Piercingmania Reviews 

I can’t praise this company enough for product quality, speed of shipment and customer care. I had my first helix piercing done 3 months ago and wanted to change it out for a stud of my choice. I actually fluffed up on the length of the post and although I’d opened one of the packs, they gave me points back on my account to reorder another item. They didn’t have to do this but showed good will in doing so. Wendy who dealt with my emails was professional, concise and a pleasure to communicate with. I shall be a regular customer and am currently working on my next order and Christmas presents. Thanks again PM.

Absolutely disgusted with what they sent me, really cheap like something from a Christmas cracker and they don't even screw together properly. Very unlikely I would entertain them again. So disappointed.

An order I placed never arrived so I emailed customer service and the awesome Heidi sorted it out immediately without any qualms. Really friendly, efficient service. The jewellery itself is good quality and they have a wide selection of choices at great prices.

I’ve ordered from piercing mania a few times and i’m always happy with the service. Their products are of good quality. On one occasion I’ve had to contact customer service via email and they got back to me after an hour and sorted out my problem which was very impressive! Overall happy 👍

Check your delivery. I've learned (after waiting a week for my £7.50 express delivery) that everything is shipped form Europe at the same speed, then is shipped within the UK. My express delivery was estimated 3-4 days, and we're well over. It's now with royal mail - who have famously limited delivery options, especially when you only find out when it's arriving the day before. As a result I've missed my daughter's birthday, despite order a week before.

I bought several beautiful earrings on my previous order - they were the perfect size and came exactly as described. I forgot to add a discount code on my more recent order and I emailed straight away and got a prompt response from Wendy who was very helpful and refunded me 10% of my order as the discount code was for 10% she was very helpful and kind!
I will say: do your research on metals and sizes for earrings before committing to an order to avoid disappointment!

great service! ordered some earrings and came exacly as the picture showed! will definatley be buying from here again.

I bought some jewelry from this site for piercings I have had for 4 years. The day after putting this jewelry in my piercing was swollen, extremely painful, bleeding, and pussing. I know piercings can sometimes get angry with new jewelry but this was like nothing I have ever experienced. I know I am not allergic to surgical steel so it led me to wonder if the materials are what they claim or if there is a hygiene issue with their manufacturing and packing process.

My review (which was still generously two stars) was also deleted from the website almost immediately.

Customer service were very confrontational and offered me the option to return the jewelry at my own expense for points to purchase a different product from their site. Obviously, after this experience and hassle, I do not want any more of their products. I'm yet to come to an agreement that a refund should be given to my original payment method...

Very helpful customer service.
Item arrived damaged (thanks Royal Mail).
Piercingmania replaced with no argument whatsoever, they said customer satisfaction is important.
I wish all companies were like this.

The items from piercing mania are amazing quality, I loved each item I purchased, the customer service is also so helpful and they are so kind and will help with anything that is wrong I highly recommend buying from this store

Over priced for what you get. Nose ring with star or heart does not fit flush to skin, no matter how you try and bend, it simply doesn't look anything like the picture on Web. Waste of money and can't return if tried on....

I am surprised to read the terrible reviews on here, I have placed 2 orders with Piercing Mania and both times I have received my order within a week. The products seem like good quality and I have had no issues with item breakages or skin reactions. Each item of jewellery arrived in its own sealed bag and was exactly as shown on the website.

I have only bought various ear piercings so cannot comment on other facial piercings but from my experience I would highly recommend. Even the cheaper products I've bought have been fab and I do feel like the prices are competitive.

Obviously quality may vary across the product range but for the prices you pay I would say give them a try and make your own decisions. I personally cannot fault and will buy from again.

Terrible! My order did not arrive! After a long wait I contacted them via email to be told they will send out again with a free gift as an apology.
After another long wait my items arrived via 24 hrs post. Items were very dull in colour and not great quality.
My free gift was an alcohol swab :/

Great studs bought for nose and helix piercings.
Such good value and reasonable postage costs.
Customer service is excellent if there is a problem with an order.

Customer service is really really lovely but the products are awful and break so fast and easily.

If I could give it a 0 star review I would. Also be warned the reviews on their website are subjective to themselves (letting only 5* reviews being shown after reading the reviews themselves).
I'm a very honest person and I normally believe you get what you paid for. However!!! Spending almost £70 on 2 earrings (the 14kt rose gold labret) one of the crystal fell off within 3 month of usage (rarely used as it was a gift from my boyfriend so didn't want to wear it out) and not only that the piercing got stuck in my ear (causing panic, discomfort and trauma) and after explaining to the customer service, the 1st initial stage of customer service was to only offer only 40%credit note.
I refused and asked for a full refund, however even when speaking to a higher up (named Nick) and explained the whole situation, the company was not empathetic and did not care at all for their customers, all they cared about is retaining the profit/money. Also FYI, this only happened to 1 of the earring therefore it clearly shows that there was a fault as the other one was just fine, yet they still refused to refund me even after I offered to return the good and pay the P&P myself. I asked for a full refund due to the trauma these labret caused me (honestly a very scary moment when you think you can't get a piercing out and it's causing you discomfort in the area).
Stick with Isuk, they're worth the price and the quality is amazing (had them for 3 years before I lost them).
ABSALOUTLEY AVOID

So far exceptional service. Had bought "titanium" piercings from another seller but they weren't as caused a reaction.

Got some surgical steel ones from PM and even though I don't normally tolerate them I've had zero problems. Quality seems good so far.

Will be my go to place for supplies now on.

Piercingmania is now going to be my go to place for affordable piercing jewellery. I placed an order on Wednesday, it was dispatched the same day and my parcel arrived Friday morning, great service! The pieces I ordered are just as displayed online and I’m itching to do another order now as they’re such great quality.

Items take too long to arrive but the customer service team resent me the order as an act of good will.. I ended up having the order delivered twice and the items x2. I had to give away to friends the second order that arrived 3 weeks after the first one. I only ordered titanium materials so they were good.
The 4 stars review is for their willingness to offer free merch to please the customer.

Items don’t look like pictures online at all. Tells you delivery is around a week.. took 4 for mine. Customer service is rude and unhelpful and the only way possible to get a refund is through paypal. I wouldn’t waste my time or money again as no aspects of this company are worth it.