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Plant Addicts Reviews 

2,126
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and health of the plants received, often noting they thrive quickly after planting. The ordering process is described as smooth, with efficient shipping and exceptional packaging ensuring products arrive in great condition. Many people also highlight the responsive and helpful customer service, appreciating their support and commitment to making things right. However, some customers also noted issues with plants arriving damaged or even dead, sometimes due to poor handling during transit. A few other people also felt that the plant size or quality did not always meet their expectations upon arrival.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent condition, health, and... See more

Quality

People report positive experiences with quality, consistently noting that plants arrive in excellent, healthy... See more

Order

Customers consistently note positive experiences with the ordering process, highlighting its ease and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and timely arrival... See more

Customer service

Consumers find customer service to be exceptional, with many reviewers highlighting the responsiveness, care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The plants that I ordered arrived in excellent condition, and despite some delay before I planted them, they immediately showed their approval with blooms. I thought that the price was reasonable, an... See more

Rated 5 out of 5 stars

From start to finish, Plant Addicts is a great company, recommended to me by a plant-loving friend. The first time I ordered lilacs, I was astounded when the large boxes stood in my driveway, delivere... See more

Rated 5 out of 5 stars

This is a great company to check if you want to locate unique plants that are sometimes difficult to find. The ordering process works smoothly and plants are shipped quickly. Careful attention is paid... See more

Rated 5 out of 5 stars

JM was professional and courteous throughout the process. She kept me updated at every step and was quick to remind me with follow-ups that were neither intrusive or wasted.


Company details

  1. Garden Center
  2. Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

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Happy Plant Owners

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,126)

1,323 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Quality, Great Service

I had been searching high and low for milkweed plants. I recently moved and had to leave the ones I had there behind. And this is a plant I feel strongly about having in my garden.
I received my order of two plants this afternoon and both are in very good condition, and I am confident these will both thrive.
I know I will return to Plant Addicts whenever I'm looking for a new treasure to grow my garden.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Wow!!!

Wow!!!
The Rhododendron I ordered was huge and in excellent condition. Packaging, communication, and delivery time were exceptional as well.
First time buyer and found my new favorite online nursery.

1 June 2026
Rated 4 out of 5 stars

Good experiences multiple times

Any minor hesitation between order and issuing a tracking number is temporary-- once the tracking number is issued, things happen quickly. Several deliveries arrived faster than the tracking system can keep up. I've made four orders now... good after- delivery tips for one that came loose in the box and I was a bit concerned. Plant sprung right back and is doing fine.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time I purchased…

This is the second time I purchased plants from your nursery. The plants arrived in good condition and well packaged. I had some issues with my first order, but your team was very helpful and responsive. They took care of the issue. If I’m being honest, I think your prices are on the high end and that limits my ability to purchase more from you.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Encore Azaleas

My encore azaleas arrived in a reasonable amount of time in excellent condition. I planted them, and they’re still doing very well.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Plant Addicts

Great experience with Plant Addicts. They were easy to del with. My plants were very well packaged and arrived faster than I thought they could. They are beautiful and are blooming now. Many thanks!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

5 Stars

5 Stars - I am absolutely blown away by these Kaleidoscope Mountain Laurels!

I ordered 7 plants earlier this spring and from the moment they arrived I knew I had made the right choice. They came packaged beautifully, in perfect condition, and were clearly healthy and well cared for. Shipping was fast and every single plant arrived ready to go in the ground.

I planted them along the north side of my house in late April and they took to their new home immediately. Within days I could see new growth pushing and the plants have been thriving ever since.

The most exciting part? They are blooming in their very first year! I was not expecting that at all and it has completely exceeded my expectations. Those stunning pink blooms are absolutely gorgeous and everything I hoped they would be.

If you are considering ordering from Plant Addicts, do it. The plant quality is exceptional, the shipping is reliable, and the results speak for themselves. I will be a returning customer without question.

Highly recommend! 5 stars all the way! ⭐⭐⭐⭐⭐

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Candy corn plant

They had the plant I wanted which is hard to find and they warranty it. I bought two candy corn plants from a different company last year. One for me and one for my sister in law and they both developed a black fungus and died. We live in different cities.

4 June 2026
Rated 5 out of 5 stars

See my review

See my review. Thank you for sending the most beautiful fig tree I have ever received and in the best conduit I have ever received from any nursery in the last 5 years !!!

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Having purchased several items now from…

Having purchased several items now from Plant Addicts, I can honestly say I wish I was just starting out with my gardens. I had a yr old Sensation Lilac planted but when it bloomed, it was not the correct color. That was May 28th. A replacement arrived in Maine today, June 3rd. It is in excellent condition. Thanks much for the speedy replacement. Great service!

3 June 2026
Unprompted review

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