I had a great call with Rafael Salgado. He really helped me wrap my head around the right way to use data fields in Pipedrive. He also took a look at my current processes and automations, and gave me... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Definitely glad our team went with pipedrive, it's the sales-first CRM we have been looking for, not bogged down with busy interfaces we don't need all while being flexible to adapt how we want to org... See more
Company replied
We recently transitioned from HubSpot to Pipedrive. While there were some initial teething issues as we got to grips with a new platform and adapted it to suit our previous CRM setup, we were able to... See more
Company replied
Pipedrive is a clean and intuitive CRM platform that helps keep the sales pipeline organised. But the real peace of mind came from their Customer Success Team. Our Specialist, Jonathan Martins, was a... See more
Company replied
Company details
About Pipedrive
Written by the company
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Contact info
United States
- pipedrive.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an amazing experience with customer service
I had an amazing experience with pipedrive. They are professional, fast, problem solving. I recommend it to everybody I know.
31 July 2026
Unprompted review
Reply from Pipedrive
Hi Chiara,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had such a positive experience with Pipedrive.
Knowing that you found our team professional, responsive, and focused on solving your challenges means a lot to us.
Best regards,
Pipedrive Team
Very fast (human!) response and to the…
Very fast (human!) response and to the point, so I was not left in the dark with my questions at all.
30 July 2026
Unprompted review
Reply from Pipedrive
Hi Wouter,
Thank you for your kind feedback!
We're delighted to hear that you received a fast, helpful, and personal response.
Providing clear answers is something we strive for every day.
Thank you for choosing Pipedrive, and we're always here if you need us!
Best regards,
Pipedrive Team
review of pipedrive
the platform is easy to use and the staff are relatively responsive
31 July 2026
Unprompted review
Reply from Pipedrive
Hi Scarlett,
Thank you for your feedback!
We're glad to hear that you find Pipedrive easy to use and that you've had a positive experience with our team's responsiveness.
We appreciate you taking the time to share your experience and look forward to continuing to support your success with Pipedrive.
Best regards,
Pipedrive Team
Stacey Clarke was excellent
Stacey Clarke was excellent. The training was very helpful, well organized, and easy to follow. She took the time to answer all of our questions and made sure we understood each step of the process. We were able to resolve all of our doubts during the session, and I left feeling much more confident about using the platform. I really appreciated her patience, knowledge, and clear explanations. Highly recommend her training sessions!
30 July 2026
Unprompted review
Reply from Pipedrive
Hi Carolina,
Thank you for your wonderful feedback!
We're delighted to hear that the team provided such a helpful and well-organized training session.
It's great to know that their patience, expertise, and clear explanations helped answer all your questions and gave you the confidence to get the most out of Pipedrive.
Best regards,
Pipedrive Team
Nicolas provided excellent insight into…
Nicolas provided excellent insight into the Pipedrive platform. His professionalism directly contributed to our decision to sign up for the platform.
15 July 2026
Unprompted review
Reply from Pipedrive
Hi Alex,
Thank you for your wonderful feedback!
We're delighted to hear that the team provided valuable insights into the Pipedrive platform and that their professionalism played an important role in your decision to join us.
Thank you for choosing Pipedrive, and we look forward to supporting your success!
Best regards,
Pipedrive Team
Exploring PipeDrive Features with Stacey Clarke
Been using PipeDrive for quite some time but we are further exploring its features specifically creating reports inside it. Stacey Clarke taught the process effectively and with great patience.
30 July 2026
Unprompted review
Reply from Pipedrive
Hi Ellie,
Thank you for your kind feedback!
We're delighted to hear that you've been using Pipedrive for some time and are continuing to explore its features.
It's wonderful to know that the team's patience and guidance helped you better understand how to create reports and get even more value from the platform.
Thank you for choosing Pipedrive!
Best regards,
Pipedrive Team
CRM Review
First is the product. Easy to learn and had the features we were looking for in a CRM tool. The videos were helpful and the trial allowed us to experiment and learn. The meeting with John and support through the trial phase was great. John was very helpful and responsive to all our questions.
27 July 2026
Unprompted review
Reply from Pipedrive
Hi Shawn,
Thank you for your wonderful feedback!
We're delighted to hear that you found Pipedrive easy to learn and that it offered the features you were looking for in a CRM.
It's great to know the videos and free trial helped you explore the platform with confidence.
We're especially pleased to hear about your experience with the team.
It's fantastic to know their support and responsiveness made your trial experience even better.
Thank you for choosing Pipedrive!
