I really like your site and I like the products. I am however, disappointed that your bonus points expire as it doesn't really motivate someone who orders less frequently to continue ordering with you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a $99.00 couples mystery box it arrived so fast and contained so many surprises for both my husband and I . Everything is washed, sanitized and charged I will be back to write an update af... See more
Company replied
New Edit: I've changed my rating to a 5 star. I appreciate them contacting me to refund me the delivery fee for the shipping. I've never had a bad experience with the products I've purchased... See more
Company replied
been using PinkCherry for honestly way too many years to count 😂 and they consistently nail it. this order was picked/packed super fast, handled perfectly, and somehow landed at my door the ve... See more
Company replied
Company details
About PinkCherry Canada
Written by the company
PinkCherry is a Canadian-owned online sexual health and wellness retailer, with an unwavering mission to make sexual wellness more accessible, affordable, and discreet. We're committed to offering you the best deals and prices. Because everyone deserves pleasure. We're committed to providing exceptional customer experiences. If you have any concerns about products or your order, please contact our Customer Service team at cs@pinkcherry.ca
Since 2007, PinkCherry has offered an extensive selection of pleasure products, intimate essentials, and wellness accessories curated for every body. From best-selling toys like vibrators, male masturbators, dildos, lingerie, and couples toys to wellness products like lubricants and kegel tools, our collection contains thousands of options thoughtfully sourced from global brands and innovators.
We believe sexual wellness should feel empowering, not intimidating. That’s why we prioritize body-positive messaging, education, and judgment-free shopping. Whether you’re discovering something new, reconnecting with a partner, or simply treating yourself, we’re here to make the experience seamless from click to delivery. The PinkCherry Rewards loyalty program also rewards you for exploring, while our expert-curated promotions make indulging a little more exciting (and a lot more affordable).
With fast, discreet shipping across Canada for all orders over $59 and a 100% secure checkout experience, PinkCherry Canada is the destination for all things sexual health and pleasure.
Since 2007, PinkCherry has offered an extensive selection of pleasure products, intimate essentials, and wellness accessories curated for every body. From best-selling toys like vibrators, male masturbators, dildos, lingerie, and couples toys to wellness products like lubricants and kegel tools, our collection contains thousands of options thoughtfully sourced from global brands and innovators.
We believe sexual wellness should feel empowering, not intimidating. That’s why we prioritize body-positive messaging, education, and judgment-free shopping. Whether you’re discovering something new, reconnecting with a partner, or simply treating yourself, we’re here to make the experience seamless from click to delivery. The PinkCherry Rewards loyalty program also rewards you for exploring, while our expert-curated promotions make indulging a little more exciting (and a lot more affordable).
With fast, discreet shipping across Canada for all orders over $59 and a 100% secure checkout experience, PinkCherry Canada is the destination for all things sexual health and pleasure.
Everybody Deserves Pleasure
Written by the company
- Discreet Shipping & Billing
- We believe your sexual wellness journey is personal. That’s why every order is shipped in completely discreet packaging. A plain brown box with no revealing details on the outside.
- Competitive Pricing
- Pleasure should be accessible, not exclusive. We’re committed to offering competitive pricing every day, so you can shop with confidence. And if you find a better price elsewhere, our 33-Day Price Match Guarantee has you covered.
Contact info
2-1283 North Service Road E, L6H1A7, Oakville, Canada
- cs@pinkcherry.ca
- pinkcherry.ca
Save Up to 80% Off Clearance
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I paid extra for express shipping to…
I paid extra for express shipping to get my product by a certain date but the actual date is way later than advertised. I feel ripped off
9 September 2026
Reply from PinkCherry Canada
Discreet user,
We sincerely apologize for the frustration and disappointment this shipping delay has caused. We understand how important it is to receive your order by the expected date, especially when you've paid for expedited service. We are actively investigating this issue to understand why the delivery date changed.
We will reach out to you shortly
PinkCherry
Customer Service
They had what I was looking for
They had what I was looking for, and delivered precisely as promised. 5 Stars! Will shop again.
10 September 2026
Reply from PinkCherry Canada
Coop,
We're so glad we had what you needed and delivered as promised! We appreciate your kind words and look forward to serving you again.
PinkCherry
Customer Service
Easy
Easy, easy, easy
I use these Bullitt vibrators to massage my multiple painful and cramped areas in my body and also to put me to sleep much like how infants will fall asleep in a moving vehicle. Thankyou😎
8 September 2026
Reply from PinkCherry Canada
Vincent McNamara,
We're so happy to hear our vibrators provide such effective relief for your body and help you relax into sleep. We truly appreciate your wonderful feedback!
PinkCherry
Customer Service
Reply from PinkCherry Canada
William Rivers,
We're so glad you appreciate our website and the quality of our products. Thank you for your positive feedback!
PinkCherry
Customer Service
Got item and it doesn't work
10 September 2026
Reply from PinkCherry Canada
Kronicbud,
We are concerned to hear the item isn't working for you. We are always working to improve our products.
PinkCherry
Customer Service
Great delivery service
Great delivery service. Love their products and ease of shopping.
