PlacidWay Medical Tourism Reviews 

167
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally helpful staff, clear communication, and prompt responses regarding medical treatments abroad, making the entire process smooth and stress-free. People deeply appreciate the detailed explanations provided, professional coordination, and the intuitive platform that simplifies finding reliable international healthcare options. Some reviewers were not happy with communication gaps, noting specific instances where replies were severely delayed or ongoing support was completely missing after procedures. A few individuals also mentioned experiencing frustrating difficulties when trying to reach representatives or obtain timely assistance during their medical journey.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional dedication,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt, clear, and reassuring communication... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the tailored support and... See more

Response time

Reviewers highlight high satisfaction regarding response time, expressing appreciation for the prompt replies... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is intuitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Getting a hip replacement in India as an American felt really daunting at first, but PlacidWay made the whole thing so simple. They helped me find an amazing hospital and a great doctor, and set up al... See more

Company replied

Rated 5 out of 5 stars

It’s a very good interactive session with Dr sir . Pl share me details of quote if available and other details as so that we can do required test and proced further

Company replied

Rated 5 out of 5 stars

Tania made me feel like I was important enough to be considered for my humanity and not just my pocketbook. People like Tania have a tendency to move up in the ranks not only because they are sharp... See more

Company replied

Rated 5 out of 5 stars

The staff was responsive enough to answer all my questions including the basic ones like what should I be carrying, what would be safe and all. It started from the quote submission and ended until the... See more

Company replied


Company details

  1. Physician Referral Service
  2. Health Consultant

Written by the company

PlacidWay is a global medical tourism platform that helps patients make informed, confident healthcare decisions. Since 2007, we've built a trusted network of 2,000+ accredited hospitals and clinics across 60+ countries, where patients can explore specialties such as dental care, cosmetic surgery, orthopedics, regenerative medicine, and fertility treatment with transparent pricing and the freedom to choose the right provider. Via virtual consultations, we connect patients directly with providers, allowing them to ask questions and proceed with confidence. Committed to accessible care, PlacidWay helps patients save up to 70% on treatment, avoid long wait times, and access procedures unavailable locally backed by personalized support at every step.


Contact info

4.8

Excellent

TrustScore 5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(167)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I dont think these reviews are real

I dont think these reviews are real. Leads are cheap, but they are sold too many other doctors, "patients" have no real interest and is just a waste of time to chase them. pay one year in advamce, no cusmtomer serice, no one to talk to.

4 March 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Dr. Goodman Staff,

Thank you for your feedback. We are genuinely sorry to hear that your experience has not met your expectations. At PlacidWay, we strive to connect doctors with patients who are genuinely interested in their care. We understand your frustration with the leads, and we take your concerns seriously. Our team works hard to improve the quality of the leads, and we are committed to providing support when it's needed.

It’s concerning to hear that you felt there was no one to talk to, as customer service is a priority for us. Please reach out to us directly at [info@placidway.com] so we can resolve these issues and work toward improving your experience.

Best regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Prompt & very professional

Very professional and dedicated

28 February 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Shuja,

Thank you for your feedback, Shuja! We are so glad to hear that you found our team prompt and professional.

At PlacidWay Medical Tourism, we are dedicated to making the process of finding quality healthcare as smooth and efficient as possible. Knowing that our commitment to service made a difference in your experience is truly rewarding for us.

If you have any more questions or need further support in the future, we are always here to help.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

You provide an incredible service

You provide an incredible service. Thank you. 🙏🏻

5 March 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Sahil İmanov,
Thank you for your kind words, Sahil İmanov! We are so happy to hear that you found our services helpful.

At PlacidWay Medical Tourism, our main goal is to make sure you can easily find and connect with the high-quality medical care you need. Your appreciation means a lot to our team and keeps us motivated to provide the best support possible.

If you ever need more information or further assistance with your medical journey, please feel free to reach out to us anytime.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Compassionate medical team

The medical team was compassionate and willing to answer my questions. I'm looking forward to my pending surgery.

