It is my first time ever writing a negative review.
I feel compelled to share my concerns regarding the lack of professionalism and disregard for my skin's well-being displayed by the owner, whom I had the unfortunate experience of dealing with.
As a regular patron of facial treatments, I have visited numerous clinics in the past, but never before have I encountered such a disappointing and distressing experience. I have a T-zone, very sensitive skin that tends to be acne-prone, and it is crucial for me to receive treatments and use products suitable for my specific skin type.
To my astonishment, during my first visit to PioSkincare, the owner showed a complete lack of concern regarding which products were being applied to my skin. It was evident that she had not bothered to assess my skin type prior to commencing the procedure (:.. she proceeded without even removing my makeup, claiming to "know my skin type" and "trust my products" without allowing me to provide any input or describe my concerns). Despite my attempts to explain my skin concerns and needs, she disregarded my input entirely.
Furthermore, when I voiced my concerns about the unsuitability of the products planning to be used on my skin, the owner dismissed my worries and suggested exchanging the treatment for products that were also incompatible with my skin type!? This displayed a profound lack of knowledge and understanding of proper skincare practices.
Adding to my frustration, when I inquired about the ingredients in the products, which the owner herself claimed to have created, she was unable to provide any answers. Instead, she arrogantly stated that she knew better and expected blind trust from me.
I am deeply disappointed by the unprofessional conduct exhibited by the owner of PioSkincare Clinic. It is essential for skin care professionals to prioritize the well-being of their clients and demonstrate a thorough understanding of different skin types and suitable treatments.
I am deeply disappointed by the owner of PioSkincare Clinic, whose unprofessional conduct has far surpassed my expectations in the most unfavorable manner. This situation has left me feeling disheartened. As a client, I believe that skincare professionals should prioritize my well-being and demonstrate a genuine care for their clients' needs. However, the owner seemed more interested in selling their products than providing me with honest and personalized care.
Additionally, I am still awaiting the promised refund that was assured to me. Despite the owner's assurances, the refund hasn't reached me, adding to my growing frustration and disappointment.
31 May 2023
Unprompted review