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PinkCherry Canada Reviews 

2,045
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,760 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service, noting that orders always arrive safely alongside clear tracking updates and secure, discreet packaging. Consumers also deeply appreciate the extensive selection of available items, mentioning frequent sales and exceptionally reasonable prices across the entire catalog. Some reviewers were not happy with occasional shipping delays and receiving defective products that unfortunately failed to function properly after purchase. Conversely, a small portion of people felt disappointed when shipments arrived visibly damaged or when the external privacy of the packaging was compromised.

What people talk about most

Product

Users describe positive interactions with product, expressing happiness and appreciation for the wide... See more

Delivery service

Consumers find delivery service to be exceptionally fast, reliable, and discreet, with many reviewers... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers praising the excellent items and... See more

Price

Customers consistently note positive experiences with price, highlighting very reasonable item costs and the... See more

Order

Customers had mixed experiences with order processes and shipping, as many praised the simple website, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like your site and I like the products. I am however, disappointed that your bonus points expire as it doesn't really motivate someone who orders less frequently to continue ordering with you... See more

Company replied

Rated 5 out of 5 stars

I purchased a $99.00 couples mystery box it arrived so fast and contained so many surprises for both my husband and I . Everything is washed, sanitized and charged I will be back to write an update af... See more

Company replied

Rated 5 out of 5 stars

New Edit: I've changed my rating to a 5 star. I appreciate them contacting me to refund me the delivery fee for the shipping. I've never had a bad experience with the products I've purchased... See more

Company replied

Rated 5 out of 5 stars

been using PinkCherry for honestly way too many years to count 😂 and they consistently nail it. this order was picked/packed super fast, handled perfectly, and somehow landed at my door the ve... See more

Company replied


Company details

  1. Sex Toy Store
  2. Erotic Clothing Store
  3. Lingerie Store
  4. Underwear Store

About PinkCherry Canada

Written by the company

PinkCherry is a Canadian-owned online sexual health and wellness retailer, with an unwavering mission to make sexual wellness more accessible, affordable, and discreet. We're committed to offering you the best deals and prices. Because everyone deserves pleasure. We're committed to providing exceptional customer experiences. If you have any concerns about products or your order, please contact our Customer Service team at cs@pinkcherry.ca

Since 2007, PinkCherry has offered an extensive selection of pleasure products, intimate essentials, and wellness accessories curated for every body. From best-selling toys like vibrators, male masturbators, dildos, lingerie, and couples toys to wellness products like lubricants and kegel tools, our collection contains thousands of options thoughtfully sourced from global brands and innovators.

We believe sexual wellness should feel empowering, not intimidating. That’s why we prioritize body-positive messaging, education, and judgment-free shopping. Whether you’re discovering something new, reconnecting with a partner, or simply treating yourself, we’re here to make the experience seamless from click to delivery. The PinkCherry Rewards loyalty program also rewards you for exploring, while our expert-curated promotions make indulging a little more exciting (and a lot more affordable).

With fast, discreet shipping across Canada for all orders over $59 and a 100% secure checkout experience, PinkCherry Canada is the destination for all things sexual health and pleasure.

Everybody Deserves Pleasure

Written by the company

Discreet Shipping & Billing
We believe your sexual wellness journey is personal. That’s why every order is shipped in completely discreet packaging. A plain brown box with no revealing details on the outside.
Competitive Pricing
Pleasure should be accessible, not exclusive. We’re committed to offering competitive pricing every day, so you can shop with confidence. And if you find a better price elsewhere, our 33-Day Price Match Guarantee has you covered.

Contact info

Save Up to 80% Off Clearance

Discover the best deals on sex toys, vibrators and more on PinkCherry.

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(2,045)

1,809 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dragonfly is excellent delivery…

Dragonfly is excellent delivery service, have products next day. good selection of products, reviews and descriptions very helpful and accurate. would be nice to have the ability , once logged in, to see all previous purchases for repeat purchases. more squirting dildos needed for better selection.

8 September 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

keith,

We're so happy to hear you're enjoying our delivery service and product selection! We truly appreciate your positive feedback. We're also grateful for your suggestions regarding past purchases and expanding our product range. We are always looking for ways to improve our customer experience and product offerings.

PinkCherry
Customer Service

Rated 4 out of 5 stars

Search is unreliable

Search is unreliable. Products seem to be badly indexed so the right ones dont always come up.

8 September 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Owen Duckett,

We appreciate you sharing your concerns about our search functionality. We are actively working to improve our product indexing for more accurate results.

We will reach out to you shortly

PinkCherry
Customer Service

Rated 4 out of 5 stars

Vibrating nipple suckers are terrible

Received nipple suckers that vibrate. They are terrible. They have hardly any suction and the vibration doesn't come close to the nipple. Waste of money

6 September 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Kathy Murphy,

We appreciate your feedback regarding the nipple suckers. We are truly sorry to hear they did not meet your expectations for suction and vibration. We are reviewing this.

We will reach out to you shortly

PinkCherry
Customer Service

Rated 5 out of 5 stars

The site is easy to navigate

The site is easy to navigate.
Lots of options

8 September 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

AA,

We're so happy to hear that you found our site easy to navigate and that you appreciate the wide variety of options available! Thank you for your wonderful feedback.