18 July 2025
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Zandile,

Thank you for sharing your experience with us! We are so glad to hear that you felt supported and that the medical team took the time to answer all of your questions with such care.

At PlacidWay Medical Tourism, we know how important it is to feel confident and informed before a procedure. We are excited for you as you move toward your surgery and will be here to support you throughout the rest of your journey. If any other questions come up while you wait, please feel free to reach out to us.

Regards,

PlacidWay Medical Tourism

Rated 5 out of 5 stars

Good service i got every information…

Good service i got every information i need

2 February 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Ihssan Elmoumen,

Thank you so much for your feedback! We’re delighted to hear that the process was easy and that you received all the information you needed.

At PlacidWay Medical Tourism, our goal is to make your medical journey as smooth, transparent, and stress-free as possible. Helping you feel confident and well-informed is always our top priority.

If you ever have questions or need support in the future, we’ll be more than happy to assist you.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Excellent work and pleasant experience with placidway

Working with Placidway was a pleasant successful experience. It may have taken long time and a lot of patience to get to the first patient to operate but the personal support and excellent customer service and understanding from both parties has achieved the goal of the patient for a successful operation and perfect preoperative and postoperative care at a well known world Center for male surgery. We look forward to for a contentious mutual cooperation for the sake of our patients‘ satisfaction.
Dr.med. Aref Elseweifi
masculine
Berlin, Germany

23 February 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Dear Dr. Aref Elseweifi,

Thank you for sharing your experience with us. It is a pleasure to hear from a professional of your standing. We truly appreciate your patience and dedication throughout the process of coordinating care for your patient.

At PlacidWay Medical Tourism, we understand that high-quality results often require careful coordination and strong communication between all parties. We are glad that our personal support and customer service met your expectations and helped facilitate a successful operation at a world-class center. Ensuring that patients receive top-tier preoperative and postoperative care is exactly what we strive for.

We share your enthusiasm for our ongoing cooperation and look forward to working together to provide many more patients with excellent medical outcomes and satisfaction.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Iam happy to talk with the…

Iam happy to talk with the representative

19 February 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Rey Gauiran,

It is great to hear that you had a positive experience speaking with our team! At PlacidWay Medical Tourism, we believe that clear and friendly communication is the foundation of a successful medical journey.

Our representatives are always here to listen to your needs and help you find the best care options available. If you have any more questions or need further guidance as you move forward, please feel free to reach out to us again.

Regards,
PlacidWay Medical Tourism

Rated 4 out of 5 stars

I got a very well ,timely response…

I got a very well ,timely response about treatment of my disease.

15 November 2025
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Syed Athar Shah,

We are very glad to hear that you received such a quick and helpful response regarding the treatment for your condition. At PlacidWay Medical Tourism, we understand that when it comes to your health, getting timely information is essential for peace of mind.

Our team is dedicated to making sure you have all the details you need to make informed decisions about your medical care. If you have any more questions or if there is anything else we can do to support your journey, please don't hesitate to get in touch.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Very nice and helpful correspondence…

Very nice and helpful correspondence from Placid Way, explaining in detail all that the treatment involved.

18 February 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Nancy,

It is wonderful to hear that you found our correspondence helpful! We know that understanding the details of a medical procedure is a big part of feeling confident in your health journey. At PlacidWay Medical Tourism, we make it a priority to provide clear, thorough information so you know exactly what to expect from your treatment.

We are glad we could help clarify the process for you. If you have any more questions as you move forward, please feel free to reach out to us anytime.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

They have always been responsive in…

They have always been responsive in communicating with me l don't have any complaints about this company Vidya has been very helpful to me she has been very well mannered throughout her letters to me

12 February 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Joseph,

It is great to hear from you! We are so glad that you’ve had such a smooth experience communicating with us.

It means a lot to know that Vidya has been able to assist you so effectively; we will be sure to pass along your kind words to her regarding her helpfulness and professional manner. At PlacidWay Medical Tourism, we strive to make every interaction clear and supportive to ensure you feel confident throughout your journey.

Thank you for trusting us to help you. If you need any further assistance or have more questions as you move forward, please don't hesitate to reach out to us again.

