Amazing presentation, doughnuts and value. We have had Planet Doughnuts regularly and their flavours and the boxes they come in are second to none one. We had some for our sons birthday party an... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Absolutely Fantastic! The colourful menu covering the allergy information was really useful - thank you for that! We have a soya and dairy allergy in the family so this was super helpful. The doughn... See more
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Speedy delivery, packed fabulous with no toppings on the top of the box or anything which is amazing considering they went through the postal system! Huge sizes, 1 doughnut filled my hand almost.... See more
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Excellent doughnuts, they are huge and nice and fresh, lovely flavours and absolutely delicious! Fast efficient delivery. Will definitely be back for more. I purchased on an amazing deal too so very p... See more
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Company details
Written by the company
Planet Doughnut specialises in wholesale and bespoke doughnuts for any occasion, wedding or corporate event. Handcrafted in Shrewsbury, Shropshire.
Contact info
Planet Doughnut Bakery, Knights Way, SY1 3AB, Shrewsbury, United Kingdom
- 01743 664 502
- bakery@planetdoughnut.co.uk
- planetdoughnut.co.uk
4.6
Excellent
209 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Tasty and Surprisingly Cheap
Missing a star purely because of a minor delivery issue.
The doughnuts and communication however were perfect. Incredibly tasty and so cheap, £24 for 6 gourmet doughnuts and free delivery? Spot on.
3 June 2026
Reply from Planet Doughnut
Thank you for taking the time to write a review. We’re sorry there was a minor issue with the delivery, but we really appreciate your understanding and support. We look forward to receiving another order from you soon.
I am a first time order person
I am a first time order person, but the taste and the size is amazing. Highly recommend.
1 June 2026
Reply from Planet Doughnut
First order and already a fan , we knew it! We’re thrilled you loved the taste and were impressed by the size (because bigger really is better when it comes to doughnuts, right?!). Thanks so much for the recommendation, we hope this is the first of many doughnut-filled orders!
Reply from Planet Doughnut
We’re sorry to hear that you were disappointed with the condition of your doughnut wall. As advised, we raised this with our supplier to investigate your concerns, as our doughnut walls are supplied unused and are not opened prior to dispatch. We appreciate you bringing this to our attention and hope the matter has now been clarified.
Amazing donuts
11 May 2026
Reply from Planet Doughnut
Thank you for your review! We are so pleased you love our doughnuts.
Brilliant Customer Service from Alice & Ari!
We were looking to organise the delivery of 26 boxes of donuts to customers across different addresses, all personalised to celebrate the business’s 35th anniversary. From start to finish, the service was brilliant.
I had continuous communication with Alice Turnbull, who was incredibly quick and helpful in finding the best design options for the donuts, as well as organising efficient delivery to all of our customers. I also worked with Arianna Beach, who sent over a fully edited video of the donuts being created for our social channels, along with some great images.
All of the donuts arrived with handwritten notes, which added such a personal touch. We did have one issue where we had accidentally provided the wrong delivery address for a customer, but the team were really quick to sort it and arrange redelivery straight away.
Super happy and impressed with the customer service throughout, and we’d 100% use them again for any future donut needs. Thank you Alice & Ari!
13 May 2026
Unprompted review
Reply from Planet Doughnut
Thank you so much for such a fantastic and detailed review. It was an absolute pleasure being part of your company’s 35th anniversary celebrations, and we’re thrilled to hear that everything from the personalised doughnuts and handwritten notes to the deliveries and social media content came together so well.
We’ll be sure to pass your lovely comments on to Alice and Arianna, they’ll be delighted to know how much you appreciated their help and support throughout.
We’re also glad we could quickly resolve the delivery address mix-up and get the replacement arranged for you. Thank you for trusting us with such a special project, and we’d absolutely love to work with you again for your future doughnut needs!
Excellent service
Excellent service. Selection is amazing and always updated. Love how you can choose to have your order delivered at a later date, very handy!
6 May 2026
Reply from Planet Doughnut
We’re thrilled you love our ever-changing selection, we do like to keep things fresh and new in our offerings.
We’re also so pleased you find the option of being able to schedule your delivery for a later date handy. We know life can be busy, so being able to plan your doughnut delivery is a little bonus! 💛
Thanks again for your support and for taking the time to write a review.
Planet Donut are great
Planet Donut are great. I was sending a box of goodies to my bestie for her birthday. I'd made a mistake on the online form and they kindly called me to check the details. The donuts arrived early the next day and were delicious, as per usual. Thank you 😊
12 May 2026
Reply from Planet Doughnut
We’re delighted we could help make your bestie’s birthday extra sweet. We’re glad that our team spotted the little issue on your order and could make it right.
Thank you for choosing Planet Doughnut for this special occasion.
Stunning!
Delivered on the day requested. The recipient messaged me one word 'STUNNING!'. When I spoke to him later he said they looked amazing and they were very much looking forward to sampling them. Thank you for a great experience.
