Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thought I would leave a review due to the negative reviews this pharmacy seems to have received lately. I’m a first-time customer ordering a GLP-1. The process was quick and easy. I placed my order on... See more
Company replied
Great little pouches make travel from home easy to manage during the day. I do appreciate my pills 5 times a day can take some sorting thank you. Its just the little pink ones 4 x a day that I’m hop... See more
Company replied
Super quick service. Delivered 3 days after ordering. Well packaged too. A bit more expensive than other sites, but their first order discount made it cheeper. I like the app too, great to follow prog... See more
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Company details
Written by the company
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Written by the company
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contact info
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, United Kingdom
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3.6
Average
24K reviews
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I've been waiting a week for a refund…
I've been waiting a week for a refund on an order they cancelled. They are not responding to my emails.
10 March 2026
Unprompted review
Reply from PillTime
Good afternoon Dan,
Thank you for taking the time to leave your feedback. We'd like to look into this matter further and help resolve the issue for you.
As we are unable to locate your account based on the information provided in your review, we have requested some further information from you via TrustPilot so that we can assist you with this. Please check your inbox and spam folder for our email, and we'll work to get this sorted as quickly as possible.
If you have any urgent concerns in the meantime, please don't hesitate to contact us via Live Chat from2pm-4:30pm Monday to Friday, by phone from 9:30-12:30-13:30pm-15:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Thank you for your patience.
The PillTime Team
Reply from PillTime
Dear Audrey,
Thank you for your 5.0 star review.
Thank you for your kind words.
Your feedback is important to the PillTime Team.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Reply from PillTime
Dear Grant,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
Reply from PillTime
Dear AYUB,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Great Service - may need a couple of months to make small adjustments
Service runs really smoothly now, it took a couple of months to tweak prescriptions from the GP so that everything was pouched appropriately (for example, if the GP prescription for one medication says "take one twice a day" ask your GP to change this to "take one in the morning and one at bedtime").
Everything is dated and labelled correctly, so no more fumbling with 6 or 7 different strips of tablets and no more trying to remember if I took my bedtime meds.
Going away on holiday is a breeze - I just take the requisite number of (dated and timed) pouches with me.
Delivery has always been in time and well within the 10 days that Pilltime advise.
13 March 2026
Reply from PillTime
Hello Nick,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Many thanks
Delivery is atrocious and customer…
Delivery is atrocious and customer service lie about delivery dates
12 March 2026
Reply from PillTime
Good afternoon Dan,
Thank you for your review.
I can see that you have been in touch with our customer care department and they have provided a full review of your account.
Kind regard
The Pilltime Team
Reply from PillTime
Thanks Nicola,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
Reply from PillTime
Thanks MRS,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Many thanks
Reply from PillTime
Thanks Jeanette,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Many thanks
My pills arrived late
My pills arrived late
When it arrived, it was missing 2/3rds of my precription pills meaning I needed to get an emergency prescription from boots to replace them.
When the missing pills turned up they were not pouched but still in boxes.
Even though I paid extra for them, the extra vitamins and pill oil pills are still not here.
The phone lines have limited opening hours (mornings) that are different to what the website say they are.
All in all a bit of an omnishambles. I hope that once things settle down good service will be possible, but so far, I really regret signing up to this, as it has been a long and drawn out headache so far.
11 March 2026
Reply from PillTime
Good afternoon Christopher, we thank you for taking the time to leave your feedback.
We are sorry to hear that you have not had the best experience recently and can see upon reviewing your account that you have recently been in touch with the customer service team regarding this issue.
It would seem that a technical issue had prevented all of your prescriptions downloading at the same time into our system which is why you unfortunately received a split order, we can see that the team actioned an urgent order to be dispatched for you of the missing items but unfortunately these items had to be sent in the original packs due to the other medications already having been sent in a pouch system. Unfortunately the system will not allow for two pouch systems to be processed on the same cycle which is why they were sent out this way.
As this order was not sent as a full pouched order we can see that the team processed a partial refund on your subscription which will show on your account within 5 -10 working days.
