PhotobookShop Reviews 

1,906
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional print quality of the photo books and appreciate how wonderfully easy it is to navigate the editing software to create custom memories. Buyers often mention that shipping is impressively prompt and that these custom items make truly wonderful personalized gifts for family members and friends. However, some customers also noted frustrating delivery delays and exceptionally long waiting periods for their holiday orders to finally arrive at their doors. A few reviewers were dissatisfied with occasional quality problems, mentioning washed-out colors, unexpected print errors, or items arriving physically damaged during transit.

What people talk about most

Product

People report positive experiences with product, highlighting the exceptional quality of the finished items,... See more

Quality

Customers consistently note positive experiences with quality, highlighting superb print resolution and... See more

User experience

Clients share positive opinions on user_experience, highlighting that the platform is generally very... See more

Delivery service

Consumers find the delivery service to be prompt and reliable. Many reviewers report that orders arrive... See more

Order

Reviewers highlight ambiguous aspects of order experiences, sharing a wide mix of feedback. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a winner getting the finished product back from Photobook Shop. Excellent quality, presentation, and finish. Never disappoints. Only comment is I'd like to see more options for Backgrounds in p... See more

Company replied

Rated 4 out of 5 stars

The good: Quick response on your query. I like the materials. Print is good. Workmanship is very good. Considering it is Australia to Canada, shipping is fast. Things to improve: Opposite th... See more

Company replied

Rated 4 out of 5 stars

After some initial issues with reordering books, all went well. Issues were resolved professionally and with friendly courtesy. The books were received in a short timeframe. Very happy with the servic... See more

Company replied

Rated 5 out of 5 stars

Always use this company for photo books, gifts and calendars. Professional service & excellent quality products- this year’s calendars were a great hit as usual. I like the offline software & the feat... See more

Company replied


Company details

  1. Media & Publishing

Information provided by various external sources

We're more than just amazing custom photo books! We create personal calendars, greeting cards or even a coffee table book! Huge selection of designs and themes available online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,906)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The software works well and the fast…

The software works well and the fast delivery was terrific.
The occasional special sales also makes a big difference.
One drawback is no spell checker in the software, but that's a minor issues.

1 June 2025
Unprompted review
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Reply from PhotobookShop

Thank you Victor for your lovely review and feedback. We really appreciate your support!

Rated 5 out of 5 stars

Great experience once again!!…

My whole experience once again was very good and easy & enjoyable !! I love making my own photobooks and the quality and delivery were quick & efficient and looked great. I’ve done many photobooks , soft & hardcover books , all look very professional.
Thank you Photobook Shop !!!

6 June 2025
Unprompted review
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Reply from PhotobookShop

Thank you Robyn for your lovely review and support. We really appreciate it!

Rated 2 out of 5 stars

Disappointed

Given the usual excellent quality of your product, I was very disappointed with the quality of both this book and the last one I ordered. Some of the pages seemed to be warped and buckled.

1 May 2025
Unprompted review
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Reply from PhotobookShop

Hi Judy,
Sorry to hear about the issue with your photobook. Please email us at business@photobookshop.com.au so we can assist you further.

Rated 4 out of 5 stars

Create a your own unique book

Big selection of book types and sizes. Easy to order a voucher. Software offers great flexibility to explore your creativity to create a unique book. The quality of their books is very good. One caution; make sure the book size you create matches the voucher you bought.create

6 May 2025
Unprompted review
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Reply from PhotobookShop

Thank you Phil for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

So happy with our framed canvas print

Have purchased these canvas prints before but this is the first time we ordered one framed and I love it, it looks so professional and modern. Worth the little bit extra as it was very reasonably priced.

6 May 2025
Unprompted review
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Reply from PhotobookShop

Thank you Elizabeth for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Capturing Family Moments

Recently went on holidays for our first family overseas vacation and we wanted to capture all the fantastic memories we created while away. We ordered a hard cover photo book and some fridge magnets. So happy with the final products. The process of ordering to delivery was so easy and smooth. The quality is amazing. Would highly recommend.

27 April 2025
Unprompted review
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Reply from PhotobookShop

Thank you Erin for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Memories of Sunny

The high quality of the entire process and to top it off.......speedy delivery.

7 May 2025
Unprompted review
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Reply from PhotobookShop

Thank you Mike for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Experienced PhotobookShop User

I’ve used PhotobookShop many times for photo books and large canvas prints. I find the design program intuitive and easy to use and product is great and arrives quickly.

