PhotobookShop Reviews 

1,906
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional print quality of the photo books and appreciate how wonderfully easy it is to navigate the editing software to create custom memories. Buyers often mention that shipping is impressively prompt and that these custom items make truly wonderful personalized gifts for family members and friends. However, some customers also noted frustrating delivery delays and exceptionally long waiting periods for their holiday orders to finally arrive at their doors. A few reviewers were dissatisfied with occasional quality problems, mentioning washed-out colors, unexpected print errors, or items arriving physically damaged during transit.

What people talk about most

Product

People report positive experiences with product, highlighting the exceptional quality of the finished items,... See more

Quality

Customers consistently note positive experiences with quality, highlighting superb print resolution and... See more

User experience

Clients share positive opinions on user_experience, highlighting that the platform is generally very... See more

Delivery service

Consumers find the delivery service to be prompt and reliable. Many reviewers report that orders arrive... See more

Order

Reviewers highlight ambiguous aspects of order experiences, sharing a wide mix of feedback. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a winner getting the finished product back from Photobook Shop. Excellent quality, presentation, and finish. Never disappoints. Only comment is I'd like to see more options for Backgrounds in p... See more

Company replied

Rated 4 out of 5 stars

The good: Quick response on your query. I like the materials. Print is good. Workmanship is very good. Considering it is Australia to Canada, shipping is fast. Things to improve: Opposite th... See more

Company replied

Rated 4 out of 5 stars

After some initial issues with reordering books, all went well. Issues were resolved professionally and with friendly courtesy. The books were received in a short timeframe. Very happy with the servic... See more

Company replied

Rated 5 out of 5 stars

Always use this company for photo books, gifts and calendars. Professional service & excellent quality products- this year’s calendars were a great hit as usual. I like the offline software & the feat... See more

Company replied


Company details

  1. Media & Publishing

Information provided by various external sources

We're more than just amazing custom photo books! We create personal calendars, greeting cards or even a coffee table book! Huge selection of designs and themes available online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,906)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good quality book

Good quality book. Communication good and turnaround time quite quick.

24 July 2025
Unprompted review
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Reply from PhotobookShop

Thank you Deb for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Beautiful products & quick delivery

Over many years of ordering from the Photobook Club, the quality & delivery times have been amazing. Customer service, when I've had issues, have also been amazing.

23 July 2025
Unprompted review
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Reply from PhotobookShop

Thank you Karen for your lovely review and continued support. We really appreciate it!

Rated 4 out of 5 stars

Be persistent it’s worth ir

End result is a great book with high quality
Photos. Everyone we show asks who we got it from,
My experience, being the one putting it together was very different. Not being the most tech savvy, l struggled to get started, The help line was fantastic even though they had to put me through step by step,
There has to be a way to make it easier for us of the older guys to buy and get started.

7 August 2025
Unprompted review
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Reply from PhotobookShop

Thank you Garry for your lovely review and feedback. We really appreciate it!

Rated 2 out of 5 stars

Damaged tiles

Ordered 9 photo tiles which arrived promptly. One of the tiles had been squashed slightly and another had some folds on the print paper. I requested replacements of the damaged tiles 3 weeks ago (with photos to show the issues) and have had no response

9 July 2025
Unprompted review
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Reply from PhotobookShop

Hi Esther sorry to hear about the issue with your order. Can you please provide an order number or email us at smile@photobookshop.com.au so we can assist you further.

Rated 5 out of 5 stars

Europe Holiday Album

Great service, good quality product, easy to use software, very happy with the value. Excellent way to share photos from a holiday. Highly recommend Photobook Club.

25 July 2025
Unprompted review
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Reply from PhotobookShop

Thank you Mark for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

My Photobook Journey

After every big holiday I create a 120 page 30x30 Photo Book, and for the last 10 years The Photobook Club has been my go-to. Their quality is simply exceptional, vibrant and professionally finished. With a generous 3 year validity on the vouchers it's unbeatable value. Each book becomes a treasured keepsake and I never tire of flipping through them. Much better than scanning through a computer! With each project I discover new exciting features to enhance the story of my journey.It's the perfect way to relive those memories and share with others.

27 April 2025
Unprompted review
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Reply from PhotobookShop

Thank you so much Jessamy for your lovely review and continued support. We really appreciate it!

Rated 4 out of 5 stars

A tale of two experiences!

This is truly hard, but I'll start with: the photo prints I received were fantastic. The originals (some just screenshots) were not great tbh - they're historical pics for a very old house - so I was super-impressed, they squeezed the very best from what they had to work with. And I had some very weird sizes and... all sorts. So that was fantastic, and incredibly cheap (too cheap? 35 cents is less than I'd have paid 50 years ago in the 70s for a photo reprint). But on the other side of the ledger, this company would seriously benefit by having a CEO / funding to invest in modern tech, starting with their security (not saving passwords in readable text), then their website (no words!), their downloadable software is truly 90s at the latest, and their ordering process and "tracking" are beyond archaic. But I believe they are trying to succeed, so it'd be nice if whoever owns this company stopped tying the hands of their employees behind their backs, tool them up, let them fly, and when updated, charge MORE for a great service! (nothing below $1). IF they did that, this company could completely OWN this space. GLOBALLY! What a market to corner! Imagine being this close to doing that and then just saying "nah, I'm busy"! No-one else has good reviews, these guys are half-way there, it's there for the taking. Until then, I'll order again, because the final product wash just outstanding and I'd like to support these dedicated employees.

