trustpilot reviews and a 4.9 rating, we're proud to be ranked the UK's #1 Household Goods Wholesaler, #1 Plastic Products Supplier and #1 Plastic Wholesaler on Trustpilot.
Plastic Box Shop
Written by the company
Contact info
Unit 5 Omega Business Village, Northallerton, DL6 2NJ, United Kingdom
- 01609 760 773
- sales@plasticboxshop.co.uk
- plasticboxshop.co.uk
4.9
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 week
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All round great experience!
Very easy to use the website, so I could get exactly what I needed. The order was delivered very promptly too. If I need. Ore storage options I know exactly where I’m getting them from!
30 July 2026
JUST AMAZING
I have purchased from PBS on several occasions, products are excellent and customer service iS brilliant.
5/5 thanks
5 August 2026
Unprompted review
Very efficient service
Very efficient service. Perfect for what I needed and quality is really good. Good value for money.
29 July 2026
Amazing service
Amazing service. Ordered one day and delivered the next. Perfectly packaged. One very happy customer. Thank you
28 July 2026
Speedy and as ordered
26 July 2026
They ticked all the boxes
They had what I needed; the ordering process was easy; the boxes were delivered on time - what else could I ask for?
26 July 2026
Quality Custom Service
Placed a re-order for some garden pots. There was an error in the order, a quick phone call and all resolved very quickly.
7 July 2026
These are reasonably priced and fairly…
These are reasonably priced and fairly sturdy transparent storage boxes. First double order arrived very well packed in a medium sized cardboard box (easily foldable for moving house/office). Unfortunately the bottom two were cracked and holed-so maybe they’d been dropped in the factory or warehouse previously and this had escaped notice. It was easy to email and they soon refunded me, so ‘have ordered a double quantity again. It is quite difficult to get this manageable size (19L?) in clear plastic crates. All orders arrived very well packed and promptly.
28 June 2026
Good products arrived in good time
Easy to order, items arrived well packaged, great quality products for the money, highly recommend
20 July 2026
Arrived very quickly
Arrived very quickly. A good quality box. Not an easy size to send but very well packaged, and arrived perfect.
1 July 2026
tool chest
iIwas sent the wrong item , due to the item i wanted no longer available. Glad to say it was soon sorted and a refund given straight away .What a lovely company to deal with.The boxes i had previous .live up to tere reputation of being strong and storage compatible is easy..
3 July 2026
Order was delivered on time
Order was delivered on time , issues.
Items were as I ordered , very satisfied.
Mark
30 June 2026
Very quick deliver
Very quick deliver. Order arrived well packed in two boxes. This is a very good retailer for WHAM pots and planters.
6 July 2026
Zero Customer Service and Update 2 Stars
Incorrect Lid Sizes Received, Zero Customer Service Available, phoned no answer, message left. Customer Service Email bounced back twice, Main Shop Email went through. Had to get PayPal to step in (time of writing, still ongoing)
Update
Once the 1 Star review was noticed Customer Service got in contact. The agent I was dealing with was helpful in getting a return and refund sorted. Also linking to the correct lids, of which I had to order separate to the return. Thus effectively making the refund null and void due to postage.
2 Stars
Overall not the best experience.
On a positive note
Quick easy purchase and delivery.
7 July 2026
Reply from Plastic Box Shop
Hello Scott,
I'm sorry to hear about the issue with your order. I've had a look and I can't find any emails from you at all under the email address from your order so we're concerned you've emailed the incorrect email address as we also only have the one email address (there's no separate customer service and main shop email address). I've sent you an email directly to the email address on your order if you could get back to us so we can look into this for you.
Update: After speaking with you over email, we confirmed that one of the contact emails/numbers you had was actually not for us, but for a different company which was why it was being unanswered, but the other contact email you had was an unused email that was incorrectly linked on the Shopify receipt - we've passed this on to IT to update so we can only apologise for the issue with some of the emails going unread.
For the lids, as you'd unfortunately ordered the incorrect lids rather than us sending the wrong lids, we were unable to offer a free collection, but we did advise the correct lids and offered a collection or for you to return them via your own courier which may have been cheaper.
We're sorry we were unable to provide a great experience on this occasion, but we're pleased we've managed to get this sorted for you and you've now got the correct lids.
Kind Regards,
PBS TEAM
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