pictureframes.com Reviews 4,387

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,011 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that frames are well-made, solid, and often cut to exact dimensions, with prints consistently excellent. The website is frequently highlighted for its ease of use and navigation, allowing people to easily find desired frames, preview pictures, and customize orders. Many appreciate the variety and selection of frames, as well as the helpful features like inserting artwork into framing options for decision-making. However, some people experienced issues with their orders, including incorrect or missing items, or frames arriving damaged due to inadequate packaging. There were also mentions of slow order processing, lack of communication regarding order status, and difficulties with product naming conventions.

What people talk about most

Product

People report positive experiences with product, often praising the quality of the frames and the wide... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent quality of frames and... See more

Order

Customers had ambiguous experiences with order, with many praising the simple ordering process, good... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the website's ease of use,... See more

Website

Users describe positive interactions with the website, consistently finding it intuitive and easy to navigate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Compared to other web sites which sell frames, the pictureframes.com site is easier to find the desired frame. I like dropping in your picture as a preview. I was surprised to see the acrylic glass,... See more

Rated 4 out of 5 stars

I wanted to purchase one more frame, and have it included with my first order shipment . My thought was the $50 shipping fee should cover the minimal extra weight of 4 pieces of 40" wood. A lot of... See more

Rated 4 out of 5 stars

I've been consistantly ordering frames from you for years and it would be nice if by now i would be given a whole sale discount, and yet nothing. check my records, first under my ex's name, robert cul... See more

Rated 4 out of 5 stars

I like the products. I've been buying them for a long time--and very used to their being labeled numerically. The sexy new names are hard to connect with the product. Fortunately, you still offer mini... See more


Company details

  1. Picture Frame Shop

About pictureframes.com

Written by the company

Pictureframes.com offers printing and custom framing for consumers, professionals, and small businesses seeking quality custom printing and framing services. At pictureframes.com, we believe that every memory deserves to be showcased in a way that reflects its unique beauty and significance. Specializing in custom picture frames, we take pride in offering an extensive selection of high-quality frames designed to fit any style and décor. Each frame is handmade to order, ensuring that your vision comes to life with the utmost attention to detail.

In addition to our framing services, we offer a comprehensive range of printing options, including high-quality prints on paper, canvas, wood, and metal. Whether you’re looking to transform a cherished family photo or a stunning piece of artwork, our state-of-the-art printing technology guarantees vibrant colors and exceptional clarity, allowing your images to shine in any format.

We understand that the right frame can elevate your prints to a whole new level. That’s why we provide a diverse array of colors for mats and frames, enabling you to create a cohesive look that perfectly complements your space. Our team is dedicated to guiding you through the selection process, ensuring that your final presentation is not only beautiful but also uniquely yours.

Customer satisfaction is at the heart of our business. We take the time to understand your needs and preferences, helping you craft the ideal combination of print and frame to enhance your cherished memories. Experience the joy of beautifully framed art and printed memories with pictureframes.com, where quality, selection, and personalized service come together to create the perfect presentation for your most treasured moments.

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Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

All good!

The woman I spoke with on the phone was very helpful. Frame arrived in a timely manner, well-packaged and looks great. It's amazing how impactful changing out a frame can be.

9 April 2026
Rated 2 out of 5 stars

Long wait time

It has taken almost a week to have my frame ready for shipping, I ordered it on 4/10 and just got notification from UPS it is ready for pickup. Seems like a long period of time to me.

10 April 2026
Rated 5 out of 5 stars

It was easy to order the canvas…

It was easy to order the canvas floating frame I needed for a mosaic project of mine that looks like a quality frame and is priced quite reasonably with reasonable shipping time and cost

12 April 2026
Rated 5 out of 5 stars

Happy Customer

I've purchased from pictureframes.com numerous times. I've always been completely happy with the end product and the service received.

Thanks.

12 April 2026
Rated 1 out of 5 stars

I ordered 3 picture frames

I ordered 3 picture frames. Two were the right size, one wasn't even close. I loved the fact that you could customize the size. They are good quality, and easy to assemble. I was very disappointed with the fact that it was literally impossible to line up all the corners. I spent at least an hour tightening and loosening the screws, trying to get corners to line up decently. I still had big gaps. Not at all happy with finished product.

22 March 2026
Rated 5 out of 5 stars

Very easy site to navigate

Very easy site to navigate. Dropped a photo of my painting into several frame options. Decided within seconds.
Might be cool if they had a save/compare option.
But, I ordered and look forward to receiving soon

10 April 2026
Rated 2 out of 5 stars

Poor workmanship

All of the frames arrived as ordered, however none of the mitered corners met correctly leaving a gap. Very disappointing. I can send a picture ...

22 March 2026
Rated 5 out of 5 stars

Our frame arrived slightly but…

Our frame arrived slightly but meaningfully out of square.
I sent an email with some photos and received an immediate reply that my experience was not acceptable to the company and quick as can be, a beautiful, perfect replacement frame was at our doorstep.
I was so impressed with their response, I ordered another, slightly smaller frame for another piece and await its arrival, too.

7 April 2026

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