17 July 2025
Unprompted review
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Reply from PhotobookShop

Thank you for your review and feedback. We appreciate your support!

Rated 5 out of 5 stars

My photo book is great

My photo book is great. So happy with it and the program is very easy to use. Also very fast service. Thanks.

23 July 2025
Unprompted review
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Reply from PhotobookShop

Thank you Karen for your lovely review and support. We really appreciate it!

Rated 1 out of 5 stars

Spent 5 hours trying to make a 20 photo…

Spent 5 hours trying to make a 20 photo Photobook.

Their software, just, doesn't. Work.

Honestly so annoying. Save yourself the hassle.

22 July 2025
Unprompted review
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Reply from PhotobookShop

Hi Phillip,
sorry to hear that you were having issues with the software. If you require any assistance in navigating the software please contact us at smile@photobookshop.com.au

Rated 5 out of 5 stars

The books come up really well

The books come up really well, and if you use discount coupons (eg from Groupon) they are fantastic value for money. I have created about 20 of them, mainly 100 page ones. Mastering their website and design programs takes some work,but gets easier every time. I have tried other suppliers, but have found Photobookshop the best. Make sure you get the name right, because at least one other company has a very similar name.

14 July 2025
Unprompted review
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Reply from PhotobookShop

Thank you David for your lovely review and continued support. We really appreciate it!

Rated 5 out of 5 stars

Once again very happy customer

Once again very happy customer. I have now done 8 books and always a great experience - good quality, cost effective with the voucher system and good turnaround time. I use the desktop software at my pace and find it a great way to complete your photo books.

15 July 2025
Unprompted review
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Reply from PhotobookShop

Thank you Beverley for your lovely review and continued support. We really appreciate it!

Rated 5 out of 5 stars

Photobookshop is a recipe for success

I wrote a cookbook with photos to give to my friends, and they absolutely loved it. I opted for express printing and delivery and I was delighted. Photobookshop did exactly as they promised. The quality was superb, so professional!

4 July 2025
Unprompted review
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Reply from PhotobookShop

Thank you Robyn for your lovely review and continued support. We really appreciate it!

Rated 5 out of 5 stars

I have made over 30 books for personal…

I have made over 30 books for personal and school projects and my last one did not disappoint. It was on time, the colour and clarity of the photos were excellent. Highly recommend the company.

3 July 2025
Unprompted review
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Reply from PhotobookShop

Thank you Ian for your lovely review and support. We really appreciate it!

Rated 1 out of 5 stars

Pathetic services and customer service!!!!

I bought a 10-pack of fridge magnets, 68×68 size, for $14 yesterday, seeing your fake EOFY sale everywhere and just an hour later, it was showing for $10 everywhere. How's it possible?

Could you please tell me why you're ripping me off??? Isn't it bait advertisement, or is it your normal practice to deceive people???

Now, I doubt all the item prices ($57 for 3 things) I paid, whether they're genuine or not. I was in a bit of a hurry and thought it was a great EOFY deal, but later I checked on a few different websites/apps, your prices are significantly higher than most of such other systems available in the market. I'm really feeling ripped off!!!!!!!!!!!!!!!!

I was planning to use your services for the 1st time, but after this experience, I'd like a refund of everything, and I won't ever use your terrible services again and won't even recommend it to anyone!!!

You haven't responded to any of my emails even once. When I complained about this today on Facebook on one of their recent posts about the same product, I got a rude response!

Pathetic services and customer service!!!!

29 June 2025
Unprompted review
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Reply from PhotobookShop

Hi Mandy,
Sorry to hear about your recent experience with us. Someone will contact you today to get this sorted for you. Apologies once again for the mix up.

Rated 5 out of 5 stars

Happy customer

Once again I’m very happy to receive my two photobooks, I have done so many different projects with this company and I’m always so pleased with the quality.
Thank you photobook team

29 June 2025
Unprompted review
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Reply from PhotobookShop

Thank you Nora for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Sandra

Once again very happy customer. I have now done over 20+ books and always a great experience - good quality, cost effective with the voucher system and good turnaround time. I use the desktop software at my pace and find it a great way to complete your photo books.

11 June 2025
Unprompted review
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Reply from PhotobookShop

Thank you Sandra for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Canvas Prints

ordered two canvas prints. they arrived well cushioned and in excellent condition. They look great. Memories of my trip to Japan

17 June 2025
Unprompted review
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Reply from PhotobookShop

Thank you Diana for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Just received our wedding photo canvas. Love it!

Just received our wedding photo canvas.

We love it! Awesome quality. Arrived even better than we hoped.

In the past I have used a well known national retailer.

Now all our photo print requirement are going through PhotobookShop!

18 June 2025
Unprompted review
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Reply from PhotobookShop

Thank you Greg for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Fabulous lay flat photo books - great quality!

Just received my Lay flat photo books I have created featuring my grandchildren. Yet again I am delighted with the quality of the finished product. Easy to use online software and very affordable way of making a permanent record of the great times we have had while they are small. Absolutely fabulous photo album fantastic quality.

13 June 2025
Unprompted review
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Reply from PhotobookShop

Thankl you Julia for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

PhotobookClub Review

Designer app, excellent and easy to use.
Upload of order always works.
Quality of books always good.
print and delivery times always quick.

29 May 2025
Unprompted review
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Reply from PhotobookShop

Thank you Garth for your lovely review and support. We really appreciate it!

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