One word Brilliant !! I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesional... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the second item that I had purchased from Picture The Stars. I was so impressed with the first one that I ordered another. Unfortunately Royal Mail decided to give this second package a... See more
Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required. Great quality and super quick delivery. Pictures good value, especially as... See more
Brilliant service! Amazing work from the team. The poster looks absolutely stunning and the level of service is unmatched. Had an issue with my order, completely my own fault, and one phone call la... See more
Company details
- Photo Printing Service
- Decoration and Interior Design Store
- Gift Shop
- Mapping Service
- Picture Frame Shop
- Printer and Scanner Store
About Picture The Stars
Written by the company
Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!
Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.
Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets
Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.
The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment
Create Now
3rd Best in Picture Frame Shop in the UK
Contact info
L2.5 Picture The Stars, IVY BUSINESS CENTRE, Crown Street, M359BD, United Kingdom
- Support@picturethestars.com
- picturethestars.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great product
Great product. Great customer service. Surely will be buying again.
16 March 2026
Unprompted review
Went to change the order emailed had a…
Went to change the order emailed had a reply to get it changed then received a email saying it had been dispatched and currently I have no idea the status of this order
10 March 2026
Reply from Picture The Stars
Hi Grant,
Sorry for the confusion here — I completely understand why this would be frustrating.
It looks like the dispatch email was triggered automatically while your order was still on hold in our system, which is why the status hasn’t been clear. That’s on us, and we’re sorry for the mixed messages.
We’ve reached out to you directly to get this sorted straight away — whether you’d like to make changes, continue with the order, or cancel, we’ll take care of it for you.
Thanks for your patience, and we’ll make sure this is resolved quickly.
Ricky - Picture the Stars
It was ok
It was ok, the starts are just white dots and look pretty poor quality compared to other sites.
5 March 2026
Reply from Picture The Stars
Hi Jack,
Im sorry to hear you are not fully happy with your order - I can see you ordered our original Black, which is the classic standard Star Map, If you would prefer a more visually appealing design we would recommend one of our other themes such as the Real Photo
We are happy to have this reshipped out for you asap, we have emailed you for confirmation
Thank you,
Emily - Team Picture the Stars
Bought as a mothers day gift
I initially left a bad review after the star map came with the wrong date. However, Ricky called me very soon after and sent out a replacement free of charge. I'm highly impressed with this level of customer service and have changed my review from 1 star to 5 star.
5 March 2026
Reply from Picture The Stars
Hi Anthony
Good to speak with you on the phone just now - apologies for this error it looks like you map date was set to the default time - we have gone ahead and reprinted this order and it will be shipped off in todays dispatch
Ricky - Team Picture the Stars
Interesting present. Very pretty !
The picture arrived quickly. It s an interesting idea for a quirky present and very pretty. Happy with the purchase.
7 March 2026
I ordered an item more than 24 hours…
I ordered an item more than 24 hours ago. I haven't received an order confirmation (yes, I checked the spam folder). I tried to call the support number all day, no answer, emailed the support email - no answer. Live chat on the website doesn't work.
10 March 2026
Unprompted review
Reply from Picture The Stars
Hi Peter,
Just tried to call but looks like we missed you,
Your should have been able to reach us via Call im sorry to hear there was an issue here,
Just checking and it looks like your email was answered the following day, I understand your hesitation when a confirmed email was not received - as usually this is instant
I can see your order was shipped and delivered on Saturday the 14th March
https://www.royalmail.com/track-your-item#/tracking-results/IV127198826GB
If there are any issues please dont hesitate to contact us
Ricky - Team Picture the Stars
Great thank youv
1 November 2025
Unprompted review
Reply from Picture The Stars
Thank you for your review! it means so much to us
Team Picture the Stars
Reply from Picture The Stars
Thank you for your review James!
It is a beautiful service to make…
It is a beautiful service to make people's special days wonderful quality item well packaged delivered quickly Thank you .
27 February 2026
Reply from Picture The Stars
Thank you for your 5-Star Review!
First class service
First class service. Received print within two days of ordering. Design as requested, adequately packaged. Going to be a lovely memory of our special day.
23 February 2026
Great gift and would recommend it
Great gift and would recommend it
20 November 2025
Unprompted review
Beautiful product and amazing customer…
Beautiful product and amazing customer service. Thank you very much
9 February 2026
Reply from Picture The Stars
Hi Roy, thank you for taking the time to review us!
Great quality and service thank you
9 February 2026
Excellent gift for a loved one
Unfortunately the first one was damaged in transit,but the guys at picturethestars were really helpful and sent another one straight away which arrived within days. The wife love's it and even shed a tear, excellent gift for a loved one.
6 February 2026
everything was brilliant no damage…
everything was brilliant no damage perfect condition got all details spot on!
9 February 2026
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