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Plastic Box Shop Reviews 

21,593
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 617 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally fast delivery service and the intuitive website that makes finding exact measurements very simple. Consumers are consistently thrilled with the sturdy quality of the plastic storage boxes and garden containers they purchase. However, some reviewers were not happy with receiving damaged items or cracked lids caused by rough transit conditions. A few other people also felt that certain lid clasps were tricky to open, or experienced occasional minor delays. Despite these isolated setbacks, customers truly appreciate the prompt support and fast replacements provided by the helpful team.

What people talk about most

Product

Reviewers highlight deep satisfaction with the product, frequently praising the excellent quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very quick dispatch... See more

Quality

Customers consistently note positive experiences with quality, frequently highlighting that the items are... See more

Order

People report positive experiences with order, frequently highlighting the user-friendly website, fast... See more

Service

Customers had positive experiences with service, expressing widespread satisfaction and highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Often, a box of a particular size is required, and the Plastic Box Shop website allows you to search according to size and find what you need easily. On this occasion, I needed a height that woul... See more

Rated 5 out of 5 stars

Being able to search for a box via its internal and external measurements makes it so much easier to find something that will work for whatever space or project that I have in mind. Great website, e... See more

Rated 5 out of 5 stars

Plastic Box Shop had the box lids I needed, well-priced and in stock. Website easy to use. Order communication and fulfilment excellent. Delivery as expected. I hope they'll have something even bigge... See more

Rated 5 out of 5 stars

Your delivery people are always during time that’s notified and are also polite. They make sure parcels are not too heavy for me as an older person



Company details

  1. Office Supply Store
  2. Household Goods Wholesaler
  3. Plastic Products Supplier
  4. Plastic Wholesaler

Written by the company

Plastic Box Shop is the direct-to-consumer e-commerce store of The Plastic Box Company Ltd, part of What More UK Ltd — one of the UK's leading manufacturers of plastic storage boxes and home of the Wham, Baker & Salt, BetterWare and PushPan brands. We supply individuals, businesses, schools, colleges and the NHS with the UK's widest range of plastic storage boxes, shipped direct from our manufacturing site in Padiham, Lancashire. Our customer service team is based in Northallerton, North Yorkshire, and can be reached on 01609 760773 or sales@plasticboxshop.co.uk. With over 21,000 verified Trustpilot reviews and a 4.9 rating, we're proud to be ranked the UK's #1 Household Goods Wholesaler, #1 Plastic Products Supplier and #1 Plastic Wholesaler on Trustpilot.

Plastic Box Shop

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

22K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(21,593)

608 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Service

There was a problem with some of my items which was not the fault of the Plastic Box Shop but they went above and beyond to resolve my issue.... very happy with then

5 August 2026
Rated 5 out of 5 stars

Great Products & Service 10/10!....

I purchased the Wham Crystal Boxes in Dusky Orchid colour and I couldn’t be more pleased with my purchase! They stock great products at competitive prices, and my order was dispatched with overnight delivery. Claire in Sales was also very helpful and friendly. I’ll definitely be returning when I need more. 10/10!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Hassle-free ordering & delivery

Hassle-free ordering & delivery; everything came on time and is exactly as we'd ordered. The customer service team were helpful too when I had a query on tracking. Will be using again when we need extra boxes!

31 July 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, exactly what we wanted, delivered in a timely fashion and really nice products. Would happily purchase again as required.

1 August 2026
Rated 5 out of 5 stars

All round great experience!

Very easy to use the website, so I could get exactly what I needed. The order was delivered very promptly too. If I need. Ore storage options I know exactly where I’m getting them from!

30 July 2026

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