I was struggling for almost 3 hours to setup a Minecraft plugin. I'm new to Minecraft plugins/mods even tho they are kind of similar to Rust, but I couldn't get one to work. I was helped within a few... See more
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Company details
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Pine Hosting provides quality Dedicated and Game Servers to all our clients at an affordable price. We know the struggles of owning a server, that's why we aim to remove all stress with our easy to use hosting systems and experienced support.
Contact info
United Kingdom
- support@pinehosting.com
- pinehosting.com
Replied to 85% of negative reviews
Typically replies within 48 hours
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Shawkat was a very helpful person and…
Shawkat was a very helpful person and solved my issues right away. If you are ever having trouble with things pine hosting staff is amazingly helpful. Will def recommend pine hosting to my friends.
Great help
My experience is great beacause u got good workers there like Shawkat hellpp mee a lot good guy.
Solutions and Customer Service
I just wanted to give a huge thank you to Shawkat for the amazing support and help. He’s helped me out so many times whenever I’ve had issues, and every experience has been professional, fast, and genuinely helpful. It’s rare to find someone this reliable and patient. Absolutely deserves recognition for the effort and customer service provided. Thank you again, Shawkat — you’ve seriously saved me more times than I can count!
helped me find the source of the…
helped me find the source of the problem to fix it in a timely manor
Owen Jeremiah helped me resolve an error on my project zomboid server
Owen Jeremiah helped me resolve an issue in a matter of seconds. I literally spent two hours trying to resolve myself lol. Thanks, Owen. Keep up the great work!!
I am new to running a server and ive…
I am new to running a server and ive worked with Shawkat Abdelhaq 3 times now and ive always gotten quick answers that were correct thanks pine hosting
Amazing support shoutout Shawkat and…
Amazing support shoutout Shawkat and Nadeem for helping me out.
Shawkat fixed my issues and responded…
Shawkat fixed my issues and responded quite fast.
Great Interface and Support!
The support was absolutely marvelous. I was able to find my way around most things as they try to be as intuitive as possible despite there being A LOT, but asking support for help got me assistance in seconds and properly helped me out. Owen Jerimiah was my agent and they solved my problems with what felt like magic. Absolutely worth the subscription I gave.
Incredibly friendly and fast responding
Best Hosting Service I've used so far.
so far, everything I've needed help with (I am BRAND new to this) has been either already on their YouTube, or I've gotten nearly immediate responses. Shoutout to my GOAT Shawkat, guy's super helpful
i opened a ticket not knowing what to…
i opened a ticket not knowing what to do and Andrew Cogswell explained in detail on what was needed and how i was to supply it to him being my first time with this type of issue he took the time to explain it and what i can do to help me solve my issue without Andrew Cogswell knowledge id would still be stuck and my players would not be happy the issue is not solved so Thank You Andrew Cogswell
knows what to do
I’ve been hosting with Pinehosting for…
I’ve been hosting with Pinehosting for 3 years now, and the support has been absolutely amazing.
No chatbot, just real humans replying instantly. Even when I made a mistake with a payment, they refunded it right away.
I run a bigger project with multiple servers, and you can actually talk to them and work things out, including discounts. My players only give positive feedback, so the performance is outstanding.
In 3 years, I’ve had around 1 hour of downtime in total related to server issues caused by Pinehosting. I honestly don’t know who can beat that.
Thank you for all your professional work and the great support!
— The whole Rustventure Team
Shawkat had my server fixed after a…
Shawkat had my server fixed after a database error. UNREAL how fast they are.
Besides that, pinehosting is the standard. I run a massive The Isle server, and a good size rust server and they handle me well. Most people buy from them and resell so you should just contact them direct and save money and get the support you deserver
Customer Suport is amazing!
Mr Shawkat helped me very well and Shawkat was very nice Shawkat helped my server to start when a wierd error was there
Really good well experienced help most…
Really good well experienced help most satisfied
could not even join the server
bought a ark server and could never even join it. there is no access to the server settings to change EXP or Gathering rates, i have used other sites before and this was by far the worst server hosting experience. i have requested a refund so lets see how that will go

Reply from Pine Hosting
nice and uncomplicated problem solving from Shawkat
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