1 May 2025
Unprompted review
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Reply from PhotobookShop

Thank you Tony for your lovely review and continued support. We really appreciate it!

Rated 5 out of 5 stars

Beautiful photo book!

I have just received my latest photo book and it looks magnificent! Thank you, Photobook Club for your high quality products. I've used your service previously, and the results are always excellent. The flexibility of the software allows me to create the ideal photo book, and your printing and production results are outstanding. Highly recommended!

10 May 2025
Unprompted review
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Reply from PhotobookShop

Thank you Johnny for your lovely review and continued support. We really appreciate it!

Rated 5 out of 5 stars

Best company I've used!!!

Easy software to use, simple process for adding photographs. High quality products that were produced and despatched within a week. You are able to extend your vouchers online and help is available if you need it. Highly recommend and will definitely use again.

10 April 2025
Unprompted review
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Reply from PhotobookShop

Thank you Sharon for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

I’m at my 10th book

I’m at my 10th book, quality is ok (all HD lay flat) not photographic level but excellent value for money.
A wait of 8 to 10 weeks need to be taken in account.

The software if excellent and easy to use, full of preset options, backgrounds, masks and text options. A lot of different formats are available. Using

The checkout process is easy and straightforward.

Overall a great product. One suggestion get a voucher after you finished the book and you will save over 50% of the cost without the voucher.

26 April 2025
Unprompted review
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Reply from PhotobookShop

Thank you Sandro for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Photobook for a 90th birthday

Ordered a small photobook for a 90th birthday. Was easy to compile and order, and the product arrived on time and was good quality at a good price. Have since recommended to others.

14 April 2025
Unprompted review
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Reply from PhotobookShop

Thank you Jim for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Great quality and service

I've ordered many personalised gifts ( magnets, photobooks, mugs, coasters etc) and they have all been perfect, nicely wrapped and packaged. Never had any issues with my orders, always delivered in a timely manner.

27 February 2025
Unprompted review
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Reply from PhotobookShop

Thank you Jayshree for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Photobook on Japan

I have completed many projects with Photobookshop including photobooks, canvasses and prints etc. every project was perfect the quality excellent and the customer service is very very good. My last project was a photobook on my holiday in Japan, the photos in this book were great such a lovely memory to keep forever.

5 January 2025
Unprompted review
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Reply from PhotobookShop

Thank you Pamela for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Excellent product

Super-happy with our latest photobook from Photobookshop. As always, high quality and great service.

9 April 2025
Unprompted review
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Reply from PhotobookShop

Thank you Juklie for your lovely review and support. We really appreciate it!

Rated 4 out of 5 stars

A wonderful keepsake!

I thoroughly enjoyed making my photobook, which was an A4 landscape with 120 pages. So much fun! I was a little unsure how to start at first but once I worked it out it was smooth sailing from there on. Very thick, high quality pages. Great photo quality. Great hard cover. I'm so impressed and will do another photobook soon!

3 April 2025
Unprompted review
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Reply from PhotobookShop

Thank you Cindy for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

The program was easy to use

The program was easy to use, and my book was excellent quality and good value for money. Delivery was very quick. Customer service was great, as they kept sending reminders to use my voucher before it ran out.

25 March 2025
Unprompted review
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Reply from PhotobookShop

Thank you Julie for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Photobook Shop photobooks

I have used Photobook Shop for several years for printing family travel photobooks; we have been very happy with the quality. More recently, a small local photography project resulted in friends and neighbours wanting to buy copies of my 120-page 33x26cm coffee table book. I found the print-on-demand facility with Photobook Shop to be very handy as I did not need to outlay large amounts of money in advance or get stuck with bulk copies I might not sell. The first print run of 50 sold within ten days so I ordered another 30 then another 20 as people requested copies. Each print run arrived within three to four weeks even over the busy holiday period. A couple of books had minor defects but these were replaced in a timely fashion by Photobook Shop, at no cost to me. The feedback from people who have purchased my book is that they are pleasantly surprised at the quality of the book for the price paid. Erin M. at Photobook Shop was very helpful with ordering and expediting the bulk print runs in a timely fashion.

7 April 2025
Unprompted review
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Reply from PhotobookShop

Thank you Alan for your lovely review and continued support. We really appreciate it!

Rated 5 out of 5 stars

Been doing photo book shop for awhile…

Been doing photo book shop for awhile now i am always happy with my results. It fun doing them up and see the end projects

12 April 2025
Unprompted review
PhotobookShop logo

Reply from PhotobookShop

Thank you Maxine for your lovely review and support. We really appreciate it!

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