Phones From Home Reviews 

1,089
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable during every single interaction, making the process smooth and enjoyable. People often mention that representatives take their time to explain options thoroughly without any rushing. Buyers frequently note the outstanding product quality and fair pricing available across a wide selection of devices. Consumers truly appreciate the fast communication and exceptionally quick turnaround times when purchasing new phones or trading in older models. Furthermore, after-sales support is described as reliable and efficient, ensuring that any needs or questions are handled immediately.

What people talk about most

Service

People report high satisfaction with the service, praising the fast response times and smooth communication.... See more

Product

Reviewers mention positive feedback about product quality, noting that devices arrive in excellent, brand-new... See more

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional helpfulness and... See more

Price

Clients share positive opinions on price, consistently highlighting that items are offered at the best rates... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought Samsung galaxy s6 very good price,new. Wayne transferred every across from old phone. Always on end of telephone if needing any help or advice, would highly recommend, brilliant service than... See more

Rated 5 out of 5 stars

Wayne was absolutely brilliant at explaining the difference between a couple of phones because my husband and I are really a couple of old dinosaurs when it comes to tech. He took his time with us and... See more

Rated 5 out of 5 stars

Such a lovely guy! He was recommended to me by family and friends and I’ve not been disappointed! Sold my old phone to him and he did me an amazing price and even gave me a free screen protector for m... See more

Rated 5 out of 5 stars

Saw the advert on marketplace and rang up on a Sunday afternoon and asked if I could pick the phone up. No problem at all, I was at the address 15 minutes later and purchased the phone. Extremely happ... See more

Company replied


Company details

  1. Cell Phone Store

Written by the company

We're an independent mobile phone retailer based in Boston, Lincolnshire, serving thousands of customers across the UK with expertly checked second-hand phones and sealed, brand-new tech at unbeatable value. Founded by Wayne Stringer, our mission is to make quality technology accessible, affordable, and risk-free, whether you’re shopping from your sofa or on the school run. Quality devices for a trusted source that offers you the personal touch


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,089)

582 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wayne is an absolute top guy

Wayne is an absolute top guy. Both myself and my wife wont use any1 else his customer service is second to none he is always happy to have a chat and ask how we are all doing hows the kids etc we have always directed people to him both for selling and buying he is by far the cheapest the easiest and the best around he also always gives the best price when selling to him.

We strongly do recommend him best products best prices best customer service its always been a 5star service

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Cant thank this guy enough

Cant thank this guy enough, stopped me from being scammed over £1800 purchasing 'in-contract' phones which get blocked soon after purchase... I'll only use certified businesses like this going forward, Wish you all the best for the future 👍🏽👍🏽

8 June 2026
Unprompted review
Rated 5 out of 5 stars

I was sceptical at first about this…

I was sceptical at first about this site.But now I can confirm that they are serious and trusty, I sent my phone and I got the money in my account in 1hour. And the good thing is that they pay better price for your gadgets than any other sites . I truly recommend them from bottom of my heart.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

First class service

First class service
Purchased two mobiles from
Phones From Home and I have to say it was a fantastic buying experience from start to finish.
Do not hesitate to use this company quality products and customer service at its finest
Thank you

Update:
I have now sold my old phone to Phones at Home and the price quoted was the price paid and the money was paid into my bank account on the same day
Fantastic service again

5 June 2026
Rated 5 out of 5 stars

Express delivery

Needed a phone that i ordered online through phones for home the same day and the owner of the company allowed me to fetch the device rather than posting. Really saved me from a weekend of no work.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Would not recomend buying from here

Would not recomend buying from here. Bought a phone and within 4 months its been blacklisted and now I cant even use it properly. No one spends there hard earned money expecting there phone to stop working after a few months.

Really dissapointed with the whole experiance. The phone was fine at first but now its basicly useless. Ive been left trying to sort out a problem that shouldnt be mine in the first place.