We totally understand your frustration and apologise for any inconvenience that this may have caused.
Kind regards
The PillTime Team
My tablets came on the day I expected…
My tablets came on the day I expected them but my Monjaro had to be supplied by another dispensary.
9 March 2026
Reply from PillTime
Hello Alan,
Thank you for your 4.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Best wishes
Reply from PillTime
customer 6 we thank you for leaving your feedback.
We would like the opportunity to take a look into this for you but are unable to locate an account with the information available.
We have requested additional information from you please check your junk and spam folders.
Kind regards
The PillTime Team
All my tablets have arrived on time
All my tablets have arrived on time, which is great news!
11 March 2026
Reply from PillTime
Thanks Fran,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Really helpful and professional
Really helpful and professional. Thank you so much 😊
13 March 2026
Unprompted review
Reply from PillTime
Hi Toni,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Best wishes
Great Service
Communication was great, they asked questions as they should, and shipped item as soon as they could. Will be using again.
13 March 2026
Unprompted review
Reply from PillTime
Hi Emily,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Please do help us to help more people and spread the word about the PillTime service.
Thank you
Ordered- filled all forms- sent…
Ordered- filled all forms- sent requested photos and ID approved less than a hour and shipped an hour later! Arrived next day ! Now that’s how it should work! Best company I’ve used in 15 months of weightloss jabs! Thank you 🙏
12 March 2026
Unprompted review
Reply from PillTime
Dear Andrea,
Thank you so much for taking the time to share your feedback. We are delighted to hear that you had such a positive experience with your order.
It’s great to know that the application process, approval, and delivery all worked quickly and smoothly for you. Our team works hard to review requests promptly and dispatch orders as quickly as possible, so it is really encouraging to hear that this made a difference to your experience.
We truly appreciate your kind comments and are pleased to have supported you on your weight-loss journey.
Kind regards,
Karen Park
PillTime Team
Too much work for me
I applied for Mounjaro.
2 weeks of hearing nothing I emailed to chase up. They replied that they were waiting for my NHS number. They hadn't let me know they needed it and had taken my money.
I provided it. They then replied that the images I had sent did not give the prescribers the info they needed. I'm a big girl. I had tucked my tshirt into my jeans (as per their example image) and it left nothing to imagination but hey ho. The next photos I sent were in underwear. Taken on a newish Samsung phone and emailed back. This time not in the correct format. If I needed guidance on acceptable formats just let them know. At this point I gave up and asked for a refund which arrived 3 days later.
14 March 2026
Unprompted review
Reply from PillTime
Dear Julie,
Thank you for taking the time to share your experience. We are very sorry to hear that the process was frustrating and did not meet your expectations.
Our clinical assessment process for medications such as Mounjaro requires certain information to be provided before a prescriber can safely review and approve a request. This includes details such as an NHS number and photographs that meet specific clinical requirements. Unfortunately, if any of this information is missing or if images are not in a format our prescribing system can review, our team will need to request them again before the assessment can proceed.
We appreciate that in your case, the process may not have been as clear as it should have been, and we are sorry if our requests for additional information were not communicated in the most helpful way. Your feedback is important and helps us review how we guide patients through the application process so that requirements are clearer from the start.
We are pleased that your refund was processed promptly once requested. If you would like us to review your experience further or provide any additional feedback, please feel free to contact us directly at qualitymanager@pilltime.co.uk, and we would be happy to look into this for you.
Kind regards,
Karen
PillTime Team
comes on time
10 March 2026
Reply from PillTime
Hi Mrs,
Thank you for your 5.0 star review.
Thank you for your kind words.
Your feedback is important to the PillTime Team.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Thank you
On the last occasion tablets incorrect…
On the last occasion tablets incorrect in sachets.
7 March 2026
Reply from PillTime
Thanks Elizabeth,
Thank you for your 4.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Many thanks
Really easy company and quick delivery
Really easy company and quick delivery
9 March 2026
Unprompted review
Reply from PillTime
Dear Hayley,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Best wishes
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