Best regards,
Pipedrive Team
I appreciated the various steps that…
I appreciated the various steps that Pipedrive had to get me onboarded to the platform.
30 July 2026
Unprompted review
Reply from Pipedrive
Hi Sara,
Thank you for your feedback!
We're so glad to hear that you appreciated our onboarding process. Our goal is to make getting started with Pipedrive as smooth and straightforward as possible, and it's great to know the guidance along the way was helpful.
Thank you for choosing Pipedrive, and we look forward to supporting your continued success!
Best regards,
Pipedrive Team
Working with Su Pak at Pipedrive
Working with Su Pak, our Customer Success Manager at Pipedrive is an absolute pleasure! She is knowledgable, solution-focused and always eager to help. Pipedrive is also easier to use than other CRMS and works well for our needs.
29 July 2026
Unprompted review
Reply from Pipedrive
Hi Jaclyn,
Thank you for your wonderful feedback!
We're delighted to hear that Pipedrive is a great fit for your needs and that you find it easier to use than other CRMs.
We're especially pleased to hear about your experience with the team.
It's fantastic to know that their knowledge, solution-focused approach, and dedication have made such a positive impact.
Best regards,
Pipedrive Team
Great Customer Service & Eager to Help
The Pipedrive team has been incredibly responsive and helpful throughout our onboarding experience. They have taken the time to answer all of my questions and have connected me with the right resources whenever additional support was needed. I appreciate everyone who has helped along the way and look forward to continuing to use the platform.
29 July 2026
Unprompted review
Reply from Pipedrive
Hi Amanda,
Thank you for your kind feedback!
We're delighted to hear that our team has been responsive and supportive throughout your onboarding experience.
It's great to know you always received the guidance and resources you needed to help you get started with confidence.
We truly appreciate your kind words and look forward to continuing to support you as you make the most of Pipedrive.
Best regards,
Pipedrive Team
Disruptive system and operation
Excellent customer service from my free trial all the way through to activating the plan - I was never left without answers, even after letting them know I would be closing with the basic plan without many licenses. I only needed support once and was promptly assisted. Special thanks to Felipe, who helped me from the very beginning.
29 July 2026
Unprompted review
Reply from Pipedrive
Hi Giovanni,
Thank you for your wonderful feedback!
We're delighted to hear that you had such a positive experience from your free trial through to activating your plan.
It's great to know our team was able to provide timely support every step of the way, regardless of your plan size.
Best regards,
Pipedrive Team
Great overviews
Great overviews, easy to work with and instinctive set-up. Will streamline our processes from multiple tools and excels into 1!
29 July 2026
Unprompted review
Reply from Pipedrive
Hi Baptist,
Thank you for your kind feedback!
We're delighted to hear that you find Pipedrive intuitive, easy to use, and a great fit for bringing your sales processes together in one place.
It's wonderful to know that the platform is helping you streamline your workflow by replacing multiple tools and spreadsheets.
Thank you for choosing Pipedrive.
Best regards,
Pipedrive Team
Pipedrive CSM Support has been exceptional!
Our Lithion Team has been working with one of Pipedrive’s standout Customer Success Managers, Su. She’s helped us to tighten up our internal processes and supported us with overhauling how we approach onboarding and training, which created content that our team actually uses and benefits from.
On the platform side, she knows Pipedrive inside and out! Anytime we need to dig into the CRM for information, or figure out how to build something out the right way, Su guides us through it. What really makes a difference is how she works. She doesn’t wait to be asked, she shows up prepared, stays hands on, and genuinely cares about whether our team is getting value. That kind of attitude is hard to find and easy to notice!
If you’re a Pipedrive customer, and you get Su as your CSM, just know that she will help you get the job done right!
27 July 2026
Unprompted review
Reply from Pipedrive
Hi Joe,
Thank you for your wonderful feedback!
We're thrilled to hear about your positive experience with the team and the impact they had on your team's success.
It's fantastic to know that their guidance has helped strengthen your internal processes, improve onboarding and training, and ensure you're getting the most out of Pipedrive.
Thank you for choosing Pipedrive and for sharing your experience!
Best regards,
Pipedrive Team
Very thorough walk-thru
Very thorough walk-thru. The team explained things well and answered all of my questions!
13 July 2026
Unprompted review
Reply from Pipedrive
Hi Alex,
Thank you for your kind feedback!
We're delighted to hear that you had a thorough walkthrough and that our team was able to explain everything clearly while answering all of your questions.
It's great to know you felt supported throughout the process.
Thank you for choosing Pipedrive, and we look forward to supporting your continued success!