Wouldnt buy from here again and wouldnt advise anyone else to either.

3 February 2026
Unprompted review
Phones From Home logo

Reply from Phones From Home

Hi Blastly,

We believe we’ve been mistaken for another company. We don’t have any records of you purchasing anything from us and you haven’t provided an order number or given us your full name or any other details in your review. This doesn’t seem to be purchased from our company at all.

We understand that you might have an issue with a device but we haven’t received any correspondence about this. Since we don’t sell blacklisted phones, you may have confused us with someone else. To help us resolve this, we’d like you to provide more details to Trustpilot about who you are and your purchase order number.

We hope you can contact us soon so we can try and point you in the right direction.

𝐉𝐮𝐬𝐭 𝐚 𝐭𝐡𝐨𝐮𝐠𝐡𝐭 𝐟𝐨𝐫 𝐩𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐫𝐞𝐚𝐝𝐢𝐧𝐠 𝐭𝐡𝐢𝐬 𝐫𝐞𝐯𝐢𝐞𝐰, 𝐭𝐡𝐢𝐬 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐡𝐚𝐬 𝐧𝐨𝐭 𝐜𝐨𝐧𝐭𝐚𝐜𝐭𝐞𝐝 𝐮𝐬 𝐚𝐭 𝐚𝐧𝐲 𝐩𝐨𝐢𝐧𝐭 𝐫𝐞𝐠𝐚𝐫𝐝𝐢𝐧𝐠 𝐭𝐡𝐢𝐬 𝐢𝐬𝐬𝐮𝐞. 𝐃𝐨𝐧’𝐭 𝐲𝐨𝐮 𝐭𝐡𝐢𝐧𝐤 𝐢𝐟 𝐭𝐡𝐞𝐲 𝐡𝐚𝐝 𝐚 𝐩𝐫𝐨𝐛𝐥𝐞𝐦 𝐰𝐢𝐭𝐡 𝐚 𝐝𝐞𝐯𝐢𝐜𝐞 𝐛𝐨𝐮𝐠𝐡𝐭 𝐟𝐫𝐨𝐦 𝐨𝐮𝐫 𝐜𝐨𝐦𝐩𝐚𝐧𝐲 𝐭𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐰𝐨𝐮𝐥𝐝’𝐯𝐞 𝐚𝐜𝐭𝐢𝐯𝐚𝐭𝐞𝐝 𝐭𝐡𝐞𝐢𝐫 𝟏𝟐 𝐦𝐨𝐧𝐭𝐡𝐬 𝐰𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐰𝐡𝐢𝐜𝐡 𝐰𝐞 𝐩𝐫𝐨𝐯𝐢𝐝𝐞 𝐰𝐢𝐭𝐡 𝐞𝐯𝐞𝐫𝐲 𝐝𝐞𝐯𝐢𝐜𝐞 𝐰𝐞 𝐬𝐞𝐥𝐥 𝐭𝐨 𝐫𝐞𝐬𝐨𝐥𝐯𝐞 𝐭𝐡𝐞 𝐩𝐫𝐨𝐛𝐥𝐞𝐦?

Many thanks,

The Team

Rated 5 out of 5 stars

As always excellent service from Wayne…

As always excellent service from Wayne at phones from home …. Sorted us out with 2 new phones. Great trade in prices and all round top bloke. All sorted within an hour. Would definitely recommend if you need new phone. 5 star 🌟🌟🌟🌟🌟

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Wayne was so helpful I was taken into…

Wayne was so helpful I was taken into hospital so I couldn’t receive normal delivery so delivered himself as soon as he could so I could get set up and something to do , thank you returning customer 5star

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Good, reliable service

First time coming across their service. Got an iPhone 17 Pro in the “grade B” category and it’s in excellent condition. Was able to transfer my data from my old phone smoothly, no hardware issues, no camera issues.
Had some confusion with the delivery date but customer service was quick and made sure to clear up any further concerns.

30 May 2026
Unprompted review

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