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Review summary

Created with AI, based on recent reviews

Considering 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and appealing designs, often highlighting the variety and trendiness of the clothing. Many people also appreciate the efficient delivery service, noting that orders arrive quickly and as expected. However, some customers expressed dissatisfaction with the ordering process and return policy. Issues included incorrect addresses, difficulties with the return system, and receiving store credit instead of a refund. A few other people also felt that sizing could be inconsistent, leading to items that didn't fit as anticipated.

What people talk about most

Product

Clients share positive opinions on product. Many customers express satisfaction with the quality of the... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast shipping, with... See more

Order

Customers had ambiguous experiences with order. Many reviewers expressed satisfaction, praising quick... See more

Return policy

Consumers find the return policy to be ambiguous. While many reviewers praise the ease of returns and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased several jewelry boxes as teachers gifts and they are fantastic. The quality is great and they’re super cute. I also purchased a size medium Christmas sweater. I’m 5’4, 130lbs, and average... See more

Company replied

Rated 5 out of 5 stars

This was my first time doing business with Pink Lily! Such a great experience! Great quality and super cute clothes (excellent variety as well)! Ordering on line was easy and shipping and delivery... See more

Company replied

Rated 5 out of 5 stars

Fast shipping and quality clothing! Got several cute pieces for back to school. Some trendy items and useful basics. Only one shirt was a little funky with the proportions and will sadly be returni... See more

Company replied

Rated 5 out of 5 stars

I’ve been shopping with Pink Lily for about three years and I have never received anything that I wasn’t 100% satisfied. I’m always excited to receive my order, because I know the quality of their pro... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Picking out the next must have item of the season is easy when Pink Lily is your favorite online boutique. Enjoy free shipping on all orders over $99


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

One Of The Good 'Uns

Y'all have the cutest clothes, some of the best sales, and shipping is unbelievably fast! Thank you☺️

13 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Thank you so much, Barbara! We love a good sale and providing the cutest clothes at the best prices.

Rated 5 out of 5 stars

Everything fit beautifully!!

Everything fit beautifully!!! I am so excited! I plan to order couple more items just because it’s hard to find things you feel great in! Thanks for keeping your curvy girls in mind when designing, so happy!! Thank you!!

17 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Thanks so much for your feedback and support, Jennifer!

Rated 5 out of 5 stars

Fast shipping and quality clothing

Fast shipping and quality clothing! Got several cute pieces for back to school. Some trendy items and useful basics. Only one shirt was a little funky with the proportions and will sadly be returning it, but Pink Lilly has a good return policy so I don’t foresee any issues there.

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Celeste! We're so sorry your shirt did not work. We're so happy our return policy makes returns easy and convenient.

Rated 5 out of 5 stars

Amazing

Amazing! I love everything!

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Lindsay! We're so happy you love everything you've ordered!

Rated 5 out of 5 stars

Great experience!

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Allison! We love that you had a great experience with Pink Lily! We look forward to your continued support.

Rated 4 out of 5 stars

I absolutely despise DHL shipping and…

I absolutely despise DHL shipping and if there is anything I can do to have future orders shipped via almost any other way, I will pay :) my experience with Pink Lily was great. Fast shipping. It’s the delivery that’s the issue.

15 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Jess! We're so sorry you are not satisfied with our shipping partner! We do offer shipping with FedEx on our website as well.

Rated 5 out of 5 stars

Good

Good. The package arrived early.

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Bridget! We're so happy your order arrived quickly! Thank you for your support.

Rated 5 out of 5 stars

I love everything Pink Lilly

I love everything Pink Lilly. They ship fast and have the best quality clothes!!

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Natalie! We appreciate your kind words and continued support.

Rated 4 out of 5 stars

Easiest website/delivery

Prompt delivery , and everything worked out great!

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Leah! Thank you so much for your feedback. We love that our website is easy to use and the clothing fit great.

Rated 3 out of 5 stars

To me the “pink lily” clothes are…

To me the “pink lily” clothes are getting to be cheap! Out of my 4 ordered items, the best looking one was the non pink lily brand. I ordered a fall sweatshirt and it looked like it had been washed & the graphic on the front was majorly faded. It was a gift and now I’m kind of embarrassed to even give it. I love pink lily and have for a long time. I have some great quality pieces that I dearly cherish. I just wish there was consistency in the quality!

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Lynda! Thank you so much for your feedback. We're so sorry about your graphic and definitely want to take care of this for you. Please email us at help@pinklily.com so we can get this fixed.

Rated 1 out of 5 stars

The quality of the clothes were very…

The quality of the clothes were very poor.

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Brenda! We're so sorry you were not happy with the quality of the clothing you received. Please email us at help@pinklily.com so we can assist you in making a return.

Rated 5 out of 5 stars

Thank you

Fast shipping

12 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Kristie! We're so excited to hear that your order arrived quickly. Please let us know if you need anything.

Rated 5 out of 5 stars

Eh it’s ok

I love all of my items but the pink boots are not like the Shania ones that I ordered previously-they lack the class of the Shanias.

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Amy! We're so sorry you aren't in love with the Pink Boots. Please email us and we can assist you in making a return.

Rated 5 out of 5 stars

Affordable prices & high quality materials

Affordable prices, on trend outfits and tops that 30 year old women can wear and look cute in, the sizing is always accurate to the description, graphic tees are high quality, shipping is very fast

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Hannah! Thank you so much for your feedback and continued support. We strive to provide high quality clothing at great prices.

Rated 5 out of 5 stars

Been shopping from Pink Lily for 6+…

Been shopping from Pink Lily for 6+ years. Love everything! It’s my go to boutique. My closet is full of Pink Lily. Fast shipping, great clothes. I highly recommend shopping here!

14 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Jana,

Thank you so much for your wonderful review! Your feedback motivates us to continue providing excellent service. We appreciate your support and kind words.

Rated 5 out of 5 stars

Pink Lily is the best!

I LOVE everything about Pink Lily. The best style and speedy delivery! Thank you:)

5 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Cora! Thanks so much for your feedback! We appreciate all your support.

Rated 5 out of 5 stars

Perfect pairings!

Every piece of clothing I ordered fit perfectly!

13 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Cathy! Thank you for your feedback and continued support of Pink Lily.

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