Order number: 22913 Purchased ARTITEQ Top Rail Art Hanging Set 200cm max. 20kg - Quantity: 2. Delivered damaged. Received a refund and requested the item to be returned. Advised... See more
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After an initial order to try out the wires, I was really pleased with the result and ordered the Classic rail system with fittings. High quality wall plus were supplied (my brand of choice as i... See more
Fantastic product and excellent service. I bought the artiteq gallery hanging system and had my handyman put it up. It was very easy to install and so discrete, most people don't notice it when ther... See more
Company replied
Great service from Picture World. Very helpful staff. Irish buyers just beware of the impacts of Brexit with Irish VAT and import tax on purchase and postage added... PLUS added charge by UPS of abo... See more
Company replied
Company details
Written by the company
At Frame Store, we understand how essential your eyewear is. We provide professional and precision frame repair for all types of materials, including metal, plastic, and titanium. From broken hinges to cracked bridges, our certified repair specialists are dedicated to restoring your frames to their original condition efficiently and reliably. Your vision and comfort are our priority.
Contact info
United Kingdom
- pictureworld.co.uk
4.2
Great
89 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible Customer Experience
Order number: 22913
Purchased ARTITEQ Top Rail Art Hanging Set 200cm max. 20kg - Quantity: 2.
Delivered damaged.
Received a refund and requested the item to be returned.
Advised
Please note as returns of damaged items are not required, it’s not a free service.
Therefore, the cost of return will reduce your refund amount.
So, to be clear the Courier got paid.
Picture World got paid via the claim against the courier using the Photographic evidence I provided.
Yet I the customer had to pay for the return to avoid having to spend even more time and expense disposing of the damaged goods.
Ask yourself the Question is that really the customer experience you want if anything goes wrong?
Terrible customer experience.
10 December 2025
Unprompted review
I needed this item urgently and it's arrived too late!
I needed this item urgently and contacted Picture World on 19/09 to ask how long it would take if ordered on the same day and was told 2 working days i.e. delivered by 23/24 September, which was acceptable. Royal Mail has advised me that it will be delivered on 25/09 which is too late! In future I will use Amazon for urgent deliveries; they are more reliable. A disappointed regular customer!
13 September 2025
Reply from Frame Store
Thank you for reviewing Royal Mail services. We are not a shipping company. We are not defending Royal Mail; however, delays occasionally happen. I'm sorry about that. I hope you have a great day.
easy to navigate the website and speedy…
easy to navigate the website and speedy delivery
11 September 2025
Had to take a photo of the customer…
Had to take a photo of the customer service chat as I was appalled at the way I was being spoken to. The wire did not fit through the holes in the clamp. The person argued that the wire was not too thick as I had suggested but that the holes were not smooth enough! Either way, not fit for service. I said shall i send them back for them to take a look and they replied 'if you want' After letting them know that I will post a review they offered a refund.
13 September 2025
Unprompted review
Reply from Frame Store
Two solutions were offered, including a refund on return. Whether reviews are posted or not does not have any bearing on a return. We focus on providing excellent customer service, so we refrain from engaging in arguments with customers, and we won't be able to comment further. I hope you have a great day.
does what it says
29 August 2025
Delivered on time to the safe place i…
Delivered on time to the safe place i requested - brilliantly packaged and labelled - all components included - very impressed
19 August 2025
Great Customer Service!!
18 August 2025
Wish I’d ordered the rail years ago!
After an initial order to try out the wires, I was really pleased with the result and ordered the Classic rail system with fittings. High quality wall plus were supplied (my brand of choice as it happens), although the screws felt unnecessarily long!
I need to order longer wires & many more hooks, but I’m really satisfied by the quality of the products, ease of use and the speed of shipping.
I’ve now got the start of my gallery wall of dreams, without trying to carefully plan where to drill holes in the wall! Can’t believe I waited so long to order this.
It’s a shame I can’t add a photo to show how good it looks & how discrete the system is.
13 August 2025
Unprompted review
prompt delivery
8 August 2025
Reply from Frame Store
Thank you so much for taking the time to share your positive feedback. We're thrilled to hear you had a great experience with us.
Your kind words mean a lot to our team and serve as great motivation. We look forward to serving you again in the future!
Good product
Good product, good service from company just let down by problems with the delivery company
3 August 2025
Reply from Frame Store
Thank you for your fantastic review! We were so happy to read your comments about Picture World.
We work hard to ensure every customer has a positive experience, and your feedback lets us know we're on the right track. We'll be sure to share your kind words with the entire team.
We truly value your business and hope to see you again soon!
Service and product all good.
2 August 2025
Reply from Frame Store
Thank you for your fantastic review! We were so happy to read your comments about Picture World.
We work hard to ensure every customer has a positive experience, and your feedback lets us know we're on the right track. We'll be sure to share your kind words with the entire team.
We truly value your business and hope to see you again soon!
Reply from Frame Store
Thank you so much for taking the time to share your positive feedback. We're thrilled to hear you had a great experience with us. Your kind words mean a lot to our team and serve as great motivation. We look forward to serving you again in the future!
Very prompt delivery and the items…
Very prompt delivery and the items supplied exactly meet my needs.
29 July 2025
Reply from Frame Store
Thank you so much for taking the time to share your positive feedback. We're thrilled to hear you had a great experience with us. Your kind words mean a lot to our team and serve as great motivation. We look forward to serving you again in the future!
Reply from Frame Store
Thank you so much for taking the time to share your positive feedback. We're thrilled to hear you had a great experience with us. Your kind words mean a lot to our team and serve as great motivation. We look forward to serving you again in the future!
Reply from Frame Store
Thank you for your fantastic review! We were so happy to read your comments about Picture World. We work hard to ensure every customer has a positive experience, and your feedback lets us know we're on the right track. We'll be sure to share your kind words with the entire team. We truly value your business and hope to see you again soon!
ARTITEQ Top Rail Gallery Hanging Set
The top rail is ingenious and well made. But why supply an otherwise excellent product with lousy screws and plugs? Strongly recommend to use other screws.
26 June 2025
Reply from Frame Store
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your feedback motivates us to continue providing excellent service. We appreciate you taking the time to share your thoughts!
It hasn't been delivered yet!
2 July 2025
Reply from Frame Store
Thank you for your feedback. Please contact us by email with any questions.
Reply from Frame Store
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your feedback motivates us to continue providing excellent service. We appreciate you taking the time to share your thoughts!
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