12 May 2026
Reply from Planet Doughnut
We absolutely LOVE a one-word review like “STUNNING!”, we’ll happily take that! We’re so pleased they loved the doughnuts and they made such a great first impression.
Thank you for choosing us to deliver a little doughnut happiness. 🍩
Amazing as always!!
Amazing as always!!! Always a hit with the team at work.
Delivery on time and quick
11 May 2026
Reply from Planet Doughnut
Thank you for your review! We are so pleased the doughnuts go down well with you and the team! Look forward to seeing another order from you soon.
The doughnuts were lovely and very well…
The doughnuts were lovely and very well presented. I couldn't fault them. The only issue I had was with the courier as the box was damaged but luckily the extra cardboard was there as the doughnut were protected
5 May 2026
Reply from Planet Doughnut
We’re delighted to hear that you enjoyed the doughnuts, however we’re sorry to hear that the courier caused some damage to the outer box, but we’re glad the additional protective packaging helped keep your doughnuts safe and sound! 💛
We’ll certainly take your feedback on board and raise the delivery concerns with our courier. Thank you for your support!
I absolutely love the doughnuts
I absolutely love the doughnuts. And additionally, the card I was given was hand-written! This was a very personal touch and is amazing! :)
1 May 2026
Unprompted review
Reply from Planet Doughnut
Thank you so much for taking the time to write a review. We’re absolutely delighted that you loved the doughnuts and that you liked the handwritten card, We think it’s the little personal details that make a gift even sweeter. Look forward to having another order from you soon.
Handwritten notes!!
I ordered a box of doughnuts for my long distance partner’s birthday, and they were a hit. The doughnuts themselves were excellent, but what really stood out was that they handwrote the note I’d added to the gift box.
Being in a long distance relationship means relying on commercial services for things you’d love to do yourself, like baking sweet treats and writing personal notes. The fact that they took the trouble to handwrite that note made such a difference to the whole gift. It really showed.
The box was also dispatched and arrived exactly on the date I’d chosen. My only regret is not discovering them sooner.
30 April 2026
Reply from Planet Doughnut
We’re so happy we could help deliver a little bit of sweetness across the miles for such a special birthday!
And yes… we’re big believers that handwritten notes just hit differently💕 We’re delighted that this little personal touch helped make the gift feel that bit more special, even from afar.
Here’s to many more long-distance doughnut deliveries! 💕
Not bad
Not bad. Had some of there delivered to me and whilst i could tell that these are not what i class as "high end" doughnuts,i thought they could make more effet in design.
overall. Not bad.
Monty
13 April 2026
Unprompted review
Reply from Planet Doughnut
Hi Monty, thanks for taking the time to leave your feedback, we really appreciate it.
We’d love to look into this a bit further for you and understand which order you had. Could you share your order number with us when you get a chance? That way we can check exactly which doughnuts you received and take a closer look at your comments on the design!
Reply from Planet Doughnut
Thank you so much for your lovely feedback! So glad you enjoyed the doughnuts. Hope to see another order from you soon.
Reply from Planet Doughnut
Thank you so much for your lovely feedback!
We're glad to hear that you had great service and communication from the team, and that you enjoyed the doughnuts- mmmm indeed!
Hope to treat you again soon!
Delivered on time
Delivered on time, great quality as always. Love the easter themed donuts.
2 April 2026
Reply from Planet Doughnut
Thank you so much for your kind words!
We’re really pleased to hear everything arrived on time and that you enjoyed the doughnuts , especially the Easter range 🐣 We had a lot of fun creating those!
Excellent delivery Dounuts brilliant
Excellent delivery Dounuts brilliant. Thank you. 😇😇😇😇😇😇
1 April 2026
Reply from Planet Doughnut
Thank you so much for your lovely review!
Hope to see another order from you soon.
Easter gift to…
Wanted to send an Easter gift to Yorkshire and the ordering, delivery etc were excellent and the doughnuts were still delicious and fresh!
1 April 2026
Reply from Planet Doughnut
Thank you so much for your lovely feedback!
We’re really pleased to hear the ordering and delivery process was smooth, they truly were the perfect for an Easter gift 🐣
We hope to help you send another treat again soon!
Reply from Planet Doughnut
Thank you so much for taking the time to write a review!
We’re really glad you found the ordering process easy and that your doughnuts arrived quickly and even happier to hear you thought they were amazing (delish is what we like to hear! 😄)
Hope to see another order from you soon.
We received a dozen donuts .They all…
We received a dozen donuts .They all had a musical theme .
They weee fresh and delicious and a great size .
We will be ordering more for ourselves 😋
13 March 2026
Unprompted review
Reply from Planet Doughnut
Thank you so much for the review.
We’re so glad you enjoyed the song names for each doughnut!
We’ll look forward to treating you again soon when you order your next box!
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