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Plant Addicts Reviews 1,901

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,346 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the plants, noting they arrive healthy, beautiful, and often more mature than expected. The ordering process is described as simple and easy, with many appreciating the well-designed website and the ability to track their shipments. Reviewers frequently highlight the excellent packaging, which ensures plants arrive undamaged and in perfect condition, often with extra care taken to keep dirt contained. However, some customers also noted occasional issues with delivery, such as plants arriving upside down or with broken limbs, despite clear markings on the box. A few other people also felt that shipping times could be slow, with some orders taking several weeks to arrive, contrary to the generally quick delivery experienced by most. Additionally, some users experienced difficulties with the website's search function, where specific plants did not appear in search results even though the company stocked them.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the health and quality of the plants... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the health and beauty of the plants... See more

Order

People report positive experiences with ordering, finding the process easy and straightforward. Many... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping and timely... See more

Website

Consumers find the website to be a positive experience, often describing it as easy to use and navigate, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just discovered Plant Addicts this spring and I have already purchased several times. The plants arrive healthy and in good condition. I am particularly impressed with their above and beyond honesty... See more

Rated 5 out of 5 stars

I placed my order, received notification of order, and again when shipped. One day's delay, but advised of such, and plant arrived in tip-top condition. Planted into pot yesterday, and caring for it... See more

Rated 5 out of 5 stars

First of all, Plant Addicts had a rose in stock that I couldn’t find anywhere else. Second, the plant arrived quickly, well-packaged and protected and it was full of healthy buds. And third, while I h... See more

Rated 5 out of 5 stars

When I was looking for a rare plant, they had it. Although not in stock at the time, soon after it became available. It was shipped by an East coast grower overnight. Perfectly packed, plant in perfec... See more


Company details

  1. Garden Center
  2. Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

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$5 off your next order

Happy Plant Owners

Promo Codes

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

They had the plant I wanted

They had the plant I wanted. Their communication via emails from the time I placed the order to after receiving the plant has been informative & inviting. I laughed so hard when I first read the name Plant Addicts. I found folks who are addicted to plants & it’s reflected in the company name. I fleurapize (flower therapy). So glad I found this nursery. I like supporting family owned businesses.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Plants are healthy

Plants are healthy. I bought one mountain laurel last year 2025 and it is still healthy even with our strange weather. So this year I ordered more plants; all look healthy. My mountain laurel roots this year not as healthy as the kalimax

10 May 2026
Rated 5 out of 5 stars

Southgate Fushias

Zone 9 - Panama City Beach, FL

Southgate Fushias
I received two small, beautiful and healthy plants. They've been planted in the two corner beds of my fenced backyard and have already grown inches in the very few short weeks they've been in the ground. No buds or blooms yet. I look forward to abundant blooms with subsequent hummingbird and butterfly visits! Thanks for the great service and beautiful, healthy and well-packaged plants.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

First try and very impressed

As I was looking for what I thought are unusual plants for me, when Plant Addicts came in as possible location I decided to give them a try. The Polar Palms I ordered came in record time, well packaged in a secure box and in healthy condition. Being a family owned business is also a plus for me. I look forward to receiving my additional order that I hope to receive soon.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Plant addicts have wonderful native…

Plant addicts have wonderful native Texas plants that are sometimes hard to find, and t they arrive in great condition. All of my Plant Addict plants are already thriving this spring. Just ordered 3 more. Thank you!

16 April 2026
Rated 3 out of 5 stars

I've ordered many plants from Plant…

I've ordered many plants from Plant Addicts this spring and all but two (so far) have arrived in good condition, (more plants on order and hopefully will arrive soon) The two in bad condition do not seem as though they are going to survive. I'll give it a few more days then contact Plant Addict to see if their "guarantee" is valid.

2 April 2026
Rated 5 out of 5 stars

Seldom purchase plants online

I typically purchase my landscaping type plants locally but the two unique ground cover plants I was interested in were not available locally. They have an excellent website and I found the two different plants at Plant Addicts and spent some time going through their customer reviews before deciding to give them a chance. I did Chat with them beforehand to discuss their 100% warranty policy in case I was not satisfied with the plants when they arrived or if they died shortly thereafter. I was comfortable with their response. I ordered 13 plants which all arrived in one shipment within about 6 days.
High temperatures hit the low 80's during that transit time but all 13 plants still looked excellent with plenty of moisture retention. The plants have now been in their permanent location for about a week and doing excellent. I would not hesitate to purchase from this customer focused company again.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

The selection is amazing

The selection is amazing. They provide so much information about plant needs and cultivation. They care about your success. When the plants arrived they were robust and in perfect condition. I will purchase from them again for sure.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

You have a crappy website at the final…

You have a crappy website at the final steps. The font is too light. I should not have to re-enter my physical address when already have my billing address and I've checked the box that says my billing address and my shipping address are the same.

9 May 2026
Rated 5 out of 5 stars

Plants were better than expected

Plants were better than expected. When a plant arrived damaged due to the delivery company that mangled the box Plant Addicts replaced it. They do an excellent job with customer service! I am very pleased.

1 May 2026
Rated 5 out of 5 stars

Order arrived quickly and well…

Order arrived quickly and well packaged. Very pleased with quality of plants that were sent. My stump plant looks a little rough (some yellowing and droopy leaves), but I understand these plants are quite sensitive to change in temperature and environment. I'm hoping with a little TLC it will perk back up in s few weeks. No other issues with 4 other plants ordered).

2 May 2026

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