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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the clarity, detail, and true-to-original colors of their prints. Many people also commend the outstanding service, noting the ease of the ordering process and the careful packaging of their items. The staff is frequently mentioned for their helpfulness, kindness, and professional approach, often going above and beyond to assist with orders and resolve issues. However, some people were dissatisfied with the product quality, describing photos as lacking in color, blurry, or squashed. A few other people also felt that the customer service was poor, leading to a lack of confidence in using or recommending the company's services.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the amazing clarity, detail, and... See more

Quality

Customers had positive experiences with quality. Many reviewers were delighted with the exceptional clarity,... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their kindness, helpfulness, and professionalism.... See more

Order

Users describe positive interactions with the ordering process. Many customers found it easy to order, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently had 3 bespoke canvas prints made where I chose the sizes myself. The turnaround time was amazing each arriving within a few days well packaged and by tracked mail. I cannot fault the q... See more

Rated 5 out of 5 stars

These people are simply superb, and so are the prints that they produce! I was able to e-mail them and they called me - a real human being, located in the UK! She understood colour and spent tim... See more

Rated 5 out of 5 stars

I never usually leave reviews however I have always used pics2posters and I think their customer service is exceptional. I got my maternity, newborn pictures and just about to make another order with... See more

Rated 5 out of 5 stars

I only ever use Pics2Posters for all my photo printing requirements. I discovered them when I bought my first home and wanted some large prints to make an impact. Have used so many times since and hav... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic work

Absolutely fantastic work. I would like to thank the lady on the phone with me especially when my photo were very bad quality

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Would highly recommend this company, the service was second to none and they were more than helpful. The picture itself is amazing I couldn't believe the clarity and detail still in the picture. Everything was exactly as I wanted, and now on the wall in pride of place!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Canvas Print

Ordered a canvas print of our 1st Grandson. Easy to order. Quick delivery and what can I say? Absolutely gorgeous. Fabulous quality and well packaged. Would definitely recommend

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The widest range of panoramic photo sizing options that I could find online. Great value for money. Quality product, carefully packaged and quickly delivered.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered black&white photos which was…

I ordered black&white photos which was delivered in poor quality.

19 February 2026
Unprompted review
Pics2posters logo

Reply from Pics2posters

Hi Gabriele,
You emailed in regarding your order of 3 prints. Upon checking, 2 of the prints you provided were good quality and the third was grainy, blurred and low quality. I emailed asking for the original image file so we can reprint it for you but you have responded saying you don't have a better quality file.
Having reached out to help, I am a little surprised by your review. As offered on my email, if you can provide a better image, we will reprint it free of charge.
Kindest Regards
Gail Fisher

Rated 5 out of 5 stars

I had fantastic service from Gail

I had fantastic service from Gail. I asked her to check my prints beforehand as the quality i had from a previous company was not good. She gave me honest true advice and worked on my prints to help me make them look great. Thank you Gail, so happy with the service. Will definately be using them again.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Top quality & Service

Wow! Absolutely fantastic. Blown away by the quality and really appreciate the super speedy delivery. Thank you so much. Highly recommend. Will most certainly be my go to going forward 😁

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I have recently had 3 bespoke canvas prints made where I chose the sizes myself. The turnaround time was amazing each arriving within a few days well packaged and by tracked mail. I cannot fault the quality printing or framing construction. All the colours were true to the originals, a great service and will use again

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

Brilliant service!! Gail responded extremely quickly to a pre-order question that I had and my poster has come out brilliantly! Lovely quality paper and great
value too!! Thanks so much!!!

8 December 2025
Unprompted review
Rated 1 out of 5 stars

B&W Print image squashed and poor quality

I have order a large print picture in black and white. The outcome was poor.

The crop provided in the editing tool was not respected and the image squashed. The darker tones and higher contrast requested in the editing tool was also not followed.

I paid over £26 for this print and it's obsolete, unusable. I have written twice to the support team and have received no answer. No justification or even an apology.

Pics2posters have demonstrated poor costumer service and gives me no option that giving them bad review.

This does not give me confidence to use them or recommend them for their services.

26 November 2025
Unprompted review
Pics2posters logo

Reply from Pics2posters

Hi Cristiano,
I actually emailed you back last week. I have since forwarded that email again but, as of yet, have had no response.
Can you please call me if you are not receiving the emails on 01543 277899.
Kindest Regards
Gail Fisher

Rated 5 out of 5 stars

Amazing Customer Service

I ordered a poster print and submitted the file. Somehow I reversed the image and as there was text on the poster, I couldn’t use it.

It was totally my own fault. I contacted the company and they were so helpful. They fixed the image and sent a replacement.

This really is 5* service.
THANK YOU!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

5 star experience

5 Stars! Talking of stars Gail at Pics2Posters is just that.An intricate project was made so much easier thanks to Gail’s patience assistance & attention to detail.
Questions were dealt with efficiently & professionally Every email and every phone call was answered. Time was never an issue & lengthy calls were helpful and a pleasure.
Finding solutions to any decisions I needed to make benefited from Gail’s 20 years of experience in this industry.
Budget & quality was always a consideration to Gail so a variety of avenues were offered for choice whilst pricing was generous for the service offered.
Continued support & a keen interest in seeing the project succeed (which included another framed item created elsewhere in an alt medium)was genuine to the extent that the lovely P2P team went the extra mile to ensure a frame I had purchased elsewhere was adapted to mount the artwork correctly.
The finished product looks fantastic and is currently proudly hanging on the very happy recipients wall.
Genuine, friendly people offering a professional service like this is a gem.
Took me a while but glad I found you Pics2Posters
Thankyou

16 October 2025
Unprompted review
Rated 5 out of 5 stars

I am blown away by my prints received

I am blown away by my prints received. The quality is exceptional. I was very apprehensive about ordering the prints so large as with previous company’s they have always been distorted and put it down to the fact they were photos taken with a Phone. Will be using you again for more prints and recommending you. Thank you so much, my large sunset pictures are now pride of place!

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Can’t recommend this website enough! The ordering process was super easy, the photos arrived within 2-3 days! They fit perfectly in the frames and are amazing quality! Will definitely be ordering again! Very happy!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

I made a mistake company handled it fantastic

I made a mistake with the sizing of my photos one email and without hesitation a lovely lady called Gail offered to reprint the photos at no extra cost all that was asked is could I paid the delivery what I had no issue paying the order was £40 they reprinted every photo even tho it was my own mistake not checking inches or CM I would recommend this company and plan on using them whenever I need any photos or posters

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Exactly what I wanted

After a phone call you sent me a photo of my dog Sally as a memory.
It is exactly the correct size for the frame. .
She will never be forgotten
Many thanks for the great service.
Rory

4 October 2025
Unprompted review

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