PinkCherry
Customer Service

Rated 4 out of 5 stars

Returning Items

If you folks don't mind, it'd be nice to have an option to return items. I don't mean if they've been open and used but if something hasn't been opened, it should be okay to be returned. I've second guessed an item and now I can't do anything about it even though it hasn't even shipped yet.

8 September 2026
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Reply from PinkCherry Canada

Anonymous,

We appreciate you sharing your thoughts on our return policy. We understand your desire for more flexibility, especially when an item hasn't shipped yet. We are constantly reviewing our policies to better serve our customers. Your feedback is valuable as we consider future improvements.

We will reach out to you shortly 😊

PinkCherry
Customer Service

Rated 1 out of 5 stars

I still didn’t received the order

I still didn’t received the order. How can I give a review without seeing it

8 September 2026
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Reply from PinkCherry Canada

Manasa Akula venkata,

We are truly sorry to hear your order has not arrived. We are looking into this delivery issue immediately for you.

We will reach out to you shortly 😊



PinkCherry
Customer Service

Rated 5 out of 5 stars

I had an issue with a defective item

I had an issue with a defective item. They emailed a return slip right away and now im just waiting on a refund which im sure will come through.

26 August 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Tyler mcgrath,

We appreciate you sharing your experience with the defective item. We're glad our team promptly sent the return slip and we assure you that your refund will be processed efficiently.

PinkCherry
Customer Service

Rated 5 out of 5 stars

The items came quickly via regular…

The items came quickly via regular shipping. Very happy with the purchases

25 August 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Rick Levesque,

We're so pleased to hear your items arrived quickly with regular shipping and that you're very happy with your purchases! Thank you for your positive feedback.

PinkCherry
Customer Service

Rated 5 out of 5 stars

Awesome!!!

They have a vast selection of quality products, and the website is very easy to navigate. They almost always have a sale, and order(s) arrive in a timely manner. I definitely recommend buying from them!

6 September 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Katelyn Leigha Ryan-Isadore,

We're so happy to hear you appreciate our wide selection of quality products and find our website easy to navigate! It's wonderful to know that our sales and timely deliveries enhance your shopping experience. We truly appreciate your recommendation!

PinkCherry
Customer Service

Rated 1 out of 5 stars

I never received my products

I never received my products. It says it was delivered and it never was.

5 September 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Melissa Taylor,

We are concerned to hear your products were not received despite a delivery confirmation. We are actively investigating this delivery issue.

We will reach out to you shortly 😊


PinkCherry
Customer Service

Rated 5 out of 5 stars

Discret,low price,good quality items…

Discret,low price,good quality items and easy transactions. I recommand this seller!!!!!

6 September 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

wolf,

We're so happy to hear that you found our items to be of good quality and that your transactions were easy! We truly appreciate your recommendation.

PinkCherry
Customer Service

Rated 5 out of 5 stars

The pricing is always great

The pricing is always great, and checking out is never a hassle!

5 September 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Ronnie W.,

We're so pleased to hear you appreciate our pricing and find the checkout process to be hassle-free! Thank you for your positive feedback.

PinkCherry
Customer Service

Rated 5 out of 5 stars

Simple and quick process

6 September 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Peter Lawson,

We're happy to hear that you found our process to be straightforward and efficient. Thank you for your positive feedback!

PinkCherry
Customer Service

Rated 4 out of 5 stars

Fast and easy orders

Fast and easy orders. Labeling is discrete

3 September 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Steveo,

We're happy to hear that our ordering process was easy and that our packaging met your expectations. We appreciate your positive feedback!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Privacy

Products quality amazing . Privacy . Pricing.

6 September 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Tasha Ann McIsaac,

We are so glad to hear you appreciate our product quality, privacy, and pricing. Thank you for your wonderful feedback!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Service where the customer comes first

Ease of ordering and quick delivery.

Good value for money.

Products always meet expectations.

6 July 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Mr. Ha - P. Customer,

We're so happy to hear you find ordering easy and that our delivery is quick! It's wonderful to know our products consistently meet your expectations and offer good value. Thank you for your positive feedback!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Realistic penis from Pink Cherry is lovely

Realistic penis from Pink Cherry is firm and smooth going in with a little KY.
Got me rock hard instantly and hit the prostate just nice!
Shot a creamy load of sperm. Feels great !
Price was right and delivered quickly.

15 August 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Frank Hutchings,

We're so glad to hear you had such a satisfying experience with your recent purchase! It's wonderful to know that the product met your expectations and provided such great pleasure. We appreciate your positive feedback on the price and quick delivery as well.

PinkCherry
Customer Service

Rated 5 out of 5 stars

Good prices and rapid shipping

The e-shop is good and had good prices, received everything I ordered and quickly.

3 September 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

AB,

We're so pleased to hear you enjoyed our e-shop, found our prices good, and received your order quickly and completely. Thank you for your positive feedback!

PinkCherry
Customer Service

Rated 5 out of 5 stars

Fast shipping

Fast shipping! Your online competition changed the shipping company which led to return fees and embarrassment, we'll done!

5 September 2026
PinkCherry Canada logo

Reply from PinkCherry Canada

Jeremy Collett,

We are glad to hear your order arrived quickly. We always aim for efficient delivery for all our customers.

PinkCherry
Customer Service

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