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Plant Addicts Reviews 1,886

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,346 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the plants, noting they arrive healthy, beautiful, and often more mature than expected. The ordering process is described as simple and easy, with many appreciating the well-designed website and the ability to track their shipments. Reviewers frequently highlight the excellent packaging, which ensures plants arrive undamaged and in perfect condition, often with extra care taken to keep dirt contained. However, some customers also noted occasional issues with delivery, such as plants arriving upside down or with broken limbs, despite clear markings on the box. A few other people also felt that shipping times could be slow, with some orders taking several weeks to arrive, contrary to the generally quick delivery experienced by most. Additionally, some users experienced difficulties with the website's search function, where specific plants did not appear in search results even though the company stocked them.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the health and quality of the plants... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the health and beauty of the plants... See more

Order

People report positive experiences with ordering, finding the process easy and straightforward. Many... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping and timely... See more

Website

Consumers find the website to be a positive experience, often describing it as easy to use and navigate, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just discovered Plant Addicts this spring and I have already purchased several times. The plants arrive healthy and in good condition. I am particularly impressed with their above and beyond honesty... See more

Rated 5 out of 5 stars

I placed my order, received notification of order, and again when shipped. One day's delay, but advised of such, and plant arrived in tip-top condition. Planted into pot yesterday, and caring for it... See more

Rated 5 out of 5 stars

First of all, Plant Addicts had a rose in stock that I couldn’t find anywhere else. Second, the plant arrived quickly, well-packaged and protected and it was full of healthy buds. And third, while I h... See more

Rated 5 out of 5 stars

When I was looking for a rare plant, they had it. Although not in stock at the time, soon after it became available. It was shipped by an East coast grower overnight. Perfectly packed, plant in perfec... See more


Company details

  1. Garden Center
  2. Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

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PLANT ADDICTS REWARDS

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$5 off your next order

Happy Plant Owners

Promo Codes

Save even more by looking through our current offers!

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New addict here!

This is my first year buying here and it won’t be my last! I have been pleasantly surprised by the quality of plants I received. I did need customer service once and that was a very helpful experience as well.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

I received my hibiscus in perfect…

I received my hibiscus in perfect shape. The shipping container was protective and the external messaging on the box let delivery folks know that it needed special treatment. My plant is gorgeous and loaded with blooms. This is a birthday gift from my sister and it is greatly appreciated.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I’m always iffy about ordering plants…

I’m always iffy about ordering plants online but Plant Addicts is one company I trust to deliver beautiful, healthy plants. My sweetbay magnolias are doing great and now I have a beautiful American Hornbeam to nurture and grow.
This company has great customer service and they ship with utmost care.
I’ll be a repeat customer for life!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great supplier

They had exactly what I was looking for, both times I looked. I was able to use rewards points from my first purchase to help with the second, & I know their packaging is very protective. Chat was immediately responsive to my questions too. I like the newsletter, and their Tees are funnee!

19 May 2026
Rated 5 out of 5 stars

Nice Mother's Day Gift

The hibiscus was beautiful and in good shape. It had several buds on it which are opening soon. It was delivered upside down even though the box was clearly marked on all side "this way up" but fortunately it was ok. The price was very reasonable.

8 May 2026
Unprompted review
Rated 4 out of 5 stars

The first of two roses came…

The first of two roses came immediately—but the second took a little longer—however, the company was more than willing to go the extra mile to get me the second rose. And I have two beautiful roses from the first order to she for it. Great plantsmen!!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Unique varieties

I was happy with the unique varieties I could find. Shipping was a breeze and the bushes I ordered came looking very healthy and happy.

28 April 2026
Unprompted review

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