Regards,

PlacidWay Medical Tourism

Rated 5 out of 5 stars

Had a good consultation with the…

Had a good consultation with the doctor. Everything was explained clearly, including the available options, which made it easy to understand and make informed decisions.

12 February 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Kanpur Wale,

Thank you so much for sharing your feedback! We are glad to hear that your consultation went well and that the doctor provided the clarity you needed.

At PlacidWay Medical Tourism, we believe that having all the available options explained simply is the best way to make confident, informed decisions about your health. Making your medical journey easy to understand is always our goal.

If you have any more questions or need further support as you move forward, please feel free to reach out to us at any time.

Regards,

PlacidWay Medical Tourism

Rated 5 out of 5 stars

Excellent experience, thanks to Yasemin.

I want to sincerely congratulate this application, which is extremely well-made, intuitive and very useful. It is clear that it was carefully thought out for users and that it emphasizes quality and efficiency.
A huge plus is the person assigned to help me, Yasemin, who showed professionalism, promptness and exemplary kindness. You rarely come across such well-prepared, involved and truly solution-oriented support.
Overall, an excellent experience, deserving of all praise and recommendations. 👏

9 February 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Valuta Valuta,

Thank you so much for your wonderful feedback! We are happy to hear that you found our platform intuitive and useful for your needs. It is our goal at PlacidWay Medical Tourism to provide a seamless and high-quality experience for every user.

We will be sure to share your kind words with Yasemin. We take great pride in our team’s professionalism and promptness, and it is rewarding to know that her solution-oriented support made such a positive impact on your journey.

We truly appreciate your recommendations and are here for you whenever you need further assistance.

Regards,

PlacidWay Medical Tourism

Rated 5 out of 5 stars

It was a great experience

It was a great experience and everyone was extremely friendly. Everyone made sure I was seen quickly and efficiently.

9 February 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi AJ,

Thank you for sharing your experience! We are so glad to hear that you had a great time and that our team’s friendliness made a positive impression on you.

At PlacidWay Medical Tourism, we know how important it is to feel supported and cared for, which is why we prioritize getting you the medical attention you need quickly and efficiently. Providing a smooth, professional journey is what we strive for every day.

If you ever need further assistance or have more questions in the future, please feel free to reach out to us.

Regards,

PlacidWay Medical Tourism

Rated 5 out of 5 stars

The customer care and advise

The customer care and advise
The quick response to questions..
Very informative...

27 January 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Marriam Jasat,

Thank you so much for your kind words! We are glad to hear that you found our customer care and advice so helpful.

At PlacidWay Medical Tourism, providing quick responses and informative support is our top priority. We know how important it is to have clear answers when making decisions about your health, and we are happy we could be there for you.

If you have any more questions or need further assistance in the future, we are always here to help!

Regards,

PlacidWay Medical Tourism

Rated 5 out of 5 stars

I am really satisfied with the service

I am really satisfied with the service. Achmad is amazing! He went above and beyond.

2 February 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Jeta,

Thank you so much for your kind words! We are so happy to hear that you are satisfied with the service you received.

It is wonderful to know that Achmad was able to help you and go above and beyond to meet your needs. At PlacidWay Medical Tourism, we take great pride in our team’s dedication to providing exceptional support and making sure every patient feels cared for.

If you have any further questions or need assistance in the future, we are always here for you!

Regards,

PlacidWay Medical Tourism

Rated 5 out of 5 stars

I highly appreciate the big efforts the…

I highly appreciate the big efforts the medical customer service is doing and many thanks to the outstanding help done by Yasmine. I would never hesitate to rocommend the center because they are really patient with the clients and ready for any inquiries.

4 February 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Maithem Abass,

Thank you so much for your kind words! We are glad to hear that you had such a positive experience with our medical customer service team.

It is wonderful to know that Yasmine provided such outstanding help. We take great pride in being patient and ready to answer any inquiries, as we want every person who connects with PlacidWay Medical Tourism to feel fully supported. Your recommendation means a lot to us, as we strive to make high-quality medical care accessible and stress-free.