Best regards,
Pipedrive Team
Great service and move away from Hubspot that made sense
Really simple CRM that covers all of our needs- it made a lot of sense for us to move from Hubspot, both from a price and an ease of use perspective. The team at Pipedrive were really responsive and helpful during the migration, and made sure we got everything done on our timeline.
20 July 2026
Unprompted review
Reply from Pipedrive
Hi Scott,
Thank you for your fantastic feedback!
We're delighted to hear that Pipedrive has been a great fit for your team and that the move from HubSpot has provided both ease of use and great value.
It's also wonderful to know our team was able to support you throughout the migration and help keep everything on track with your timeline.
Thank you for choosing Pipedrive, and we look forward to supporting your continued success!
Best regards,
Pipedrive Team
Zach Yakes was excellent
Zach Yakes was excellent from the very start. He reached out almost immediately and we set a meeting to walk me through the platform. He answered my questions succinctly, and took the time to make sure all our data security questions were answered to our team's satisfaction. I wish he could be our rep moving forward--he was extremely responsive. I also like all the video tutorials available. I'll be watching them multiple times just to get the hang of everything.
23 July 2026
Unprompted review
Reply from Pipedrive
Hi Patti,
Thank you for your wonderful feedback!
We're delighted to hear that the team provided such a responsive and supportive experience from the very beginning.
It's great to know they were able to answer your questions clearly and help your team feel confident about your data security needs.
We're also glad you're finding our video tutorials helpful as you get started with Pipedrive.
Best regards,
Pipedrive Team
Helped us step by step and gave us good…
Helped us step by step and gave us good advice.
17 July 2026
Unprompted review
Reply from Pipedrive
Hi Maarten,
Thank you for your feedback!
We're delighted to hear that our team was able to guide you step by step and provide helpful advice throughout the process.
We're glad we could support your journey with Pipedrive and appreciate you taking the time to share your experience.
Best regards,
Pipedrive Team
I almost gave up on into one I rely on however....
I signed up for Pipedrive to build out a CRM system from the ground up, and I'll be honest — in the beginning I was completely overwhelmed. There were moments when I seriously considered walking away from the whole thing. The only reason I didn't is Abhi Chandrasekar.
Over many months of sessions, Abhi was the definition of consistent. He started every single meeting on time, and more than once he stayed well past our scheduled slot because I still had questions. He never made me feel rushed, and he never made me feel like my questions were too basic. Between sessions, he followed up by email with clear, detailed answers and notes I could actually go back to later and put to use.
What stood out most was that he wasn't just clicking through the settings for me — he genuinely taught me. He took the time to make sure I understood why the system worked the way it did, so that I could build it out and maintain it on my own. That's a very different kind of support, and in my experience it's rare.
Because of him, what started as a source of frustration became a system I now use with real confidence. If Pipedrive's onboarding and support are represented by people like Abhi, the company is in very good hands. Thank you, Abhi — I'm truly grateful.
22 July 2026
Unprompted review
Reply from Pipedrive
Hi Eunice,
Thank you so much for sharing your experience!
We're thrilled to hear that, with the team's guidance, what initially felt overwhelming became a system you now use with confidence. It's especially rewarding to know that their patience, dedication, and commitment to helping you truly understand the platform made such a positive impact.
Thank you for trusting Pipedrive, and we're excited to continue supporting your success!
Best regards,
Pipedrive Team
Very valuable review call
I had a very valuable review call with Jonathan Martins from Pipedrive. We reviewed how our company is using the platform, and Jonathan provided insightful recommendations on ways we can get even more value from the tool. The session was informative, practical, and gave us several ideas for improving our workflows and making better use of Pipedrive's features. Great support and a very worthwhile conversation.
27 May 2026
Unprompted review
Reply from Pipedrive
Hi Teresa,
Thank you for your wonderful feedback!
We're delighted to hear that your review session with the team was valuable and provided practical insights to help your team get even more out of Pipedrive.
It's great to know that their recommendations helped you identify new ways to improve your workflows and make better use of the platform's features.
Best regards,
Pipedrive Team
Extremely helpful
Very helpful, insightful and easy to use. Jackson has been patient in explaining and guiding me through the different options available.
20 July 2026
Unprompted review
Reply from Pipedrive
Hi Ziv,
Thank you for your kind feedback!
We're delighted to hear that you found Pipedrive helpful, insightful, and easy to use.
It's wonderful to know that the team's patience and guidance helped you better understand the different options available and made your experience a positive one.
Best regards,
Pipedrive Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.