17 August 2026
Reply from PinkCherry Canada
Dana Martin,
We're so pleased to hear that you had a great delivery experience and that you love our products and the ease of shopping with us. Thank you for your wonderful feedback!
PinkCherry
Customer Service
Great products and fast delivery
Great products, great prices and fast discrete delivery. The have a easy to use reward program if you purchase again within a year.
15 July 2026
Reply from PinkCherry Canada
Jason,
We're so happy to hear that you appreciate our great products, competitive prices, and fast, discreet delivery! We're also glad you find our rewards program easy to use.
PinkCherry
Customer Service
Reply from PinkCherry Canada
Nana,
We're so glad to hear that you experienced fast and courteous service, and that your privacy was completely maintained. We truly appreciate your feedback!
PinkCherry
Customer Service
Online services and speed of delivery…
Online services and speed of delivery was great, un fortunately not at all happy with the product! Unfortunately one of the perils of online shopping is noy being adle to see, pick up, or examine the product!
5 September 2026
Reply from PinkCherry Canada
Garry Whitfield,
We appreciate your feedback regarding the product's quality. We understand the challenges of online shopping and are always working to improve our product descriptions and imagery to better represent items.
We will reach out shortly
PinkCherry
Customer Service
Reply from PinkCherry Canada
M-p,
We're so pleased to hear that you consistently enjoy our fast delivery, good prices, and quality products! Thank you for your wonderful feedback.
PinkCherry
Customer Service
Why order from anyone else ?
Super easy website to order from. Super fast delivery ! Happy every time. Price is always better then any other site
9 September 2026
Reply from PinkCherry Canada
Big.V,
We're so happy to hear you find our website easy to order from and that you consistently receive super fast delivery! We truly appreciate your positive feedback about our pricing.
PinkCherry
Customer Service
Very fast shipping
Very fast shipping. Very pleased with the products received, quality and price. Not my first order and won’t be my last
8 September 2026
Reply from PinkCherry Canada
Sara G,
We're so happy to hear that you're pleased with the fast shipping, quality, and price of our products! We truly appreciate your continued loyalty and look forward to your next order.
PinkCherry
Customer Service
Excited to try our new items with my husband 🤍
This isn’t the first time I order from here, I have to say it is one of our fav place to order kinky stuff 🤭
9 September 2026
Reply from PinkCherry Canada
Lex,
We're so happy to hear that we're one of your favorite places to order from! We truly appreciate your continued support and kind words.
PinkCherry
Customer Service
I like ordering from Pink Cherry
I like ordering from Pink Cherry, but the lube this Canadian company sends us is Made in the USA.
9 September 2026
Reply from PinkCherry Canada
Chet Kemp,
We appreciate your feedback and are glad you enjoy our products. We source our items from various trusted manufacturers to offer the best selection.
PinkCherry
Customer Service
Product arrived in good time but is…
Product arrived in good time but is defective and will not charge.
30 August 2026
Reply from PinkCherry Canada
S.,
We are sorry to hear about the charging issue you've experienced with your product. We appreciate you bringing this to our attention. We are always working to improve our quality.
We will reach out to you shortly
PinkCherry
Customer Service
The wand is defective
The wand is defective - it vibrates loud and shakes the entire wand like crazy on the lower settings then is nice and smooth on the higher settings.
8 September 2026
Reply from PinkCherry Canada
Rb,
We appreciate you sharing your experience with the wand's performance. We are concerned to hear about the vibrating and shaking on lower settings. We are actively looking into this issue to ensure our products meet expectations.
We will reach out to you shortly
PinkCherry
Customer Service
Reply from PinkCherry Canada
Hi there,
Thank you for your review! 😊 We’re thrilled to hear you’re happy with your product. We truly appreciate your support!
— PinkCherry Customer Care
Fast shipping
Shipped out to me the very next day even though it said it would take a week! Super fast delivery! Nice discreet packaging!
8 September 2026
Reply from PinkCherry Canada
Abby,
We're so pleased to hear that your order arrived so quickly and that you appreciate the discreet packaging! We're delighted you had such a positive experience.
PinkCherry
Customer Service
I found exactly what I was looking for
I found exactly what I was looking for
For a fraction of the cost of all the companies
8 September 2026
Reply from PinkCherry Canada
Barbara Buckmaster,
We're so happy to hear you found exactly what you needed at a great value! We appreciate your positive feedback.
PinkCherry
Customer Service
Fast delivery. No emails.
I very like how, the package got here fast.
4 of 5 items I ordered.
The only item I was really hoping for is tightening gel, I got a refund for.
Sigh, il try the enhancement cream and leave another review.
My complaint.
Can you people email me, I get a refund, and for what item.
8 September 2026
Reply from PinkCherry Canada
Alexander Stacey,
We appreciate your feedback and are glad to hear your package arrived quickly. We understand your disappointment regarding the missing tightening gel and the confusion about the refund. We are reviewing our notification process to ensure clarity on refunded items. We hope you enjoy the enhancement cream.
PinkCherry
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.