If you ever need further assistance or have more questions in the future, we are always here for you!

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Professionals

2 February 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Razvan Dan Papoe,

Thank you for your feedback! We are glad to hear that you found our team to be professional.

At PlacidWay Medical Tourism, we pride ourselves on maintaining high standards of professionalism and expertise to ensure you receive the best possible guidance for your medical needs. Connecting you with quality care is at the heart of what we do.

If you have any further questions or need assistance in the future, we are always here for you!

Regards,

PlacidWay Medical Tourism

Rated 5 out of 5 stars

Very please very professional and…

Very please very professional and precise competitive offers and good service

30 January 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi David Thorne,

Thank you for sharing your experience! We are so glad to hear that you are pleased with our service and found our team to be professional and precise.

At PlacidWay Medical Tourism, we work hard to provide competitive offers and clear information so that you can find the best value for your medical care. Ensuring a high standard of service for every patient is our top priority.

If you have any further questions or need assistance in the future, we are always here to help!

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Without PlacidWays I couldn't have…

Without PlacidWays I couldn't have found the adequate stem cell treatment. I was trying to find some possibilities in Turkey (because this option was financially acceptable for me) but unsuccessfully. Either nobody replied, either after having sent all my documentation to Liv Hospital, there was no answer. Then PlacidWays offered the option in Bratislava, which is near Croatia. Very kind and professional PlacidWay agent Vidya coordinated everything and helped me a lot, always with promt replies and solutions. The team from Cell Center Bratislava is extaordinary professional and kind.

16 January 2026
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Gordana,

Thank you so much for sharing your story! We are incredibly happy that we could help you find the right stem cell treatment after your initial difficulties.

It is wonderful to hear that Vidya was able to step in with the prompt replies and professional coordination you needed to find a great option in Bratislava. At PlacidWay Medical Tourism, we take pride in connecting our patients with extraordinary teams like the one at Cell Center Bratislava, especially when local or previous options haven't worked out. We always strive to find the best fit for our patients' medical and financial needs.

We wish you all the best with your recovery, and if you ever need further assistance or have more questions, we are always here for you!

Regards,

PlacidWay Medical Tourism

Rated 5 out of 5 stars

A Life-Changing Experience with PlacidWay – Highly Recommended!

Hi, I’m Shams, and I recently had the chance to undergo stem cell therapy for diabetes in Mexico, with the help of PlacidWay. I can honestly say it was an amazing experience from start to finish.

From the very first moment I reached out to PlacidWay, the team was incredibly supportive. Vidya, in particular, was a lifesaver. She guided me through every step of the process, answering all my questions and addressing my concerns. At first, I was nervous about seeking treatment abroad, but Vidya’s expertise and her dedication to making sure I felt comfortable really made a huge difference.

The treatment itself went incredibly smoothly. The medical team in Mexico was top-notch—professional, knowledgeable, and made me feel safe throughout the whole process. From the initial consultations to the follow-up care, everything was well-organized and stress-free, thanks to PlacidWay's support.

Thanks to Vidya and the entire PlacidWay team, this wasn’t just a medical procedure—it was a life-changing journey for me. I’m so grateful for the chance to improve my health, and I wholeheartedly recommend PlacidWay to anyone considering medical tourism, especially stem cell therapy. Their genuine care, professionalism, and support made all the difference.

Thank you, PlacidWay!

24 June 2025
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Shams ur Rehman,

Thank you so much for sharing your story! We are truly moved to hear that your journey for stem cell therapy in Mexico was such a life-changing experience for you.

It is wonderful to know that Vidya was there to support you every step of the way. We understand that seeking treatment abroad can feel overwhelming, and we take great pride in our team’s ability to provide the expertise and comfort needed to make the process stress-free. At PlacidWay Medical Tourism, our mission is to connect you with top-notch medical professionals and ensure that every detail—from the initial consultation to the follow-up care is handled with the highest level of professionalism.

We are so grateful for your kind recommendation and are happy we could be a part of your health journey. If you ever need further assistance or have more questions in the future, we are always here for you!

Regards,
PlacidWay Medical Tourism

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