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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, highlighting their availability and detailed explanations. The service is frequently described as excellent, efficient, and quick, with many appreciating the proactive approach and the ease of the overall process in finding suitable accommodation or managing properties. However, some people were dissatisfied with specific aspects of the service, mentioning issues with contract amendments and a lack of clear explanations from the agency. A few reviewers also reported experiencing unprofessional communication from a staff member during a phone call.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the team for being friendly, helpful,... See more

Service

Users describe positive interactions with service. Many customers found the service amazing, with people... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finding a flat for the summer was very helpful and the service was quick. Special thanks to Laura, my housing agent, who was very kind and responsive when answering questions. I will miss the property... See more

Rated 5 out of 5 stars

We have been with Pisoria for over 8 years. We received very good service on all fronts. They are friendly, proactive, and sort out all problems

Rated 5 out of 5 stars

Really a life saver! Especially considering it’s August. My agent Bernardo was always available, professional and helpful - made finding a new place a lot easier!

Rated 5 out of 5 stars

After a long, dreadful search for the place, I came across this agency and finally managed to secure a place :) Bernardo was super helpful, answered all my questions and helped me through the whole pr... See more


Company details

  1. Property Management Company

Written by the company

Pisoria offers flats and flatsharing accommodation across London. Uniquely, Pisoria provides a full service to its tenants for a simple, single monthly fee. - All bills are included; - All properties come with fast-speed wifi broadband; - All properties have a cleaning service; - Additional furniture will be added at your request; - Most flats come with a wall-mounted flat screen TV; - No need to use an estate agent, so no need to pay a finders fee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great

Nicole was super fast to get a viewing and really helpful with the questions I had. She promptly get back with pending information and solutions. All the process was quick and diligent, I appreciate it!

6 March 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Pisoria. Poor communication, unexpected charges, and unprofessional handling of property access. Cleaning standards were low, yet tenants were asked to pay excessive amounts without proper notice. I would not recommend this agency based on my experience.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not rent from Pisoria

I am currently renting a room that was advertised on Pisoria’s own website as having an “ensuite/private bathroom.” After moving in, I discovered that the bathroom shared with other tenants. This was never made clear before signing, and I only realised after arriving from overseas.
The room itself was not clean when I moved in (cobwebs, hair, fake eyelashes, mould, and damaged furniture), and despite raising these issues multiple times — and copying their maintenance team and staff directly — I have had no proper resolution or follow-up. I have since repeatedly asked for an amendment to my contract to insert a six month break clause which they refuse to do. They even tried to convince me that me that at the early surrender clause in the written contract is a (traditional mutual) break clause.
This all very disappointing as I approached the tenancy in good faith but clearly Pisoria's ad was the very least intentionally misleading and they lack integrity.

5 November 2025
Unprompted review
Pisoria logo

Reply from Pisoria

Hi Aaliyah,

I'm sorry to read your review, and to hear about your dissatisfaction, and I would like to investigate and try to resolve this issue for you.

I am not sure who you have been trying to contact to bring up this issue previously as I have not personally seen your communications about this.

Please could you drop an email to lettings@pisoria.com. I will pick this up for you, investigate, and try to find a resolution for you.

Regards,

Alex

Rated 4 out of 5 stars

Didn't buy but still a great experience

Had a great house-searching experience with Bernardo. It was myself and my friend looking for a 2/3 bed. As well as that, we were looking in a very specific area and with a very unique tenancy length. With all these criteria, Bernardo was still able to find many places that were within the area and for the tenancy length that we were looking for. Although we weren't able to rent with them due to personal reasons that came up, we still had a great time with them.
All-in-all, a solid experience.
Would highly recommend.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

After a long, dreadful search for the place, I came across this agency and finally managed to secure a place :) Bernardo was super helpful, answered all my questions and helped me through the whole process.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Really a life saver

Really a life saver! Especially considering it’s August. My agent Bernardo was always available, professional and helpful - made finding a new place a lot easier!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Flat for the summer

Finding a flat for the summer was very helpful and the service was quick. Special thanks to Laura, my housing agent, who was very kind and responsive when answering questions. I will miss the property as it was an excellent accommodation.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience so far

From start to finish, Zak kept me in the loop with everything I needed to do as I moved in. Any issues with my room have always been sorted out and the cleaning of the mutual areas in a nice touch.

27 September 2023
Unprompted review
Rated 5 out of 5 stars

My experience at Pisoria was so great

My experience at Pisoria was so great! Everyone is very kind and happy to help you out in your research for a new home.
Zakaria was my agent and even though I’m quite picky, he was able to find the perfect match for me.
Thank you so much for all your effort!
I highly recommend Zakaria as an agent, he will for sure find the best room for you!

27 September 2023
Unprompted review
Rated 1 out of 5 stars

I'm writing to warn others about an…

I'm writing to warn others about an unfortunate experience I had with Pisoria]. I lost a holding deposit of £250 due to what I see as their vague instructions. They asked for any adverse credit history to be disclosed before a reference check. Naturally, I informed Vouch, their appointed third-party for such checks. To my surprise, the agency didn't recognize this and decided to pocket the deposit, citing I should've informed them directly.

It cost me £250 to learn that Pisoria may not be as transparent or straightforward as one might hope. Proceed with caution and get every single detail clarified if you decide to engage with them.

20 September 2023
Unprompted review
Pisoria logo

Reply from Pisoria

Hello Georgios,

We uphold a fair and transparent process and as stated in our holding deposit : "If you are unable to, or decide not to take up occupancy, or fail our reference checks (see below), the holding deposit is non-refundable. Any adverse credit history must be disclosed before we commence the referencing process."

You did not disclose your adverse credit history to either the agent or the agency. It's crucial to emphasize that any CCJ you may have had should have been disclosed before engaging with Pisoria, in accordance with the terms of the holding deposit you signed.

Thank you

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